1. leighp's Avatar
    I ordered an Otterbox for the the Verizon iPhone. With it on, when I make phone calls, my screen doesn't darken, so my face is constantly muting, putting the call on speaker, and pressing the keypad. I took it off and it went back to working properly. I ordered it directly from Otterbox and ordered the Verizon version.

    Is there anyway I can fix the problem or do I need to contact Otterbox for a new case/refund?

    02-17-2011 10:48 AM
  2. thunderkeys's Avatar
    Sounds like a proximity sensor issue... does it happen with the case off?

    If it only happens with the case on, contact Otterbox support. Otherwise Apple

    Works fine for me on my Defender/vzw i4.
    02-17-2011 10:52 AM
  3. leighp's Avatar
    Yeah, it works fine with the case off. I took it off before I posted to make sure it wasn't a phone issue. I've tried google to no avail. I'll contact Otterbox. Thanks!
    02-17-2011 10:58 AM