1. Elie Knaizeh's Avatar
    Hey, guys! Hoping someone here can help me. I'm the proud new owner of a retina Macbook (early 2015) and I absolutely love it. I'd like to say that it's been problem free, but I can't- Handoff just isn't working!

    I logged into iCloud using the same Apple ID on my iPhone (iPhone 6S, iOS 9.3.3) and when I log into Messages on my Mac, I keep seeing in the left panel under "Preferences" that my account is inactive. Whenever I try to send a message to someone, the name comes up red and I am prompted to sign it- except when I hit the sign in button, I am actually still signed in and the account is enabled! I take a look at iMessage settings on my iPhone and noticed that there is no option for Text Message Forwarding, so it wasn't possible to enable that feature.

    I called up Apple Support and they also found it strange that it wasn't working, what they found stranger was that "I had all of the ingredients but it just isn't working"- meaning, I am logged in with the same ID, my number comes up in Message preferences on my Mac, I am signed in with my Apple ID to use iMessage on my iPhone...it's weird. The next day I noticed that some aspects of Handoff were working.

    Whenever I opened Safari on my iPhone, it would appear in the Dock on my Mac and vice versa. Same goes for Mail. I also noticed under "phone settings" on my iPhone, that I had the option to answer calls on my iCloud devices, which listed my Macbook. I thought, "great! an improvement!" Later on, I prompted to enter a PIN code by my Mac on my iPhone, and voila! Text message forwarding was there, I entered the code, and then prayed. Back to square-one, Messages on my Mac refused to work. I kept getting the same problem as above. I should note that Safari, Mail and Phone were still working through Handoff.

    Today, I noticed nothing was working- no Mail, no Phone and no Safari through Handoff. The option to answer calls on other iCloud devices also disappeared.

    When I contacted Apple, I was put with a Senior Adviser...but I haven't heard back yet. He was also stumped by this (but quite helpful). The impression I am getting from Apple is that it's a device-level problem. I am not so convinced, I am thinking it was to do with my account on Apple's end (perhaps server/service level?). To my knowledge, Apple Support and the Specialist haven't looked into that.

    Here's what I tried:
    Turning iMessage/Facetime on my iPhone on and off.
    Signing out my Apple ID for iMessage and Facetime and then signing back in.
    Signing out and signing back in on Messages and Facetime on my mac.
    Signing in and out of iCloud on my iPhone and Mac.
    Restarting both devices while disconnected from the internet.
    Tried signing in using App password. (didn't work)
    Turned off two-step verification.
    Signing in on all of my Apple ID account using only my iCloud domain email.
    Restored iPhone as new.
    Internet recovery on Macbook.
    Checked that my iPhone sets timezone automatically.
    Ensured that iMessage/Facetime region and iPhone/Mac region were the same (United States)
    I should note that the region of my Apple ID is set to Barbados (where I'm from) so that I can use my local credit card for App/iTunes Store purchases- but I don't see how or even why that would affect Handoff
    At the request of the Senior Adviser, I called my wireless provider (Flow Barbados) to figure out if they support Text Message Forwarding (they had not idea what I was talking about, at first they said no figuring it was like call forwarding and then when I explained to them, they said they weren't sure and to get in touch with Apple again).
    Honestly, this has been plaguing me for a few days now and I am truly at a loss as to what I should do.

    Any ideas or suggestions? Anything would be appreciated.
    07-23-2016 10:16 PM
  2. Just_Me_D's Avatar
    Make sure that the Send & Recieve option is the same on all devices.
    07-25-2016 08:27 PM
  3. Rob Phillips's Avatar
    You've honestly done everything that I would recommend and more. I really can't even begin to recommend anything you haven't already done. Sorry!
    07-25-2016 09:35 PM
  4. comiken205's Avatar
    Correct me if I am wrong, but text messages won't forward or get sent to your Mac. Only iMessages as they work via the internet/data. Text messages only work via your line. I have an iPad Mini and only iMessages show up, no text messages.
    07-26-2016 04:38 AM
  5. Rob Phillips's Avatar
    Correct me if I am wrong, but text messages won't forward or get sent to your Mac. Only iMessages as they work via the internet/data. Text messages only work via your line. I have an iPad Mini and only iMessages show up, no text messages.
    If you have text message forwarding set up on your iPhone in Settings > Messages > Text Message Forwarding, you can send and receive SMS messages from your other compatible devices. This includes a 2015 Mac and an iPad Mini.
    07-26-2016 05:59 AM
  6. comiken205's Avatar
    Ok perfect. Let me try it! Did know.
    Rob Phillips likes this.
    07-26-2016 06:24 AM
  7. Rob Phillips's Avatar
    Ok perfect. Let me try it! Did know.
    Did it work?
    07-27-2016 10:58 AM
  8. Elie Knaizeh's Avatar
    Thanks for the suggestion guys! I ended speaking with AppleCare twice- the first time I was out with a a tier two advisor who didn't get back to me (I think I was told he was off), anyway, I called again and was put onto another Tier 2 agent who was great! After performing some diagnostics and tests, it turned out my Mac just wasn't registered with iMessage on the server side, everything else was working fine and was registered. The adviser explained that I shouldn't have been able to sign in and in that case, I would have received a prompt with a code and asked to contact Apple with that code for activation- that never happened for me. He ended up forwarding the logs and diagnostics to an engineer and told me in 1-4 days, things should be working fine. The very next day, Messages was working fine! I thought there was something wrong with my iPhone since I wasn't seeing the forwarding option under messages (that's the impression the first adviser gave me), but the second guy explained that I wouldn't see it since my Mac isn't registering with the server.

    Anyway, problem solved! Thanks for the input.
    07-27-2016 08:38 PM
  9. comiken205's Avatar
    Did it work?
    Yes sir it worked like a charm! Thank you again.
    Rob Phillips likes this.
    07-28-2016 12:34 AM
  10. Rob Phillips's Avatar
    Yes sir it worked like a charm! Thank you again.
    Perfect! You're welcome.
    07-28-2016 05:20 AM

Similar Threads

  1. Why is my GPS signal not working?
    By iMore Question in forum Pokemon Go
    Replies: 5
    Last Post: 08-01-2016, 07:30 PM
  2. Replies: 1
    Last Post: 07-23-2016, 08:50 PM
  3. Why do I not have "Show All Videos" in my Settings and Videos?
    By iMore Question in forum Ask a Question
    Replies: 2
    Last Post: 07-23-2016, 07:38 PM
  4. Replies: 1
    Last Post: 07-23-2016, 07:25 PM
  5. Replies: 1
    Last Post: 07-23-2016, 04:50 PM
LINK TO POST COPIED TO CLIPBOARD