1. emjayess's Avatar
    I was using the Apple Card for about a week until...
    .
    Well, let me back up: despite "excellent" credit scores, there was initial difficulty getting approved for the card and I eventually had to send scans of my driver's license to Greendot bank. Things seemed great using the card until Monday morning. At a merchant, I was embarrassed by the dreaded "card declined" problem at checkout.

    I discovered in the Wallet app that my account is now restricted and "New spending on your account has been blocked. Contact support..." I contacted them Monday, yesterday, and today. Each time the rep stated she could not determine what was going on and that "specialists" were working on the problem and would call me back that day. They did/have not.

    I have never had such trouble using Apple products or services. Perhaps they weren't prepared for the demand or perhaps Greendot bank is simply incompetent.

    Anyone else have a similar story?
    08-21-2019 10:44 AM
  2. Annie_8plus's Avatar
    I don't have a similar story, but find this to be very frustrating. I'm sorry you had this happen and I hope the "specialists" figure it out for you ASAP!
    Just_Me_D and aximtreo like this.
    08-21-2019 10:50 AM
  3. emjayess's Avatar
    Thanks, Annie!
    08-21-2019 10:58 AM
  4. kataran's Avatar
    Why did they need your drivers license that doesn’t make sense??
    Annie_8plus likes this.
    08-21-2019 04:53 PM
  5. emjayess's Avatar
    Good question! The verification of identity procedure in the app kept going in a loop without completing the verification. So they said they had to do it "manually." Go figure.
    08-21-2019 08:01 PM
  6. kataran's Avatar
    Good question! The verification of identity procedure in the app kept going in a loop without completing the verification. So they said they had to do it "manually." Go figure.
    Yeah I read something about verification issues
    08-21-2019 08:37 PM
  7. Lee_Bo's Avatar
    I'm confused. But I stay that way most of the time.

    I thought Goldman Sachs backed the Apple Card and Greendot backed Apple Pay/Cash?
    Tartarus likes this.
    08-22-2019 08:58 AM
  8. Annie_8plus's Avatar
    I'm confused. But I stay that way most of the time.

    I thought Goldman Sachs backed the Apple Card and Greendot backed Apple Pay/Cash?
    That's my impression as well!
    08-22-2019 09:02 AM
  9. Tartarus's Avatar
    I'm confused. But I stay that way most of the time.

    I thought Goldman Sachs backed the Apple Card and Greendot backed Apple Pay/Cash?
    Goldman Sachs backs Greendot which in turn backs Apple Pay/Cash
    kataran likes this.
    08-22-2019 09:11 AM
  10. scruffypig's Avatar
    I'm confused. But I stay that way most of the time.

    I thought Goldman Sachs backed the Apple Card and Greendot backed Apple Pay/Cash?
    I thought so also. I needed to scan my driver’s license when applying for the Apple Card through the Wallet app. It is proof of identity. It went right through without any trouble.
    Jude526 likes this.
    08-22-2019 02:01 PM
  11. BreakingKayfabe's Avatar
    This is what happens when Apple actually delivers a product that is reliant on a banking institution being a partner. I'm actually going to steer away from Apple Card for now because of stories such as this that I've read on other forums and Reddit.
    08-22-2019 02:51 PM
  12. Lee_Bo's Avatar
    Something just isn't stirring the Kool-aid here. I applied via the app like everyone else, verified the last 4 of my social, confirmed yearly salary and BOOM was approved.

    Unless there has been any form of fraud or identity theft, why would you have to scan your DL to prove who you are?

    Maybe I shouldn't be asking "why" as it's probably way WAY above my pay grade.
    08-22-2019 04:30 PM
  13. Annie_8plus's Avatar
    Something just isn't stirring the Kool-aid here. I applied via the app like everyone else, verified the last 4 of my social, confirmed yearly salary and BOOM was approved.

    Unless there has been any form of fraud or identity theft, why would you have to scan your DL to prove who you are?

    Maybe I shouldn't be asking "why" as it's probably way WAY above my pay grade.
    It definitely does seem like a red flag moment!
    08-22-2019 04:47 PM
  14. scruffypig's Avatar
    It is not unusual to provide identification when applying for a loan or credit card or bank account.
    BreakingKayfabe likes this.
    08-22-2019 04:55 PM
  15. Not Quite Right's Avatar
    My experience with Apple Card has been ... They couldn't give me the damn thing fast enough, and I have had zero issues using it ...
    kataran and Jude526 like this.
    08-23-2019 08:29 AM
  16. Jude526's Avatar
    I just applied and had to scan my drivers license. I am glad companies ask for ID.
    I was approved
    09-17-2019 10:41 PM
  17. emjayess's Avatar
    Update: almost a month, and the saga continues. I've called repeatedly, had an Apple senior advisor call them, I've spoken to 2 of their equivalent of senior advisors who promised to take ownership of the case and call me back but did not, and, about a week ago, got to the department in charge and they finally gave me a tidbit of information: I just had to wait in line with the others who had their accounts restricted and the specialists would call me when it was my turn.

    How long could all this take?! I have no trouble with any of my credit cards or accounts, so what's the problem?! Then, the other day, I mentioned this to my son and he said his Apple Card was working fine and then BOOM!--his card got restricted, too. Then it was reactivated. Then it was restricted again and there it remains. No warning, no explanation, just like what happened to me.

    I've given up calling and I'll just sit back and wait. Problem is: I pre-ordered the new iPhone and Apple Watch and it sure would have been nice to get appproximately $75 in cash back had I been able to use the Apple Card!
    09-18-2019 05:27 AM

Similar Threads

  1. Replies: 2
    Last Post: 08-26-2019, 03:13 PM
  2. Apple's blocks Kazakhstan's spy-certificate, Google, Mozilla as well
    By iMore.com in forum iMore.com News Discussion
    Replies: 1
    Last Post: 08-21-2019, 09:56 AM
  3. Apple's 2018 entry-level Mac Mini just reached its best price yet at Amazon
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 08-21-2019, 08:12 AM
  4. glass or plastic screen protector for your apple watch
    By Will Brady in forum Apple Watch Series 4
    Replies: 1
    Last Post: 08-21-2019, 05:32 AM
  5. Additional details surface about Apple TV+ playback options
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 08-20-2019, 05:30 PM
LINK TO POST COPIED TO CLIPBOARD