Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 9 of 9
  1. Thread AuthorThread Author   #1  
    snakester9's Avatar
    iMore Newbie

    Posts
    35 Posts
    Global Posts
    123 Global Posts

    Default What the hell is a PUK code?

    Having really bad luck with refurbished iPads...

    First one I get has crap under the screen, so I bring it back to the apple store. I get amazing support from them, guy comes out with a brand new refurbished one, shines a flashlight at it to let me see that there's no dust under the screen, puts the sim over and sends me on my way. Note, that I had turned off 3G right when I activated it, as I only turn it on when I need it, because I get awful signal at my house and it destroys the battery.

    Turn on 3G on this one today, and it comes up and asks me for a SIM PIN. Ok, I figure, it's probably my debit card pin or something. Try 3 different numbers, and nothing works. Now the damn thing says SIM locked in the corner instead of AT&T and is asking for a PUK code with only 10 attempts...

    Does anyone have any idea what I'm supposed to do here? I'd rather not have to go back to the apple store, because although they've always been good to me, it's also a hell of a drive. Id like for this thing to just work, and it's really annoying because I was planning on using the 3G on it tomorrow, but now I guess not. Help?
  2. #2  
    Peligro911's Avatar
    iMore Genius

    Posts
    4,899 Posts
    Global Posts
    4,949 Global Posts
    iOS Version
    6 and 5

    Default

    Quote Originally Posted by snakester View Post
    Having really bad luck with refurbished iPads...

    First one I get has crap under the screen, so I bring it back to the apple store. I get amazing support from them, guy comes out with a brand new refurbished one, shines a flashlight at it to let me see that there's no dust under the screen, puts the sim over and sends me on my way. Note, that I had turned off 3G right when I activated it, as I only turn it on when I need it, because I get awful signal at my house and it destroys the battery.

    Turn on 3G on this one today, and it comes up and asks me for a SIM PIN. Ok, I figure, it's probably my debit card pin or something. Try 3 different numbers, and nothing works. Now the damn thing says SIM locked in the corner instead of AT&T and is asking for a PUK code with only 10 attempts...

    Does anyone have any idea what I'm supposed to do here? I'd rather not have to go back to the apple store, because although they've always been good to me, it's also a hell of a drive. Id like for this thing to just work, and it's really annoying because I was planning on using the 3G on it tomorrow, but now I guess not. Help?
    Sounds like a lock code on the sim the puk is a code I think att has if u enter that wrong it disables the sim and u have to get a new one
  3. Thread AuthorThread Author   #3  
    snakester9's Avatar
    iMore Newbie

    Posts
    35 Posts
    Global Posts
    123 Global Posts

    Default

    Quote Originally Posted by Peligro911 View Post
    Sounds like a lock code on the sim the puk is a code I think att has if u enter that wrong it disables the sim and u have to get a new one
    Ok I suppose I'll try giving AT&T a call tomorrow. Not looking forward to it as I know some people that have their iPhones through AT&T (mines through vzw) and they say the tech support is clueless.
  4. #4  
    Fausty82's Avatar
    iMore Genius

    Posts
    8,597 Posts
    iOS Version
    iOS 7.1 b5

    Default

    Quote Originally Posted by snakester View Post
    Ok I suppose I'll try giving AT&T a call tomorrow. Not looking forward to it as I know some people that have their iPhones through AT&T (mines through vzw) and they say the tech support is clueless.
    This is strange... if you're with VZW, you should not have a SIM, and thus, no PUK SIM code should be necessary.
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina
  5. Thread AuthorThread Author   #5  
    snakester9's Avatar
    iMore Newbie

    Posts
    35 Posts
    Global Posts
    123 Global Posts

    Default

    Quote Originally Posted by HankAZ View Post
    This is strange... if you're with VZW, you should not have a SIM, and thus, no PUK SIM code should be necessary.
    Sorry, didn't mean to confuse. I bought a refurbished 1st gen iPad with AT&T. My iPhone is through verizon.
  6. #6  
    Fausty82's Avatar
    iMore Genius

    Posts
    8,597 Posts
    iOS Version
    iOS 7.1 b5

    Default

    Quote Originally Posted by snakester View Post
    Sorry, didn't mean to confuse. I bought a refurbished 1st gen iPad with AT&T. My iPhone is through verizon.
    Ok... that makes sense... if it's got an AT&T SIM, then you need to contact AT&T. Sorry if I confused you...
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina
  7. #7  
    iV1SHAL's Avatar
    iPhone Intermediate

    Posts
    214 Posts
    iOS Version
    5.1.1

    Default

    Puk code is set by network as a secondary security against forged pin codes. You should have the puk with your sim card packaging otherwise contact network provider to unlock the sim.

    Don't try puk code if you don't know it. After three times u get it wrong will void the sim and no way to get it back.
  8. Thread AuthorThread Author   #8  
    snakester9's Avatar
    iMore Newbie

    Posts
    35 Posts
    Global Posts
    123 Global Posts

    Default

    Called AT&T and they gave it to me today. I didn't have the original sim card shipper, the iPad came with the card installed.
  9. #9  
    Fausty82's Avatar
    iMore Genius

    Posts
    8,597 Posts
    iOS Version
    iOS 7.1 b5

    Default

    Quote Originally Posted by snakester View Post
    Called AT&T and they gave it to me today. I didn't have the original sim card shipper, the iPad came with the card installed.
    Love a happy ending!
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina

Posting Permissions