1. Jonno74's Avatar
    Hi

    Today i just received my Airpods from Apple about a week ahead of schedule Anyway can someone please advise me on the Case as it does not seem to be charging.

    I have charged the Airpods and they are at 100% but the case is stuck and saying it is at 66% and does not move, I have tried it in a mains plug with and without the Airpods inside and have left it in for at least 2 to 3 hours and nothing, still 66%

    Is the case faulty or am i missing something ? should i plug direct into Mac or what ?

    not even a day old and looks like a fault to me

    please advise ASAP

    Jon
    05-08-2017 03:57 PM
  2. Quis89's Avatar
    Sounds like a faulty case. I'd take it to Apple. Although they may not have stock to sell, they typically have some reserved for issues such as these.
    Tartarus likes this.
    05-08-2017 04:12 PM
  3. Tartarus's Avatar
    I'd consider a trip to the local Apple Store if I were you.
    Or leave it like that and see if it charges the AirPods and the battery level decreases of the case. Try charging the case again and see what happens.
    If it still doesn't charge, then it's safe to assume you have a faulty set.
    05-08-2017 04:35 PM
  4. Just_Me_D's Avatar
    Before heading off to the Store, try a reset using the following instructions.

    How to reset your AirPods

    For many, you can fix battery issues with AirPods by resetting them. Here's how:

    Press and hold the setup button for at least 15 seconds until the status light starts flashing amber a few times and then flashes white.

    Reconnect your AirPods to all your devices. (If you set up the double tap to pause function, you'll have to set that up again).
    If you're still having problems, you may want to try fully draining both your case and AirPods before recharging: ... If, after both a reset and full drain/recharge, your battery issues aren't disappearing, we suggest contacting Apple Support.

    Source: https://www.imore.com/having-battery...ur-airpods-try
    05-08-2017 04:57 PM
  5. TripleOne's Avatar
    I think there's something wrong with the case.

    Mine charges up just fine.
    robertk328 likes this.
    05-08-2017 05:23 PM
  6. brian_84's Avatar
    I've never had an Apple product be faulty out of the box. I'd try the reset, plug them into iTunes or even drain it completely before taking it back.
    05-08-2017 05:38 PM
  7. Jonno74's Avatar
    Thanks for all the replies

    I think i may of solved the issue I tried a different Wall Charger and within 5 minutes it had jumped from 66% to 100%

    I will keep you informed over next couple days

    Jon
    Tartarus and FredBro like this.
    05-09-2017 03:35 AM
  8. robertk328's Avatar
    Thanks for all the replies

    I think i may of solved the issue I tried a different Wall Charger and within 5 minutes it had jumped from 66% to 100%

    I will keep you informed over next couple days

    Jon
    I had a wall brick go bad. My son's iPad wasn't charging and we figured the battery had failed (it's an iPad 2 so it's been around a long time). Changed the brick and it charged right up. Go figure.
    05-10-2017 04:51 AM
  9. cwbcpa's Avatar
    Thanks for all the replies

    I think i may of solved the issue I tried a different Wall Charger and within 5 minutes it had jumped from 66% to 100%

    I will keep you informed over next couple days

    Jon
    Sounds like you got it worked out. Anytime something like that happens I try a different outlet, switching the cable and then charger. I have had something similar happen with a phone and it wasn't the phone, it was the charger.
    Tartarus likes this.
    05-10-2017 01:13 PM

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