1. Julie Waters's Avatar
    My MBP 2011 will not start up properly. I updated the software, as was suggested, and ever since then when I turn it on I get a gray screen with the circle and line through it then it goes to my utilities screen and says something about my hard drive not being mounted. I've followed the diagnostic suggestions that I felt comfortable doing, since I'm not very computer savvy, and no luck. Can anyone help please?!
    11-21-2016 08:05 PM
  2. OZsMac's Avatar
    Rather sounds like your HDD might be failed/failing. If you can manage to complete the tasks here, https://support.apple.com/en-au/HT201257, this will run a hardware test and show you what the issue might be.

    I'm afraid that a trip to your Genius Bar or other PC repair shop might be in your future. The one bit of good news, the HDD is replaceable in the 2011 MacBook Pro, so a repair might not be that expensive (if you are planning to keep the machine for a few more years, make sure you put an SSD in it).

    Good luck and let us know how you get on.
    bcandiolo likes this.
    11-21-2016 09:44 PM
  3. hero11's Avatar
    Sounds like a hardware issue.

    Try this link:
    http://support.apple.com/kb/ts2570

    Hope you can fix it, gl!
    angusmatheson likes this.
    11-23-2016 10:35 AM
  4. psamo's Avatar
    My MBP 2011 will not start up properly. I updated the software, as was suggested, and ever since then when I turn it on I get a gray screen with the circle and line through it then it goes to my utilities screen and says something about my hard drive not being mounted. I've followed the diagnostic suggestions that I felt comfortable doing, since I'm not very computer savvy, and no luck. Can anyone help please?!
    But it worked before the update right !.. I think it's not hardware failure.It may be a software crash.May be a format can help you.
    11-24-2016 03:42 AM
  5. Julie Waters's Avatar
    Yes! It was working fine until I did the update. I'm going to set up an appointment with the Genius Bar. Thank you!
    11-25-2016 11:19 AM
  6. Julie Waters's Avatar
    Thank you.
    11-25-2016 11:19 AM

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