1. jonharrell's Avatar
    I have recently updated my iTunes to 11.1 and I have also download and installed through the device on my iPhone 4s and iPad 2. But when I plug in my devices to my Windows 8 computer, iTunes does not see or load them to sync. When I go into my computer I am able to see the device and view the pictures that are on it. I have tried uninstalling and reinstalling iTunes, but still not luck. Does anybody have a fix for me? Thanks.
    09-19-2013 06:49 AM
  2. Alli's Avatar
    Try rebooting.
    09-19-2013 06:50 AM
  3. jonharrell's Avatar
    I have tried that. I have restarted my devices and the computer. Still no luck.
    09-19-2013 06:58 AM
  4. StaticFX's Avatar
    i am in the same boat...

    i installed via OTA.. plugged into itunes... it said i had to update itunes to 11.1 did it. rebooted pc and phone. Nope. unistalled drivers. nope. reinstalled itunes. nope.
    I can get to the pics in the explorer... it shows in devices, and device manager..

    just will NOT show up in itunes!!!
    09-19-2013 12:17 PM
  5. jonharrell's Avatar
    Yeah StaticFX, I am in the same boat. Tried all of those things and nothing, don't know of anything else to try.
    09-19-2013 12:36 PM
  6. StaticFX's Avatar
    win8 64?

    thats what i have.. i even tried to put phone into recovery... got the connect to itunes. But nope, doesnt see it.
    09-19-2013 12:51 PM
  7. StaticFX's Avatar
    hahahah!!!! Got it wow what a pain..

    in your device manager, under the USb section there should be an Apple Mobile Device USB Driver. if its NOT there (im guessing it isnt)

    Check Portable Devices > right click the Apple Iphone > Update drivers

    browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and click ok > next

    it should find it and install... restart iTunes... poof!!


    http://support.apple.com/kb/TS1538 (Verify that the Apple Mobile Device USB Driver is installed)
    09-19-2013 02:03 PM
  8. J Sweeney's Avatar
    Wow!!

    I have been unable to sync since I installed OS 7 on my iPhone 5 and upgraded iTunes to 11.1 a week ago.

    The suggested fix worked perfectly. I can finally sync my phone.

    Thank you!!
    09-30-2013 10:57 AM
  9. jordhoy's Avatar
    I don't understand,
    09-30-2013 08:13 PM
  10. BestSeanEver's Avatar
    I am having the same issue with my 5s....the phone can obviously connect to iTunes (i use the remote app to control music)...but doesn't show up in devices when trying to sync wirelessly...any ideas?
    12-07-2013 03:46 PM
  11. Rodrigo Novelo's Avatar
    I'm just registering to say thank you... You're a genius.
    01-26-2014 11:07 PM
  12. Rodrigo Novelo's Avatar
    Thank you, thank you, thank you !!!!
    01-26-2014 11:07 PM
  13. timswork's Avatar
    Lots of issues with this in the Apple Support Communities, after the iTunes 11.1.4 for Windows update.

    My parents had this problem with both their iPhone 5 iOS 7 devides on both their Windows 8 64-bit computers; just needed to update their USBAAPL64 drivers, as stated within the TS1538 tech support article.
    sikabrit11 likes this.
    01-27-2014 08:10 AM
  14. Pretty Monkey's Avatar
    hahahaha,,, kewll!! It works now!!
    Thank you
    02-10-2014 12:57 AM
  15. golfgal90's Avatar
    Thank you so much! This has been frustrating the hell out of me, so glad to have it fixed!
    02-10-2014 07:44 PM
  16. GypsyTats's Avatar
    Thank you to whoever suggested making sure that the drives were installed.
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

    Everything works now!!!!
    03-08-2014 02:01 AM
  17. rik1974's Avatar
    hahahah!!!! Got it wow what a pain..

    in your device manager, under the USb section there should be an Apple Mobile Device USB Driver. if its NOT there (im guessing it isnt)

    Check Portable Devices > right click the Apple Iphone > Update drivers

    browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and click ok > next

    it should find it and install... restart iTunes... poof!!


    iOS: Device not recognized in iTunes for Windows (Verify that the Apple Mobile Device USB Driver is installed)
    Genius, worked for me when all else failed !
    03-15-2014 04:58 PM
  18. nmwittfoth's Avatar
    I could seriously kiss you for this fix... I have been trying for weeks to fix this stupid issue with my iphone and itunes and have been SO frustrated!! thank you SO SO much!!!!
    04-20-2014 04:42 PM

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