Search results

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    Safari Issue

    I have a Mac running Somoma and running Safari 17.2. I have an issue with Safari. Typically, I have two tabs open and will open a new tab to search something up. When I open a NEW tab and go to a site, the tab will open then immediately close and I wait... for a minute then the tab will open...
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    Screen Time and Contacts

    My daughter has a Phone 8 running 14.4. This phone has Screen Time (ST) enabled and restrictions are on. I have two issues relating to Screen Time and contacts. 1. On her phone she is able to ADD a new contact without prompting for the ST passcode. 2. On my Mac running Big Sur, under...
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    iPhoto Library

    I have a user who has a MacBook Air running Catalina. This user has iPhoto library and Photo library both taking up space. iPhoto- 30gb Photo- 20gb When I look at the Info of iPhoto library it says "Migrated Photo Library" and it is located in Pictures. Obviously, Photos Library is located...
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    iPad Wifi Issue

    I have an iPad Pro running 14.1. I have a Synology 2600 router running 8081-1. I am frequently having Wifi issues on this device. If I look something up on FB or Google something the page doesn't load or news feeds doesn't refresh. The App Store will not work either. Previously, I had...
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    ATV Black Screen

    I have an MBA running Mojave. I have an ATV 4g and when I try to use Airplay to stream something the ATV will go black but nothing appears on the screen. The MBA will make the screen adjustment but not the ATV. Both the MBA and ATV are on the same network. The Airplay icon will turn blue...
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    Keychain Issue

    I have a MBA running Sierra. This is a teachers laptop and I am signed in under her account. Frequently, the "Accountsd Wants to Use the Login Keychain" message will appear and after I enter the password to the account it will disappear. It doesn't always appear but something prompts it to...
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    Notes Missing

    Recently, I upgraded iOS to 13.x and notice some of my Notes were missing. I didn't have a folder but I had an entry called List. Inside List I had some random things saved under this category. I have an iPad Pro running iPadOS and it is not there either. I turned off/on the phone. I checked...
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    Screen Time

    I have an iPhone 8 running iOS 13.1 and I wanted to add Screen Time to my home screen as a shortcut. I am not sure if it is possible. Since I am often checking my daughters time it would be helpful to have the Screen Time on my home screen. Again, I am not sure if I can add Screen Time on...
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    ARD 3.9

    I am using an iMac running High Sierra and ARD 3.9. I am using ARD to collect iMac information like serial number and related stuff. Also, I have created groups with specific names and put specific computers in each group. I use ARD for inventory purposes and related information. It has taken a...
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    Ring Doorbell Notifications

    I have an iPhone 8 running 12.3. I am using a Ring Doorbell 2. I am not getting any notifications on my phone and other iOS devices including two Mac desktops. Everything was working fine before. After I charged the battery and I discovered I was not getting any notifications. Obviously I went...
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    iPad Pro Case

    I have an iPad Pro 9.7 model and I am looking for a case to protect the screen and body. I know of the "folio" type of cases but I am not interested in those type of cases. I am looking for a regular case similar to an Otterbox to protect it.
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    Invalid Node Structure

    I have an iMac running Snow Leopard and a SSD drive. After I turned on the computer, the Apple logo appears and a status bar appears then the screen turns black and shuts off. I am not able to boot into Safe mode either. After booting into Network mode, I did run repair disk and it returns...
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    Serial Number

    I have an old Mac Mini server and I have lost the original serial number. Not realizing the serial number was missing and not in the box, I went ahead and erased the drive and attempted to reinstall OS X Snow Leopard server. I have the original install DVDs but no serial number. During the...
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    iPhone Wifi

    I wanted to ask this question even though I may know the answer. On an iPhone running iOS 11 or higher, can a user prevent Wifi from being turned off? Nowadays, teenagers know how to circumvent the router and turn off Wifi to use LTE to access various sites. I know there are circumstances or...
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    Domain/IP Issue

    I am not sure if this is the appropriate category. On my router, I am seeing a lot of activity from this one domain. The router is blocking this domain and categorized it as "malware" for security reasons. Is this domain a legit Apple domain? If so, what service is it associated with...
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    Screen Recording

    I am looking for software that I can use on an iMac and Macbook Air to screen record. I would using Sierra or better on these computers. I would like to record the whole screen including mouse clicks and related stuff. I would like to save it to the computer and upload to Youtube or other sites.
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    Block Callers

    I have a iPhone 8 running iOS 12 on Verizon. I seem to get a lot of unwanted calls mostly scam or telemarketing calls. Yes, I am aware of Apps specifically made for this but usually its on a trial basis. Verizon only blocks 6 numbers for a short period of time. Does the iOS "block this...
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    iPad Location Service

    I have a lot of iPad Minis with their own device name and using the same Apple ID. The iPad is running 12.1.4. When I go to Location Services- Share My Location From, I want to select the current device but I don't see it listed as an option. I see all others devices but not the current...
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    Sleep Mode

    I have a Mac Mini running High Sierra and it is used as a "headless" server. I have a dummy hdmi adapter on it. Typically, it is up 24/7 and I don't turn it off. I notice when this computer goes it sleep I can't wake it up to remotely access it. Even when I am at home, I have to press the power...
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    iPad Locked

    I have both an iPod Touch 6g and iPad Air both of them are locked to a specific ID. Unfortunately, the person that was using these devices are gone and longer with the organization. Each time I try to factory restore the devices it doesn't completely wipe the device and it comes back looking...