1. ScottyBoy_22's Avatar
    Hi guys.

    I have a Space Grey 16gb.

    I was on Holiday in Florida for 2 and a half weeks with the other half and her family. (Disney).

    Bought a really nice looking retro Mickey Mouse case for nearly $40 dollars. Only to discover some scratches when taking it off a few days later for a clean.

    The scratches are like little dots and are on the two shiny black panels at the top and bottom of the rear side.

    It infuriated me, as I bought the case to protect my phone, not scratch it. All they would do is refund me for the case.

    The case was defo at fault, as I inspected it afterwards and saw little plastic bumps (poor finish) which lined up perfectly with the dot-scratches.

    Basically, it's driving my OCD crazy knowing that it has ugly scratches on the back.

    Are there any replacement shiny black panels for the 5s? Any suggestions as to how I can get it fixed/replaced? (The panels, not the phone)

    Thanks.
    11-06-2013 06:18 AM
  2. iEd's Avatar
    Getting them replaced? I don't know.
    Do you have Apple Care Plus? You could go that route and make a damage claim.


    #Naked Tuesday
    Spencerdl likes this.
    11-06-2013 06:59 AM
  3. EmceeGeek's Avatar
    Apple doesn't do anything against cosmetic damage.

    Only thing I can suggest is search online for 5s housing if someone on here can't tell you where to go. Also send Detroitborg on YouTube a message or tweet on twitter asking where he got all of his back panels. Maybe he'll be willing to answer and tell you.
    11-06-2013 08:24 AM
  4. Fausty82's Avatar
    Getting them replaced? I don't know.
    Do you have Apple Care Plus? You could go that route and make a damage claim.

    #Naked Tuesday
    Apple doesn't do anything against cosmetic damage.
    Yes they do... with the right coverage. Apple will replace the device for the $79 incident fee if the OP has the AppleCare PLUS. The basic AppleCare warranty won’t cover it because it is cosmetic... but with AC+, Apple will replace your device for $79 for any reason - even just because you asked.
    Spencerdl likes this.
    11-06-2013 08:33 AM
  5. SeanHRCC's Avatar
    If it was truly the fault of the case, I would contact the maker of the case itself...I doubt that Apple would cover a warranty claim based on damage from a case that was not their own.
    11-06-2013 08:35 AM
  6. EmceeGeek's Avatar
    If it was truly the fault of the case, I would contact the maker of the case itself...I doubt that Apple would cover a warranty claim based on damage from a case that was not their own.
    That's what I was saying.

    Yes they do... with the right coverage. Apple will replace the device for the $79 incident fee if the OP has the AppleCare PLUS. The basic AppleCare warranty wont cover it because it is cosmetic... but with AC+, Apple will replace your device for $79 for any reason - even just because you asked.
    Hmm I don't remember reading that when a mod posted about AppleCare+. I thought it said no for cosmetic.

    Well good luck
    11-06-2013 08:39 AM
  7. SeanHRCC's Avatar
    Apple Care + covers ANYTHING (pretty much, as long as you still have the device).

    Apple Care (what comes with the phone for 1 year, and is no longer offered for sale) does not.
    Spencerdl likes this.
    11-06-2013 08:40 AM
  8. iEd's Avatar
    I'm assuming the OP could make a claim if he had AC+. If it's denied is another matter. You get two incidents with AC plus. So one should choose wisely what they are going to make a claim on.
    But the OP said the scratches were really bugging him so making a claim might be worth it to him.
    I wouldn't go in saying my case scratched the phone. I would say I dropped it or something.


    #Naked Tuesday
    11-06-2013 08:58 AM
  9. ScottyBoy_22's Avatar
    Don't have any form of Apple Care, unfortunately.
    11-06-2013 09:18 AM
  10. SeanHRCC's Avatar
    You get a year's worth of standard Apple Care with the purchase of any new iPhone. Unfortunately, that standard plan will not cover cosmetic blemishes that were not manufacturer defects. Again, I would suggest you contact the maker of the case if it truly caused the damage itself...if that is the case, it is probably not the first time.
    11-06-2013 09:27 AM
  11. warcraftWidow's Avatar
    Actually AppleCare+ does not cover cosmetic damage. In reality apple may replace it for you anyway, but the AppleCare+ terms and conditions specifically state (section 4.2(v)) "The Plan does not apply to cosmetic damage to the Covered Equipment, including but not limited to scratches and dents that do not otherwise affect the functionality of the Covered Equipment." And (section 4.2(vii)) "The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product".
    Xm_jdm likes this.
    11-06-2013 09:38 AM
  12. DarkBlade_95's Avatar
    Hey, forget that! If you have AppleCare+ then take off any screen protector and case that you have and carry the phone naked. If you smash the screen, take it for replacement.


    Sent from my iPhone 5S using Tapatalk
    Last edited by DarkBlade_95; 11-07-2013 at 05:58 AM.
    Spencerdl likes this.
    11-06-2013 10:18 AM
  13. SeanHRCC's Avatar
    Actually AppleCare+ does not cover cosmetic damage. In reality apple may replace it for you anyway, but the AppleCare+ terms and conditions specifically state (section 4.2(v)) "The Plan does not apply to cosmetic damage to the Covered Equipment, including but not limited to scratches and dents that do not otherwise affect the functionality of the Covered Equipment." And (section 4.2(vii)) "The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal aging of the product".
    This is very true. And from a technical stand point you are absolutely right...but I doubt Apple is going to deny a person who comes in to replace the device as long as they pay their deductible.
    Spencerdl likes this.
    11-06-2013 10:25 AM
  14. Xm_jdm's Avatar
    Hi guys.

    I have a Space Grey 16gb.

    I was on Holiday in Florida for 2 and a half weeks with the other half and her family. (Disney).

    Bought a really nice looking retro Mickey Mouse case for nearly $40 dollars. Only to discover some scratches when taking it off a few days later for a clean.

    The scratches are like little dots and are on the two shiny black panels at the top and bottom of the rear side.

    It infuriated me, as I bought the case to protect my phone, not scratch it. All they would do is refund me for the case.

    The case was defo at fault, as I inspected it afterwards and saw little plastic bumps (poor finish) which lined up perfectly with the dot-scratches.

    Basically, it's driving my OCD crazy knowing that it has ugly scratches on the back.

    Are there any replacement shiny black panels for the 5s? Any suggestions as to how I can get it fixed/replaced? (The panels, not the phone)

    Thanks.
    Most of those cases are garbage. The only true case that I have used that has not marked my phone is the Lifeproof.
    11-06-2013 12:03 PM
  15. Xm_jdm's Avatar
    Getting them replaced? I don't know.
    Do you have Apple Care Plus? You could go that route and make a damage claim.


    #Naked Tuesday
    Make a damage claim due to scratches? Lol.
    11-06-2013 12:03 PM
  16. iEd's Avatar
    Make a damage claim due to scratches? Lol.
    Plenty of folks have made a claim for less.


    #Naked Tuesday
    11-06-2013 12:14 PM
  17. Xm_jdm's Avatar
    Plenty of folks have made a claim for less.


    #Naked Tuesday
    I am sure they have and it seems like a stupid reason. Any Genius that would replace an iPhone due to small, probably unnoticeable to anyone else besides the user, scratches on the chamfered edges is questionable. Especially when the terms and conditions say they don't cover such things.
    11-06-2013 12:19 PM
  18. iEd's Avatar
    I am sure they have and it seems like a stupid reason. Any Genius that would replace an iPhone due to small, probably unnoticeable to anyone else besides the user, scratches on the chamfered edges is questionable. Especially when the terms and conditions say they don't cover such things.
    There are folks all over this forum that got "hooked up" by a Genius for this or that. I got hooked 6 years ago by a Genius. Got the first Mac Book Pro when I should have gotten a refurb G4 Power Book. Manager kinda chewed him out but hey.....

    The OP said the scratches bothered his OCD can't hurt to take it in and see what happens. I took my iPad in for a dent that I caused and didn't get hooked up and some folks on here have. All in all the OP said he doesn't have AC plus. But if he wants to try and remedy his scratch issue I say go for it.





    #Naked Tuesday
    11-06-2013 12:33 PM
  19. Ujjwal Agarwal's Avatar
    if you don't have a apple care...bad luck and AFAIK housing will cost a lot approx. 100$.
    11-07-2013 03:03 AM
  20. DarkBlade_95's Avatar
    if you don't have a apple care...bad luck and AFAIK housing will cost a lot approx. 100$.
    Not to mention the warranty...that goes right along with the phone.


    Sent from my iPhone 5S using Tapatalk
    11-07-2013 06:00 AM
  21. Ujjwal Agarwal's Avatar
    Not to mention the warranty...that goes right along with the phone.


    Sent from my iPhone 5S using Tapatalk
    yep warranty voids
    11-07-2013 07:37 AM
  22. jsntrenkler's Avatar
    I once had serious OCD for the condition of my phone, a technique that has helped me is to try and appreciate the scuffs, they give your phone character and it's the only phone out there with tiny scuffs at those locations. And then slap another case on it, what you can't see won't hurt you ;-)
    nikkisharif and Spencerdl like this.
    11-07-2013 10:47 AM
  23. Eileen89's Avatar
    Thread moved to the accessory forum.


    Sent from my iPhone 5S.
    11-08-2013 01:00 PM
  24. dkhmwilliams's Avatar
    This could be good exposure therapy for the OP. I definitely understand his plight. I am very picky about what cases I put on my phone.
    Spencerdl likes this.
    12-10-2013 12:58 PM
  25. TheRewardisCheese's Avatar
    I am also extremely picky about the cases I use on my phone.
    Spencerdl likes this.
    12-13-2013 12:42 AM

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