Originally Posted by
imwjl My point here on firmware is ANC has been plenty fine for me all along but I'm hoping a new release soon might address other quirks.
My repeat issues are the physical buttons and phone software buttons will stop changing the mode, and there have been numerous times when one pod is 0% charge while the other is 100% charge.
For these issues Apple support has had me do a forget and again set up the AirPods. That helped but did not eliminate the non-responsive buttons. It did nothing to the charge issue.
They did say if my problems persist I can open up another case referencing the original to get them exchanged. It would be nice if a firmware update would solve the issues I'm getting.
Maybe this should be in the AirPods forum instead of phone forum? We have 11, 11 Pro, XS, and XS Max in the family in addition to the AirPod ownership. Nothing any of us has experienced seems to be tied to the phones themselves.
Sorry to hear that you're experiencing issues with your Airpods Pro. Mine have been nothing short of stellar so far, with that said I think if it was me I would have been first in line at the Apple Store when the update didn't correct any/all of my issues getting a new/replacement pair. When anything is massed produced there's bound to be issues with some products. I'm surprised Apple support didn't just send you a new set. Good Luck and I hope you get things ironed out.
This next suggestion might sound strange, but here goes. This worked for a friend of mine and fixed these similar issues that you are experiencing. She used a regular lighting cable to charge for about 30/45 minutes and not the one that comes with the Airpods Pro and it fixed these issues. She started back using the one that comes (USBC) with the Airpods Pro and everything works fine.