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  1. Thread AuthorThread Author   #1  
    IAmAuthority's Avatar
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    Default AT&T App Issues

    Hi guys, I searched and couldn't find anything relevant. At one point I had the AT&T app for iPhone that allows you to check current usage, pay your bill, etc.

    Fast forward to a few weeks ago...Right before I bought the iPhone 5 my app stopped working. It stated I had the wrong username and password. I have since not been able to log in. Does anyone know how to 1. create a new account, or reset my old account WITHOUT having to contact AT&T?

    I do have the account holder information, I just have hit a dead end in where to go to reset the app. I've already tried deleting it and re-downloading it. No dice.

    Any help is much appreciated!
  2. #2  
    naviwilliams's Avatar
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    Default AT&T App Issues

    I guess you should try to log into your account online and thus if need be reset the password...
  3. Thread AuthorThread Author   #3  
    IAmAuthority's Avatar
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    Default Re: AT&T App Issues

    I have logged in to the AT&T site and wasn't able to find out where to change the app password. The only settings available online were to change online settings.

    I guess it looks like I will have to call AT&T. Not even sure how my app was broke in the first place.
  4. #4  
    naviwilliams's Avatar
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    Default AT&T App Issues

    Before you log in there is a 'forget password' option, no? Use that to in essence force a password reset...
  5. #5  
    Karenkcoulter's Avatar

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    Default AT&T App Issues

    It should be the same password that you use to log into the website. It is for me anyway. So I'd suggest doing a password reset on the AT&T website.
  6. Thread AuthorThread Author   #6  
    IAmAuthority's Avatar
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    Default Re: AT&T App Issues

    For some reason my AT&T User ID was reset to my email. Working through the "Forgot Password" option didn't pan out. I learned this after contacting AT&T Customer Service. Didn't want to call if I didn't have to, but surprisingly I got it handled with minimal frustration.

    Thanks for your suggestions guys.
  7. #7  
    ls108's Avatar
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    Default Re: AT&T App Issues

    Data Wiz is another app that is great and very accurate in regards to data usage and management.
  8. #8  
    Fausty82's Avatar
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    Default Re: AT&T App Issues

    Quote Originally Posted by IAmAuthority View Post
    I have logged in to the AT&T site and wasn't able to find out where to change the app password. The only settings available online were to change online settings.

    I guess it looks like I will have to call AT&T. Not even sure how my app was broke in the first place.
    The same login credentials that you use to login on your computer should work for the app. Mine do - always have.
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina
  9. #9  
    Fausty82's Avatar
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    Default Re: AT&T App Issues

    Quote Originally Posted by Les1008 View Post
    Data Wiz is another app that is great and very accurate in regards to data usage and management.
    But the problem with this app is that you cannot pay your bill through it.
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina

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