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  1. Thread AuthorThread Author   #1  
    XiphusX's Avatar
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    Default Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Hello. So I was running a jailbroken 4s with evasion 6.1 I think (the very first one for ios6). I dont think i updated to a higher version. The only updates made after the initial jailbreak were only within Cydia. I never attempted to "unlock" the phone. I mainly used it for cosmetic reasons and a few tweaks here and there. I

    So after about a month or so with it being jailbroken, I decide that im not that much of a power user to keep it jailbroken and decide I want to go back to normal. I used this "tutorial" to restore: How to remove Evasi0n Jailbreak from your iPhone or iPad or iPod Touch?

    Everything went well. I upgraded to the latest iOS within iTunes (I was using the latest version 11.0.2.26) . BUT...

    Once the restore was complete, I am unable to activate the phone. It does not work on wifi or cellular connection.

    Ive done a fair share of research for this and have not seen a definite solution. Ive read on the apple forums that since the device was jailbroken, it cannot be activated and is "beyond repair". I know its against the rules to discuss jailbreaking on that forum, but i dont see how the device is beyond repair when it starts up perfectly fine.

    To be clear, I want to get passed this step and back to a normal phone. I DO NOT want to unlock or jailbreak.

    The only details I can tell you about the phone is that it is a 4s that has only been on Verizon, and is a little bit over a year old. As far as a SIM card goes, its whatever came with the phone. It has never been messed with. It was bought directly from apple.com

    As of now, I havent called my carrier (Verizon). I have done a DFU restore twice, and tried activating on a different computer. I have also searched my "hosts" file to see if gs.apple.com was blocked, and there was nothing in there for that.

    Thanks for any help.
  2. #2  
    rdiddy_25's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Does iTunes recognize ur phone when it's connected?
  3. #3  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Don't worry about a SIM. Verizon doesn't use them.

    Don't worry about locked status, the Verizon phone comes unlocked.

    Building on what rdiddy asks, how far does the activation process get in iTunes, assuming iTunes does recognize your phone?

    If it continues to give you a hard time, you can take it in to either the Apple Store or a Verizon store. Just tell them you were trying to update to 6.1.3 and it won't activate. They may ask if you're jailbroken, simply say no. If Apple is unable to get it to activate, they're likely to replace it, even if the warranty is expired they often help.
  4. Thread AuthorThread Author   #4  
    XiphusX's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by natasftw View Post
    Don't worry about a SIM. Verizon doesn't use them.

    Don't worry about locked status, the Verizon phone comes unlocked.

    Building on what rdiddy asks, how far does the activation process get in iTunes, assuming iTunes does recognize your phone?

    If it continues to give you a hard time, you can take it in to either the Apple Store or a Verizon store. Just tell them you were trying to update to 6.1.3 and it won't activate. They may ask if you're jailbroken, simply say no. If Apple is unable to get it to activate, they're likely to replace it, even if the warranty is expired they often help.
    When I power on my phone, iTunes will start, and it will recognize an iphone device, but then immediately goes to: "Your request couldn't be processed. We're sorry, but there was an error processing your request. Please try again later.

    And from there, I can either click "done" at the top right corner, or hit the "eject" icon at the very left corner. Thanks for all the help so far.
  5. #5  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    What displays on the phone itself? Is it the typical "Welcome to iOS" grey screen or is it the screen asking you to plug into iTunes?

    Honestly, if either of those are giving issues, I'd consider going to talk to an Apple Store. Tell them you started experiencing this problem after updating to iOS 6.1.3 and hadn't had issues updating in the past. If they are unable to activate it, they're likely to replace the phone. Worst case, you'll get a bit more information.
  6. Thread AuthorThread Author   #6  
    XiphusX's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by natasftw View Post
    What displays on the phone itself? Is it the typical "Welcome to iOS" grey screen or is it the screen asking you to plug into iTunes?

    Honestly, if either of those are giving issues, I'd consider going to talk to an Apple Store. Tell them you started experiencing this problem after updating to iOS 6.1.3 and hadn't had issues updating in the past. If they are unable to activate it, they're likely to replace the phone. Worst case, you'll get a bit more information.
    My phone displays the grey welcome screen then I slide to unlock, set up language, region, wifi, then go to activate and thats where it all stops.

    Im going to try loading some old firmware on it with redsn0w and see if that works. If not, probly take it to a store then. Thanks for helping me out.
  7. #7  
    Laelipoo's Avatar

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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by XiphusX View Post
    My phone displays the grey welcome screen then I slide to unlock, set up language, region, wifi, then go to activate and thats where it all stops.

    Im going to try loading some old firmware on it with redsn0w and see if that works. If not, probly take it to a store then. Thanks for helping me out.
    You cannot downgrade a 4S with redsn0w or anything else. You may just want to take it in now.
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  8. Thread AuthorThread Author   #8  
    XiphusX's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by Laelipoo View Post
    You cannot downgrade a 4S with redsn0w or anything else. You may just want to take it in now.
    Yeah, found that out after doing some research, lol. Thanks guys.
  9. #9  
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    "Your request couldn't be processed. We're sorry, but there was an error processing your request. Please try again later.
    always happens while the phone waits for a correct sim to be inserted.
    might need to be telstra, optus or who ever the phone is locked to.
    got this every time i restored my phones and then realized that i didnt have sim in.
    hope this helps.
    nothing to do with the jailbreak as itunes puts it own firmware back on.
    cheers
    Soleous
  10. #10  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by Soleous75 View Post
    "Your request couldn't be processed. We're sorry, but there was an error processing your request. Please try again later.
    always happens while the phone waits for a correct sim to be inserted.
    might need to be telstra, optus or who ever the phone is locked to.
    got this every time i restored my phones and then realized that i didnt have sim in.
    hope this helps.
    nothing to do with the jailbreak as itunes puts it own firmware back on.
    cheers
    Soleous
    He's on Verizon. He doesn't have a SIM.
  11. #11  
    kch50428's Avatar

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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by natasftw View Post
    He's on Verizon. He doesn't have a SIM.
    The Verizon 4S does have a SIM... but it is not used on Verizon's network. It is only used for connecting to networks of GSM providers outside the USA.
    Keith - iMore Moderator - The Mobile Nations/iMore Forum Rules
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  12. Thread AuthorThread Author   #12  
    XiphusX's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Thanks for all the help guys. Im going to take it to Verizon first, and if they cant do anything, drive 40 minutes to my closest Apple store

    This issue is all over the Apple forums, im surprised there isn't a definitive solution or experience. Atleast I havent heard one yet.
  13. #13  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by kch50428 View Post
    The Verizon 4S does have a SIM... but it is not used on Verizon's network. It is only used for connecting to networks of GSM providers outside the USA.
    In context, this is useless information. The post I replied to mentioned the need to plug the SIM back in to activate his phone. As Verizon uses CDMA versus GSM, the activation doesn't care about the SIM.

    Whether or not he has a slot for a SIM card or not, he does not have a SIM card.

    The troubleshooting step isn't productive. Neither is worrying about his phone having a slot for an unused SIM card :P
  14. #14  
    kch50428's Avatar

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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by natasftw View Post
    The troubleshooting step isn't productive. Neither is worrying about his phone having a slot for an unused SIM card :P
    Here's what the OP said about the SIM:
    As far as a SIM card goes, its whatever came with the phone. It has never been messed with. It was bought directly from apple.com
    -- You're the one saying "he does not have a SIM card" when there's evidence contrary.

    While you may see no value of what I posted... what I posted is factual and correct - and may help someone else reading the thread in the future.
    Keith - iMore Moderator - The Mobile Nations/iMore Forum Rules
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  15. #15  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by kch50428 View Post
    The only details I can tell you about the phone is that it is a 4s that has only been on Verizon, and is a little bit over a year old. As far as a SIM card goes, its whatever came with the phone. It has never been messed with. It was bought directly from apple.com
    He's on Verizon. It's never been messed with, meaning he's never opened it up to look. It came with "whatever came with the phone." There's zero evidence contrary to my statement. The Verizon phone doesn't ship with the SIM card. The claim that it's never been messed with and only has what the phone came with is evidence that there is not a SIM card.

    What you posted is factual and correct... and out of context. It may help someone working with a non-Verizon phone. It'll add an excess, and confusing, step to someone using Verizon because it's a troubleshooting step that user would be unable to accomplish.
  16. #16  
    kch50428's Avatar

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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    The Verizon phone doesn't ship with the SIM card.
    False. It comes with a pre-installed Verizon SIM that can be activated to use on Verizon roaming partner Vodafone outside the US.

    http://www.verizonwireless.com/b2c/s...edPhoneId=5773

    Customers must activate pre–installed SIM Card and a Global Service plan or feature to enable roaming outside of the U.S. in GSM and UMTS Network.
    Last edited by kch50428; 04-21-2013 at 01:40 PM. Reason: revise
    Keith - iMore Moderator - The Mobile Nations/iMore Forum Rules
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  17. Thread AuthorThread Author   #17  
    XiphusX's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Interesting find today...

    I downloaded redsn0w, and went into: extras->Identify.

    And its saying this for carrier stuff:

    CarrierBundleInfo: BuildMachineOSBuild = 11D51
    CarrierBundleInfo: CFBundleDevelopmentRegion = English
    CarrierBundleInfo: CFBundleExecutable = Sprint_OTA_US
    CarrierBundleInfo: CFBundleIdentifier = com.apple.Sprint_OTA_US
    CarrierBundleInfo: CFBundleInfoDictionaryVersion = 6.0
    CarrierBundleInfo: CFBundleName = Sprint_OTA_US
    CarrierBundleInfo: CFBundlePackageType = BNDL

    Im definitely not on Sprint. Im thinking when I bought my phone new, it was perhaps a phone sent back from someone on sprint, and when restored, it can't unlock because im on Verizon or something? What do you guys think?
  18. #18  
    kch50428's Avatar

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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Try downloading an ipsw file and use iTunes to restore - but select the downloaded ipsw rather than let it download... download from Download iOS IPSW Firmware Files
    Keith - iMore Moderator - The Mobile Nations/iMore Forum Rules
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  19. #19  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by kch50428 View Post
    False. It comes with a pre-installed Verizon SIM that can be activated to use on Verizon roaming partner Vodafone outside the US.

    Set Your Location
    /sigh

    Did he open it?

    No?

    Sweet. It's not the problem.
  20. #20  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by XiphusX View Post
    Interesting find today...

    I downloaded redsn0w, and went into: extras->Identify.

    And its saying this for carrier stuff:

    CarrierBundleInfo: BuildMachineOSBuild = 11D51
    CarrierBundleInfo: CFBundleDevelopmentRegion = English
    CarrierBundleInfo: CFBundleExecutable = Sprint_OTA_US
    CarrierBundleInfo: CFBundleIdentifier = com.apple.Sprint_OTA_US
    CarrierBundleInfo: CFBundleInfoDictionaryVersion = 6.0
    CarrierBundleInfo: CFBundleName = Sprint_OTA_US
    CarrierBundleInfo: CFBundlePackageType = BNDL

    Im definitely not on Sprint. Im thinking when I bought my phone new, it was perhaps a phone sent back from someone on sprint, and when restored, it can't unlock because im on Verizon or something? What do you guys think?
    That's strange. The IPSW for all 4s phones should be the same. If it was locked, it never should have connected in the first place. Although, "locking" is a bit different with CDMA carriers than it is with the GSM carriers.

    Do you know anyone with the 4s currently on Verizon's network? In addition to trying to download the IPSW manually like Keith suggested, you might pull up the carrier data for your friend's 4s on Verizon. If it's reading the same, it shouldn't be an issue. If it's different, there's probably a bug in the update system if you're finding this issue widespread.
  21. Thread AuthorThread Author   #21  
    XiphusX's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by natasftw View Post
    That's strange. The IPSW for all 4s phones should be the same. If it was locked, it never should have connected in the first place. Although, "locking" is a bit different with CDMA carriers than it is with the GSM carriers.

    Do you know anyone with the 4s currently on Verizon's network? In addition to trying to download the IPSW manually like Keith suggested, you might pull up the carrier data for your friend's 4s on Verizon. If it's reading the same, it shouldn't be an issue. If it's different, there's probably a bug in the update system if you're finding this issue widespread.
    Unfortunately, I dont have any friends available at this time to do that .

    Another thing I noticed in redsn0w is that it is not displaying a phone number in the list of information. I read earlier about how turning on/off an unactivated phone could possibly wipe out the SIM data or something. Im taking the phone to Verizon today, and im hoping they can fix it so I can spare the 40 minute drive to my nearest apple store.

    For the record, I just popped my SIM slot open, and there WAS a Verizon SIM card.
  22. #22  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by XiphusX View Post
    Unfortunately, I dont have any friends available at this time to do that .

    Another thing I noticed in redsn0w is that it is not displaying a phone number in the list of information. I read earlier about how turning on/off an unactivated phone could possibly wipe out the SIM data or something. Im taking the phone to Verizon today, and im hoping they can fix it so I can spare the 40 minute drive to my nearest apple store.

    For the record, I just popped my SIM slot open, and there WAS a Verizon SIM card.
    There was a SIM card that Keith already talked about being used if you activate it for global GSM partners. There's additional charges you can pay to get a global cell contract vs paying for global roaming. You'd need to activate that SIM, include the extra fee, and be in range of the partner towers for it to do anything of consequence. While using the Verizon network, you'll use CDMA to activate your phone. It's an irrelevant step. It would be relevant if all of the following were true:
    1) You'd activated the SIM.
    2) You were out of country.
    3) You couldn't get service via global roaming.

    Otherwise, Verizon wouldn't be using the SIM to activate. That's why I was TRYING to get Keith to drop the issue. It's nothing more than a confusing point.

    The 4s users I know are either on AT&T or Sprint. I'm not much help in finding a phone to pull the data and compare =(

    I don't believe the phone number is an issue, in itself. When my phone is activating, it shows it not having a number. During the activation process, it corrects that to include a number. Until activated, it wouldn't make sense for it to have a number associated. If it did, you could never transfer the phone to different numbers. That'd be a whole new beast of a lock =(

    If Verizon can't help, Apple has online support. Choose the option that you "believe you should be granted an exception to the 90 day AppleCare due to hardware..." They'll talk you through a bit of it.

    Ultimately, you updated the firmware. The problem you're facing shouldn't happen with any phone, to include a jailbroken phone. If you don't mention the jailbreak, they'll most likely find a solution for you.
  23. Thread AuthorThread Author   #23  
    XiphusX's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Well, I took the cowards way out and just did a trade-in + upgrade and got a 32gb iphone5 for $130. I have been wanting more HD space considering I have a huge music collection. So I figured i'd just do this. Thanks for everyones help though. Great forum.
  24. #24  
    natasftw's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by XiphusX View Post
    Well, I took the cowards way out and just did a trade-in + upgrade and got a 32gb iphone5 for $130. I have been wanting more HD space considering I have a huge music collection. So I figured i'd just do this. Thanks for everyones help though. Great forum.
    Just out of curiosity, were they willing to replace it otherwise? Or were they only willing to work with a trade scenario?
  25. Thread AuthorThread Author   #25  
    XiphusX's Avatar
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    Default Re: Need help activating iPhone 4s after DFU restore from jailbreak 6.1

    Quote Originally Posted by natasftw View Post
    Just out of curiosity, were they willing to replace it otherwise? Or were they only willing to work with a trade scenario?
    I didn't even bother taking it to an Apple store. My carrier was unable to do anything, so I just traded it in there (at Verizon) and ordered. Im pretty happy about the upgrade anyways. So this actually worked out.
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