1. yeyeman9's Avatar
    I got in right away at 3 EST on the Verizon preorder as a new customer. Their stupid website wouldn't let me enter my credit card billing address (it is a P.O. Box) it had to be the same street address where the phone was shipping. I still haven't received an order confirmation and it is long past 24 hours. It hasn't hit my credit card even as an authorization.

    So I called to give them my credit card billing address. The stupid rep said that preorders were only for existing customers and I shouldn't have been allowed to order. Even though I can go to their website right now and pick new customer and preorder. Whatever.....

    So am I screwed? The preorder status page states it is processing? To top it off I am porting in my number. This sucks and is stressful because I don't know if I have a new phone or not. I don't want them to kill off my old phone if I don't have a new one.

    This is why I left Verizon in the first place -- poor customer service and stupid reps.

    It sounds like many of you didn't get any order confirmation at all, right? So we just wait? Any new customers that preordered? Or all you existing customers?

    Thanks!
    I am a new customer and I pre-ordered. I received an email as well. The status still reads "we received your order and it is in process" though...hopefully tomorrow we will see a change...
    09-16-2012 07:12 PM
  2. tmadsen's Avatar
    I ordered from Apple, and my status with them still says preparing for shipment, but it's in Nashville. I ordered a 32gb white with sprint, if that maybe makes a difference.
    09-16-2012 07:24 PM
  3. trandz's Avatar
    Tracking by reference worked.My phone is coming from Addison, IL though.
    09-16-2012 07:35 PM
  4. wgilles's Avatar
    Guys,

    Try going to UPS website and use 'Track by reference' option and enter your phone number as reference and click on 'Track' and you might be able to find that it has been shipped already.

    Additionally you could also enter the destination country and Zip code.

    I did the same. Apple.com says 'preparing for shipment' but when I went to UPS, I found out that my IPhone 5 has been shipped already and it was shipped yesterday.

    No mention of China in my case. Coming from Nashville, TN.
    This works. Mine left china today and is scheduled for a 9/21 delivery
    09-16-2012 07:43 PM
  5. mtavenger55's Avatar
    I pre-ordered a black 32 GB iPhone 5 threw Verizon on the 14th at about 5:15am. I never got a confirmation emal. However I can track my order number on their website & I'm expected to get it the 21st! Should I be worried that I never recieved a confirmation email?
    09-16-2012 08:38 PM
  6. chadaw's Avatar
    I ordered from Apple, and my status with them still says preparing for shipment, but it's in Nashville. I ordered a 32gb white with sprint, if that maybe makes a difference.
    How did you track it? My order from Apple says preparing for shipment, they've charged my card but I don't see where to track it.
    09-16-2012 08:40 PM
  7. first_mvp's Avatar
    I pre-ordered a black 32 GB iPhone 5 threw Verizon on the 14th at about 5:15am. I never got a confirmation emal. However I can track my order number on their website & I'm expected to get it the 21st! Should I be worried that I never recieved a confirmation email?
    Did you check your spam folder?
    09-16-2012 08:48 PM
  8. first_mvp's Avatar
    How did you track it? My order from Apple says preparing for shipment, they've charged my card but I don't see where to track it.
    Go to the UPS website and "Track by Reference". Make the following selections/entries:

    Shipment Type: Package
    Shipment Reference: Phone Number (Credit Card Billing)
    Shipment Date Range: Leave default
    Destination Country: Select as appropriate
    Destination ZIP/Postal Code: Select as appropriate

    If you find a match and it has a delivery date matching what you're expecting ex. Sept 21st, you've found the tracking number.
    09-16-2012 08:52 PM
  9. G8trMom09's Avatar
    I preordered my iPhone 5 on Friday morning through AT&T online. The order screen AND my confirmation email tell me that it will arrive ON 9/21.

    A friend of mine ordered her's through her local AT&T store in Florida and was told and has a receipt to back it up that she would also have her's on 9/21. However, last night she received an email saying her's may not come for 14 to 21 days.

    I went online to AT&T this morning and did a chat with two separate reps, to confirm when my iPhone will arrive. I've never done a pre-order before, and I know I need to be home in order to sign for my phone or they won't leave it. I was told that my phone will be in their WAREHOUSE on 9/21 and I won't receive it for 1 to 2 business days later. But both my confirmation email and the order screen said it would arrive ON 9/21 to my home.

    How do these things typically work? Isn't one of the perks of pre-ordering that you receive your item ON launch day to your house? I've heard stories of stuff even showing up a day earlier than launch day. What have your experiences been? Should I still expect it for Friday?

    I noticed that some of your order status information has been updated to say "shipped", but that mostly seems to be through Verizon or Apple directly. Has anyone had their status updated who ordered theirs through AT&T? Another rep tonight told me that as long as my order was in before 9AM PST, I should have it "on or around" the 21st. This is becoming like the cable company..."we'll be there between 8AM and next year."
    09-16-2012 08:55 PM
  10. chadaw's Avatar
    Go to the UPS website and "Track by Reference". Make the following selections/entries:

    Shipment Type: Package
    Shipment Reference: Phone Number (Credit Card Billing)
    Shipment Date Range: Leave default
    Destination Country: Select as appropriate
    Destination ZIP/Postal Code: Select as appropriate

    If you find a match and it has a delivery date matching what you're expecting ex. Sept 21st, you've found the tracking number.
    Wow, thanks, I never knew you could track it without a tracking number. My phones are in China. Still on time for 9/21 delivery.
    09-16-2012 08:59 PM
  11. first_mvp's Avatar
    No prob. However, thanks should go to the person who identified this in an earlier post :-)
    09-16-2012 09:01 PM
  12. mtavenger55's Avatar
    Did you check your spam folder?
    Yup & nothing. I can check the tracking order like I said & my payment went threw according to my bank online but still no email.
    09-16-2012 09:04 PM
  13. first_mvp's Avatar
    I wouldn't worry about it. You got all the confirmation that you need.
    09-16-2012 09:08 PM
  14. chadaw's Avatar
    Yup & nothing. I can check the tracking order like I said & my payment went threw according to my bank online but still no email.
    I haven't received my shipping email either but it's in the ups system.
    09-16-2012 09:09 PM
  15. pfry10's Avatar
    Haven't received my tracking email, but UPS says its sitting in Addison IL, scheduled for 9/21. Maybe it'll accidentally slip out early to me?! Fingers crossed!
    09-16-2012 09:24 PM
  16. EvilJack's Avatar
    UPS Tracking:

    Scheduled Delivery:
    Friday, 09/21/2012

    Last Location:
    Arrived - ZhengZhou, China, Sunday, 09/16/2012

    woohoo!
    09-16-2012 09:47 PM
  17. mtavenger55's Avatar
    I haven't received my shipping email either but it's in the ups system.
    It's nice to know that I'm not the only one. Fingers crossed I also get it Thursday!
    09-16-2012 09:50 PM
  18. EvilJack's Avatar
    Go to the UPS website and "Track by Reference". Make the following selections/entries:

    Shipment Type: Package
    Shipment Reference: Phone Number (Credit Card Billing)
    Shipment Date Range: Leave default
    Destination Country: Select as appropriate
    Destination ZIP/Postal Code: Select as appropriate

    If you find a match and it has a delivery date matching what you're expecting ex. Sept 21st, you've found the tracking number.
    Can you do this for orders from AT&T? Do we know who they use to ship?
    09-16-2012 09:51 PM
  19. first_mvp's Avatar
    I don't see why not. Try the top shipping companies.
    09-16-2012 10:03 PM
  20. pogeypre's Avatar
    I have noticed that from time to time AT&T uses FedEx.
    09-16-2012 10:34 PM
  21. mtavenger55's Avatar
    I just checked my Verizon order & noticed that there isn't a track number. It just says 'We have received your order & it is being processed" and that my expected ship date is 9/21/12. Nothing is next to where it says tracking number!
    09-16-2012 11:15 PM
  22. hermdog's Avatar
    I ordered from apple on Friday also 3:15 or so and mine is in China also.
    09-16-2012 11:22 PM
  23. kpageisgreat's Avatar
    I just checked my Verizon order & noticed that there isn't a track number. It just says 'We have received your order & it is being processed" and that my expected ship date is 9/21/12. Nothing is next to where it says tracking number!
    I think that's the same for everyone right now w/ Verizon. Probably start seeing activity on Monday.
    coreymcl and mtavenger55 like this.
    09-16-2012 11:26 PM
  24. emozdashietxp's Avatar
    agh, i've ordered 12:12 pst on apple, no shipping confirmation and no tracking by reference. mines expected on 9/21 though. it just says preparing for shipment.
    09-16-2012 11:27 PM
  25. moneymike47's Avatar
    It's not working for me, can you be more specific as to what i have to enter in to each field?
    09-16-2012 11:27 PM
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