My husband has some short term memory loss and has difficulty using his Samsung Intercept, which was an upgrade from a flip phone. He is having some success with the iPad, and it's a real confidence builder. We're going to pay Sprint to bail out early and get him a Verizon account. If we stay with Sprint, our only option is to pay retail for the phone or wait 18 months for an upgrade. anyway, I have high hopes that the voice activation features will give him lots of opportunity to be successful. The video clips make it look very encouraging.