1. M21966's Avatar
    I originally ordered my phone at 6:00 a.m. PST on 9/14. It has shipped, but it appears to completely missed Alaska? Has anyone else ever seen an Apple product go through Hapeville, GA? I can't find any information on that at all. All of my other products have followed the typical Anchorage, Alaska route.

    Hapeville, GA, United States 09/24/2012 7:00 A.M. Departure Scan
    Chek Lap Kok, Hong Kong 09/23/2012 8:30 P.M. Departure Scan
    09/23/2012 12:15 P.M. Arrival Scan
    ZhengZhou, China 09/23/2012 9:15 A.M. Departure Scan
    ZhengZhou, China 09/22/2012 10:55 P.M. Arrival Scan
    09/22/2012 10:45 P.M. Departure Scan
    ZhengZhou, China 09/21/2012 10:35 P.M. Origin Scan
    China 09/21/2012 10:52 A.M. Order Processed: Ready for UPS
    09-24-2012 01:07 PM
  2. GibMcFragger's Avatar
    Omg someone is going to die.

    Pre ordered mine just after midnight on the 14th. It was supposed to be delivered by noon in Friday and it didn't show up. Called UPS an it appears to have "fallen off the back of the truck". They have no idea what happened to it. Apple is now running a trace. Good times!
    09-24-2012 01:14 PM
  3. theogt's Avatar
    Mine now has the import status as well. Maybe it will come sooner than I thought.

    Edit just found out what import scan meant from the ups website.

    "Import Scan
    This scan is an electronic record indicating the shipment has cleared import procedures in the receiving country."

    So that means it has indeed cleared customs!!!!!!! Hopefully, I will get my phone tomorrow as well!! (By the way where do you live THEOGT if you don't mind me asking?)
    Houston.
    09-24-2012 02:00 PM
  4. shadowboxer8's Avatar
    Houston okay. I ordered mine directly from apple on the 14th and I am with AT&T so I don't know if that will make any difference but I am hoping I will get mine soon (maybe tomorrow as well, since KY isn't that far for Virginia). Has yours departed from KY yet or is it still showing up as import scan? I am hoping they will go ahead and ship mine out sometime today, but its currently still in KY.
    09-24-2012 02:48 PM
  5. BillMcNeal's Avatar
    I'm excited. Can't wait. I know it's gonna be a few more days, but I've gotta go to some offsite meetings for work for the next two weeks and I originally was in the 10/5 delivery group, so getting it this week would be huge for me since I wind be back home until 10/15. Just hope it gets here by 9/28.


    Location Date Local Time Activity
    Incheon, Korea, Republic of 09/24/2012 11:50 P.M. Departure Scan
    09/24/2012 7:46 P.M. Arrival Scan
    ZhengZhou, China 09/24/2012 4:26 P.M. Departure Scan
    ZhengZhou, China 09/22/2012 10:55 P.M. Arrival Scan
    09/22/2012 10:45 P.M. Departure Scan
    09/22/2012 8:18 A.M. Origin Scan
    China 09/22/2012 7:49 A.M. Order Processed: Ready for UPS
    09-24-2012 03:37 PM
  6. irvinfitness's Avatar
    I'm excited. Can't wait. I know it's gonna be a few more days, but I've gotta go to some offsite meetings for work for the next two weeks and I originally was in the 10/5 delivery group, so getting it this week would be huge for me since I wind be back home until 10/15. Just hope it gets here by 9/28.


    Location Date Local Time Activity
    Incheon, Korea, Republic of 09/24/2012 11:50 P.M. Departure Scan
    09/24/2012 7:46 P.M. Arrival Scan
    ZhengZhou, China 09/24/2012 4:26 P.M. Departure Scan
    ZhengZhou, China 09/22/2012 10:55 P.M. Arrival Scan
    09/22/2012 10:45 P.M. Departure Scan
    09/22/2012 8:18 A.M. Origin Scan
    China 09/22/2012 7:49 A.M. Order Processed: Ready for UPS
    Mine appears to have headed down the same path as yours, but for some unknown reason it went back to ZhengZhou, China...I am also hoping for a delivery by the end of the week, but my hopes are now dwindling! Hope yours went the right way since you don't have the newest item that is on mine and your departure was at a completely different time as well. Good luck!

    ZhengZhou, China 09/24/2012 9:25 P.M. Arrival Scan
    09/24/2012 9:10 P.M. Departure Scan
    Incheon, Korea, Republic of 09/24/2012 7:46 P.M. Arrival Scan
    ZhengZhou, China 09/24/2012 4:26 P.M. Departure Scan
    ZhengZhou, China 09/22/2012 10:55 P.M. Arrival Scan
    09/22/2012 10:45 P.M. Departure Scan
    09/22/2012 4:41 P.M. Origin Scan
    China 09/22/2012 10:57 P.M. Order Processed: Ready for UPS

    ---------- Post Merged at 08:05 PM ---------- Previous Post was at 07:56 PM ----------

    Omg someone is going to die.

    Pre ordered mine just after midnight on the 14th. It was supposed to be delivered by noon in Friday and it didn't show up. Called UPS an it appears to have "fallen off the back of the truck". They have no idea what happened to it. Apple is now running a trace. Good times!
    Dang...Hope they get it sorted out quickly for you. I would expect them to send a new one ASAP, possibly even from the closest retail store overnight, or allow you to go in and pick one up. Of course that depends on what the trace comes up with, maybe it will show up from UPS.
    09-24-2012 04:05 PM
  7. madcat21's Avatar
    I was suppose to get it on the 21 but it never came. Now I am suppose to get it today and something happened now.

    Honolulu, HI, United States 09/24/2012 9:32 A.M. An exception in the sorting process has occurred. UPS has taken corrective action.
    09/24/2012 4:51 A.M. Out For Delivery
    Honolulu, HI, United States 09/21/2012 5:41 A.M. Arrival Scan
    Ontario, CA, United States 09/21/2012 3:11 A.M. Departure Scan
    Ontario, CA, United States 09/20/2012 5:51 P.M. Arrival Scan
    Louisville, KY, United States 09/20/2012 4:46 P.M. Departure Scan
    09/20/2012 10:12 A.M. Import Scan
    Anchorage, AK, United States 09/18/2012 12:58 A.M. Departure Scan
    Anchorage, AK, United States 09/17/2012 3:06 P.M. Arrival Scan
    Chek Lap Kok, Hong Kong 09/17/2012 9:34 P.M. Departure Scan
    ZhengZhou, China 09/16/2012 6:00 P.M. Arrival Scan
    09/16/2012 5:45 P.M. Departure Scan
    ZhengZhou, China 09/15/2012 8:30 P.M. Origin Scan
    China 09/16/2012 9:39 P.M. Order Processed: Ready for UPS
    09-24-2012 04:10 PM
  8. irvinfitness's Avatar
    I was suppose to get it on the 21 but it never came. Now I am suppose to get it today and something happened now.

    Honolulu, HI, United States 09/24/2012 9:32 A.M. An exception in the sorting process has occurred. UPS has taken corrective action.
    09/24/2012 4:51 A.M. Out For Delivery
    Honolulu, HI, United States 09/21/2012 5:41 A.M. Arrival Scan
    Ontario, CA, United States 09/21/2012 3:11 A.M. Departure Scan
    Ontario, CA, United States 09/20/2012 5:51 P.M. Arrival Scan
    Louisville, KY, United States 09/20/2012 4:46 P.M. Departure Scan
    09/20/2012 10:12 A.M. Import Scan
    Anchorage, AK, United States 09/18/2012 12:58 A.M. Departure Scan
    Anchorage, AK, United States 09/17/2012 3:06 P.M. Arrival Scan
    Chek Lap Kok, Hong Kong 09/17/2012 9:34 P.M. Departure Scan
    ZhengZhou, China 09/16/2012 6:00 P.M. Arrival Scan
    09/16/2012 5:45 P.M. Departure Scan
    ZhengZhou, China 09/15/2012 8:30 P.M. Origin Scan
    China 09/16/2012 9:39 P.M. Order Processed: Ready for UPS
    I think many of the phones are bundled on pallets. There is simply no way to scan them all individually, which is why a lot of the times are the same for many people. Based on your tracking info, it looks like your phone was not on a pallet that it was supposed to be on and therefore...the exception. I hate to say it, but it looks like they notified apple and another will have to be sent. This could be a theft by a UPS employee or simply a mistake made from the very beginning.
    Best of luck getting it sorted out quickly!
    09-24-2012 04:18 PM
  9. irvinfitness's Avatar
    I was suppose to get it on the 21 but it never came. Now I am suppose to get it today and something happened now.

    Honolulu, HI, United States 09/24/2012 9:32 A.M. An exception in the sorting process has occurred. UPS has taken corrective action.
    09/24/2012 4:51 A.M. Out For Delivery
    Honolulu, HI, United States 09/21/2012 5:41 A.M. Arrival Scan
    Ontario, CA, United States 09/21/2012 3:11 A.M. Departure Scan
    Ontario, CA, United States 09/20/2012 5:51 P.M. Arrival Scan
    Louisville, KY, United States 09/20/2012 4:46 P.M. Departure Scan
    09/20/2012 10:12 A.M. Import Scan
    Anchorage, AK, United States 09/18/2012 12:58 A.M. Departure Scan
    Anchorage, AK, United States 09/17/2012 3:06 P.M. Arrival Scan
    Chek Lap Kok, Hong Kong 09/17/2012 9:34 P.M. Departure Scan
    ZhengZhou, China 09/16/2012 6:00 P.M. Arrival Scan
    09/16/2012 5:45 P.M. Departure Scan
    ZhengZhou, China 09/15/2012 8:30 P.M. Origin Scan
    China 09/16/2012 9:39 P.M. Order Processed: Ready for UPS
    It certainly appears as though your phone was either never on the pallet that it was supposed to be on, or it was stolen somewhere along the way either by UPS, customs, or someone else and the pallet continued to get scanned assuming it was there...
    Best of luck getting it sorted out quickly!
    09-24-2012 04:23 PM
  10. jamiegoldsmith's Avatar
    I am in the same boat as you guys but I live in Ohio. I just want to see a depart scan from Louisville at this point
    09-24-2012 04:32 PM
  11. BillMcNeal's Avatar
    Oh wow, that stinks! Mine is doing better, made it to Alaska now:


    Shipment Progress
    What's This?
    Location Date Local Time Activity
    Anchorage, AK, United States 09/24/2012 12:32 P.M. Arrival Scan
    Incheon, Korea, Republic of 09/24/2012 11:50 P.M. Departure Scan
    09/24/2012 7:46 P.M. Arrival Scan
    ZhengZhou, China 09/24/2012 4:26 P.M. Departure Scan
    ZhengZhou, China 09/22/2012 10:55 P.M. Arrival Scan
    09/22/2012 10:45 P.M. Departure Scan
    09/22/2012 8:18 A.M. Origin Scan
    China 09/22/2012 7:49 A.M. Order Processed: Ready for UPS
    09-24-2012 05:07 PM
  12. Jerryv325's Avatar
    My iPhone 5 32 Black ordered from Apple originally to be delivered Oct 4 Changed to preparing for shipment Thurs night 9-20 today is Monday 9-24 and it still says the same. Can't track by reference either. My apple care on same order shows as completed on Friday anyone else having a long delay in preparing for shipment stage?
    09-24-2012 05:14 PM
  13. theogt's Avatar
    Houston okay. I ordered mine directly from apple on the 14th and I am with AT&T so I don't know if that will make any difference but I am hoping I will get mine soon (maybe tomorrow as well, since KY isn't that far for Virginia). Has yours departed from KY yet or is it still showing up as import scan? I am hoping they will go ahead and ship mine out sometime today, but its currently still in KY.
    It's now saying it departed KY at 4:34 PM today. Out of paranoia I did another online chat with UPS and they're now saying they can't guarantee tomorrow, but to check back in the morning. If it left KY this afternoon, it will be in Houston tonight, which means it should be out on a truck tomorrow morning, I would think.
    09-24-2012 05:49 PM
  14. jamiegoldsmith's Avatar
    Mine shipped out of KY at 5:15pm as well. I am guessing at a Wed. Delivery simply because there is at least two more stops. First to the airport, then to the local hub.
    09-24-2012 06:04 PM
  15. SUPERDOMEcq's Avatar
    I'm in San Antonio and my iPhone 5 black 64g just got to Anchorage...I was in the Middle East on "Order Day" away from internet access until 8:17am CST and was originally given the October 5th shipping date. Now says that the phone should be here on the 28th...looks like it is going to beat the case and holster I ordered...

    My UPS status is listed below; and if you look closely I believe that UPS has mastered time travel...


    Location Date Local Time Activity
    Anchorage, AK, United States 09/24/2012 12:32 P.M. Arrival Scan
    Incheon, Korea, Republic of 09/24/2012 11:50 P.M. Departure Scan
    Incheon, Korea, Republic of 09/24/2012 7:46 P.M. Arrival Scan
    ZhengZhou, China 09/24/2012 4:26 P.M. Departure Scan
    ZhengZhou, China 09/22/2012 10:55 P.M. Arrival Scan
    ZhengZhou, China 09/22/2012 10:45 P.M. Departure Scan
    ZhengZhou, China 09/21/2012 11:38 P.M. Origin Scan
    ZhengZhou, China 09/22/2012 11:15 A.M. Order Processed: Ready for UPS
    09-24-2012 06:06 PM
  16. Cunningcory's Avatar
    For some reason mine has just been bouncing around in ZhengZhou. It's SUPPOSED to be delivered on the 28th (originally the 2nd), but I'm starting to worry since it's taken two days to go nowhere:

    ZhengZhou, China 09/24/2012 9:25 P.M. Arrival Scan
    ZhengZhou, China 09/24/2012 9:10 P.M. Departure Scan
    ZhengZhou, China 09/22/2012 4:43 P.M. Origin Scan
    ZhengZhou, China 09/24/2012 2:48 P.M. Order Processed: Ready for UPS
    09-24-2012 06:38 PM
  17. shadowboxer8's Avatar
    Mine left Lousiville KY at 6:08pm. At least it's on the move again!
    09-24-2012 06:39 PM
  18. theogt's Avatar
    Mine hit Houston at 5:39 pm. Impressive that it only took an hour and 5 minute to depart KY and land in TX. Perhaps the times aren't adjusted for timezones.
    09-24-2012 06:59 PM
  19. jamiegoldsmith's Avatar
    They are not adjusted for timezones. Mine jumped from Louisville to Lexington (not very far), now I just need it to hit Ohio.
    09-24-2012 07:42 PM
  20. Jerryv325's Avatar
    How frustrating APPLE!!!. Tried to cancel my order (delivering Oct 4th) on Sept 20 so I could go into the AT&T store the next am and pick up an iPhone 5 but my order switched to preparing for shipment so I couldn't cancel. Thought ok maybe it will come early. Well it just switched back to processing items!!!! I called apple and they said they switched all the orders to preparing for shipment in hopes they could fill some of them!!! Well now i will have to wait until the 4th to get it when I could easily went to the att store at 7 am (I know several people who did just that) and picked one up!!! I guess I should have cancelled earlier. My own fault for thinking I would get some kind of customer service by pre ordering. AAAGGGGHHHH!!!!
    09-24-2012 07:57 PM
  21. MrNolan#WN's Avatar
    Still no tracking number I ordered at 5:00pm 9/14. I'm so sad....
    09-24-2012 08:05 PM
  22. Jonsgoat's Avatar
    I think they gave up scanning the deliveries. iPhone 5 Shipping/Tracking-imageuploadedbytapatalk1348533860.610068.jpgits been the same since 1:00am this morning.
    09-24-2012 08:45 PM
  23. shadowboxer8's Avatar
    Mine just left Norfolk, VA airport which is like a 20 min drive from my house. So I am sure I will get mine tomorrow excited!!!!!
    09-24-2012 08:53 PM
  24. shadowboxer8's Avatar
    Okay the shipping for this is really dumb! It was in Norfolk, VA which is like 10-15 mins away from me, now it's in Richmond,VA which is 2 hours away from me. What the heck? It went to Richmond only to come back to Norfolk / Portsmouth, VA. Crazyness!!
    09-24-2012 10:23 PM
  25. Droidrage729's Avatar
    Just tried to do the personal pick up option and order but it would not allow me to select the personal pick up bubble as an option? Any ideas I went through with the order anyway just being confused I guess I'll call tommorow and see if they can change it or just cancel the order.
    09-24-2012 10:44 PM
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