I am a great fan of Kickstarter and am more than willing to support budding entrepreneurs on it.
Edge Design (www.edge-design.com) was one such successful project which had become a full fledged business because of Kickstarter support.
I loved their case (despite being expensive at $99 + $30 shipping for FedEx International Priority Shipping) and decided to place an order on 17th Jan 2012.
Half a dozen follow up emails (many of them without response) and promises of "it's shipping next week" later - finally on 8th March I cancelled the order. So much for paying for Priority Shipping!
I had to follow up for a refund and after 2 reminders I get an email from their CEO of a refund confirmation - am yet to see the refund though.
Not a word of apology or contriteness for the delay or the horrible experience they put me through.
This proves one thing - great designers and entrepreneurs do not necessarily make good businessmen with outstanding customer service!!
Edge Design (www.edge-design.com) was one such successful project which had become a full fledged business because of Kickstarter support.
I loved their case (despite being expensive at $99 + $30 shipping for FedEx International Priority Shipping) and decided to place an order on 17th Jan 2012.
Half a dozen follow up emails (many of them without response) and promises of "it's shipping next week" later - finally on 8th March I cancelled the order. So much for paying for Priority Shipping!
I had to follow up for a refund and after 2 reminders I get an email from their CEO of a refund confirmation - am yet to see the refund though.
Not a word of apology or contriteness for the delay or the horrible experience they put me through.
This proves one thing - great designers and entrepreneurs do not necessarily make good businessmen with outstanding customer service!!