1. KiltBoy_Paulyo's Avatar
    Once I have moved out of BT range then return they don't connect. In fact once I'm out of BT range and then return they are completely dead & are nothing more than ear decorations. Tapping, no response.
    Taking them out & putting back in, no response.
    The only thing I can do is to (like an animal) take out my phone open settings-Bluetooth & tap label I have them under. This can't be right, even my 2year old plantronics BT headset could reconnect
    What am I doing wrong?

    IPhone 7 - up-to-date

    08-25-2017 07:18 AM
  2. Spencerdl's Avatar
    Welcome to iMore. Have you tried "forget device" and re-pair them buy using the button on the back of the case.
    Tartarus and nappalonia like this.
    08-25-2017 07:58 AM
  3. mogelijk's Avatar
    Something seems off to me, I've had no issue with mine reconnecting. I suppose one thought, if they won't reconnect, is to open the case. I'd suggest going to an Apple Store's Genius bar, if you live close to a store.
    08-25-2017 08:30 AM
  4. Lee_Bo's Avatar
    Well I've only had mine since Saturday, but first day at work using them. So far I haven't walked out of range of my office for them to drop connection. If if happens I'll report back.
    10-23-2017 02:51 PM

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