coastalmama
New member
I got a grey/white Otterbox Defender 4s and while the look is everything I wanted, the worksmanship and customer service is not there. My bottom flap does not stay shut which was evident when I took it out of the package. Also the headphone hole does not line up with the hole cutout, it is reversed, so the hole is worthless, you have to lift up the flap entirely to plug in headphones. Pretty crappy build quality for a $50 case! And after calling and talking to customer service they will not outright replace the case, say they will only replace the outside rubber, of which they have none of so I have to wait with my new case taped up until they get replacement pieces to ship me out one. Very disappointing.Wanted to share in case anyone else was debating the Defender 4s. I'm now looking for my next case to go to.