1. zachpenguin's Avatar
    I have had my otterbox defender for about two weeks now and love the new style and colors. My question though is that the color of the silicone layer seems to be rubbing off. I ordered the punk color and the dark blue is quickly turning a very light shade of blue and in some spots is turning white.

    Is anybody else's defender doing this??? Also, does this warrant an exchange under their warranty???

    Thanks,
    zachpenguin
    10-13-2012 03:58 PM
  2. iLive an iLife's Avatar
    Where did you buy the case? I'd had several Otterbox cases for the iPhone 4S and none of them had the color wear off. The silicone on my Defender warped/stretched out and they sent me a new one under the warranty - I'm sure your issue would be covered.
    10-13-2012 04:10 PM
  3. zachpenguin's Avatar
    I ordered it from Otterbox directly. They used a new type from the 4S and I love it way more it just seems to be wearing really easily.
    10-13-2012 05:26 PM
  4. iLive an iLife's Avatar
    Well if you ordered directly from Otterbox I'd just give them a call and explain the situation. I'm 99.99% they'll replace it - all you might have to do is snap a few pictures and email them over. Someone's if you order from Amazon or another 3rd party site, there's a good chance you'll get a knock off. When I did my replacement through Otterbox it took exactly one week to get a replacement. They're awesome!


    Sent from my iPhone 4S using Tapatalk
    10-13-2012 09:14 PM
  5. John Yester's Avatar
    Ya either call them up or fill this form out and they will send you a new case with out issue. As mentioned above they may ask for pictures for verification purposes. Simple.


    OtterBox Warranty | OtterBox.com
    10-13-2012 09:17 PM
  6. iLive an iLife's Avatar
    I always forget about the online submission... I originally tried using that form and it didn't work (I never received a confirmation email) so I called them up... Apparently something got stuck and my warranty request went from 1 replacement case to 4... Had to call them up and get it sorted out...
    10-13-2012 10:15 PM
  7. blackburberry's Avatar
    I just dealt with otterbox on a defender series case that stretched out and wouldn't seal on my old ip4. I found their customer service to be beyond excellent and received a replacement in 4 days. From what I can see the new case has a different silicone composition, which appears a little more rigid and seals better around the outer edges..
    10-19-2012 04:15 PM

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