At&t new unlock policy?
All the news reports about the new AT&t unlocking policy mention upgrading as a way to become eligible for an unlock...but does that just mean your OLD phone is eligible, or can you unlock the phone you get with the upgrade?
- 04-08-2012, 12:08 AM #2
No one will no until it goes live in a few hours from when I type this, but I believe it only applies to phones not under any current contract.
How does this work if you bought an iPhone via Craigslist or eBay? Who knows. I assume it's eligible.
- 04-08-2012, 01:19 AM #3
- 04-08-2012, 01:22 AM #4
- 04-08-2012, 08:54 AM #6
- 04-08-2012, 08:59 AM #7
- 04-08-2012, 09:47 AM #8
- 04-08-2012, 07:15 PM #9
- 04-08-2012, 08:02 PM #10
- 04-08-2012, 10:52 PM #11
My iPhone 4 is now unlocked and running on T-Mobile, which is nice because I won't have to switch my AT&T sim in and out of my factory unlocked iPhone 4S anymore.
***Note to jailbreakers*** Unlocking requires you to restore in iTunes which will unjailbreak your iPhone. If you have an iPhone 4S and want to remain jailbroken, wait till a jailbreak is available for 5.1 before going ahead with the unlock process.
The unlock process is really easy, and AT&T was really good about putting the unlock request through for me. Anyone reading this, if you have a iPhone that you would like unlocked simply call AT&T customer care and choose the option for technical support. They will ask for your iPhones IMEI number Settings, General, About) and mobile number that the phone was linked to. After that the rep will check your eligibility status ( out of contact with account in good standing, or paid full retail for your iPhone). There is a few minutes of waiting while the rep puts the request through, then you'll receive a email shortly afterwards that looks like this:
I was told the unlock request could take several hours but it didn't. I did a back up and restore in iTunes the minute I got off of the phone and as soon as that was completed I tested it with my T-Mobile sim and it worked!!
Sent from my iPhone 4S using Tapatalk.
Last edited by Irish Rose; 04-09-2012 at 09:22 AM.
- 04-08-2012, 10:58 PM #12
- 04-09-2012, 08:07 AM #13
- 05-02-2012, 02:09 PM #14
- 05-02-2012, 02:44 PM #15
Just Me, D
(Tapatalk - iPhone 4S)
- 05-02-2012, 03:19 PM #16
- 05-02-2012, 04:48 PM #17
- 07-03-2012, 11:34 AM #18
- 07-03-2012, 11:47 AM #19
Sent from my iPhone 4S using Tapatalk.
- 08-28-2012, 08:26 PM #20
AT&T came through for me again. This time they unlocked my AT&T White 4S. Only took 15 minutes from the time I hung up with Customer service till I connected and restored my 4S in iTunes to get the unlocked message. Now I can use my T-Mobile PP sim once in a while too.
Sent from my iPhone 4S using Tapatalk
- 09-13-2012, 07:56 AM #22
Unlocked and still on contract!
I tried to use the AT&T web to submit for an unlock twice this week. Both times I received a message saying, "We cannot complete your request because we found no valid current or former mobile or account number for this request.
If you have questions, review the general eligibility requirements for unlocking an iPhone.
Thank you for your business. For other questions about our wireless service or iPhones, contact AT&T Customer Care at (800) 331-0500."
So I simply called that number and told the CSR the message I encountered. She asked me to read the IMEI number associated with the iPhone and told me to make sure I have my phone backed up before restoring with iTunes. It was really that simple. I got the "Congratulations, your phone is unlocked message."
Try it for yourselves.
- 09-14-2012, 09:11 AM #23
- 09-18-2012, 09:59 PM #24
- 09-21-2012, 12:29 AM #25
It's carrier unlocked, which does not get reversed. I just got my 4 unlocked. Will restore to complete it in a few hours, after the 5 arrives.
Request number: 115902
Thank you for contacting AT&T Customer Care about unlocking your iPhone.
We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
Please allow 24 hours upon receipt of this notification to complete the unlock.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure a SIM card is inserted into your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
5. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198
For questions regarding AT&T's wireless service and iPhone, please visit the Phone/Device Learning Center.
We thank you for your continued business.
AT&T Customer Care Team
DO NOT REPLY TO THIS MESSAGE
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Last edited by johndhynes; 09-21-2012 at 12:41 AM.