- iMore Beginner
- 56 Posts
iPad buying experience, ugh
Just got back from picking up an iPad I had reserved at an Apple Store. The experience felt uncomfortably like buying a car at a sleazy dealership. They wouldn't let me just buy the item and leave, instead I was assigned to a 'specialist' who tried to hard sell me Mobile Me, AppleCare, cases, accessories for about 10 minutes. I lost count of the number of times I had to say 'no thanks.' He kept the iPad safely away from my hands the whole time. After 10 minutes I was given the privilege, ... the honor really, of parting with my money for the iPad. Washed my hands when I got home to get rid of the dirty feeling. Now I just need to keep it hidden till mother's day.
- 04-28-2010, 12:23 PM #2
Last edited by iBri; 04-28-2010 at 12:25 PM.
- 04-28-2010, 12:36 PM #3
I know EXACTLY how you feel!
The Mrs. and I went to Best Buy about a week ago to get an iPad 16GB. The APPLE specialist (not the Best Buy, but APPLE), said, and I quote, "You don't need 16GB, you need 32GB". No matter how I pressed that we wanted 16GB (I work in I.T. and I have a clue, seriously) he wouldn't let it go.
Needless to say the Mrs. and I walked out, without an iPad, and the Apple specialist calling behind us, "Let me explain, it's only $100 more..."
Anyway, I've ordered it online, with Apple Care Protection, and a case. Should be here 8th May...
- 04-28-2010, 01:00 PM #4
- 04-28-2010, 01:08 PM #5iPhone Beginner
- 80 Posts
I feel your pain.
I was so upset over my experience, which is quite a bit different than yours and involves getting the run around from every Apple staff member I spoke to, I finally ordered an iPad online that will be delivered on May 7th. This pissed me off even more. I've been trying to preorder one since the WiFi release and now because I got told the wrong information from Apple staff, I have to wait another week for mine. When they sent me a customer satisfaction survey via email, I wrote them a scathing response.
They actually called me a day later to apologize and find out what happened. Boy did they get an earful from me about everything from releasing the WiFi and 3G a month apart to torture the 3G folks..all the way to the Apple staff actually telling me the WRONG information at three different stores, therefore forcing me to wait yet another week for my 3G when I could of had it on April 30th.
Even my bank is ticked off at them. I have a very small, customer oriented bank and got a call from a managment person there asking me why Apple was doing all these strange things with my account. Evidently, when I paid for the pre-order, they didn't take the money directly, but put some kind of strange hold on it. To top matters off, every day since I reserved it, they have taken out $1.00 to $2.00 charges, which is what got the bank's attention. Do you have your iPad in your hands and if not why would a legit company who sold me an iPad be putzing with my account like this they asked? Either the money is there or it is not there when they go to ship...none of this 1.00 charge stuff makes any sense.
I am chalking up all the craziness to launch chaos. It is pretty frustrating, though. For a company that is known for smoothing everything over and making computers people friendly, their customer service is really quite the disaster.
Last edited by VLennert; 04-28-2010 at 01:10 PM.
- 04-29-2010, 03:59 PM #6
- iMore Beginner
- 56 Posts
Argh, after all that I think I got a lemon. When I plug it in, its not recognized as a USB device. I've fully charged the iPad via 10w power adapter. Uninstalled and reinstalled all Apple components (Mobile device driver, iTunes, Quicktime). Using latest iTunes 18.104.22.168. Tried it on 3 computers (WinXP SP2, WinXP SP3 and Windows 7 Ultimate). 8 different USB ports in all. Some of these PCs had a fresh clean install of iTunes (no previous installation). Nothing! Don't even hear the familiar beep-beep when a USB device is plugged in. I was on the phone for 2hrs with Apple tech support. We've tried everything from disabling firewalls, setting up new user profiles, multiple reboots, iTunes diagnostics, windows sysinfo snapshots.
I did however discover my own workaround - plug it in, then wake iPad from sleep. Keeping clicking around on the screen to keep it awake. After about 30secs-1min I'll hear the USB beep and the device will be detected. iTunes can then see it. Its a hack though. And every minute or so I hear the USB beep as it disconnects and reconnects. Going back to the store... <sigh>.