Originally Posted by
ivanwi11iams Curious what the latest is on this.
I just signed up for the Apple card today; not that I need the bloody thing. Physical card is on the way, too...
Well, it's been quite a clusterF*ck...sorry, I mean "journey."
Summary:
I was finally up and running in December. This was after more delays and god-awful customer service by Greendot bank/Goldman Sachs.
Painful Details:
However, it seems the source of the trouble that Greendot could not decipher and/or tell me about was the fact that my credit union changed our account numbers (the main 6 numbers stayed the same, but the numbers around it did not--go figure) without telling us. So this made the approval process and ability to have the card stay active full of problems.
Greendot customer service is truly one of the worst I've ever encountered. Even after the one smart & helpful agent I encountered figured out the problem (about 1/2 way through this period--even supervisors were clueless) and told me how to correct it which led to activation, it was deactivated the next day. Then, after calling in and getting bad or no information on why I was deactivated, nobody told me that I needed to reapply for a totally new card until a month or so later.
Note that all this would have never been resolved if I hadn't been persistently calling in to get an update given that their promised call-backs NEVER occurred. To add insult to injury, their hold music was the same two TERRIBLE pop songs played over and over in a loop. AHHHHHHHH!!!!!
Anyway, this was not an Apple screwup (except for doing business with Goldman Sachs/Greendot) and I've been using the Apple Card and it's great! In addition to, of course, Apple Pay with my Apple Watch and online, the best thing is the physical card: I love handing it over when necessary--especially restaurants--and not having to worry that some "enterprising" employee will copy down the numbers etc. to use it/sell it later.
Bottom line: if there's a glitch in the sign up process or after you start using Apple Card and you need to call support at Greendot, god have mercy on your soul!
Update: almost a month, and the saga continues. I've called repeatedly, had an Apple senior advisor call them, I've spoken to 2 of their equivalent of senior advisors who promised to take ownership of the case and call me back but did not, and, about a week ago, got to the department in charge and they finally gave me a tidbit of information: I just had to wait in line with the others who had their accounts restricted and the specialists would call me when it was my turn.
09-18-2019 05:27 AM
