1. bxnextel86's Avatar
    Okay I have this problem that I cannot get the Dialogue to change to the sync button. I press on iTunes sync with this phone over wifi but it will not change. I Search google but all I get is the Opposite. That the sync button is gray out. Wifi Sync-imageuploadedbyimore-forums1377044118.391986.jpg

    Any help. I tried everything. Even restore my PC to factory setting. And even my phone. But it will not work.


    Sent from my iPhone using iMore Forums mobile app
    08-20-2013 07:16 PM
  2. Just_Me_D's Avatar
    Did you connect your device to your computer via the USB cable as instructed?
    08-20-2013 07:20 PM
  3. bxnextel86's Avatar
    Yea


    Sent from my iPhone using iMore Forums mobile app
    08-20-2013 07:37 PM
  4. Just_Me_D's Avatar
    Yea


    Sent from my iPhone using iMore Forums mobile app
    I don't have a PC so forgive me so I have no idea what iTunes look like on it, but I assume it is somewhat similar to the one for the Mac. Anyway, when your iPhone is connected to your computer via USB, tap the Summary screen and then scroll down to "Options". Make sure the box in front of "Sync With This iPhone Over Wi-Fi" is checked.

    Wifi Sync-screen-shot-2013-08-20-8.42.40-pm.png

    If you've done these things, I apologize.
    08-20-2013 07:50 PM
  5. bxnextel86's Avatar
    Yea I have done everything. I even restore my pc and iPhone to factory setting and nothing.


    Sent from my iPhone using iMore Forums mobile app
    08-20-2013 07:58 PM
  6. Just_Me_D's Avatar
    Yea I have done everything. I even restore my pc and iPhone to factory setting and nothing.


    Sent from my iPhone using iMore Forums mobile app
    One last thing. When you said you restored your iPhone to factory settings, did you do it via Settings-General-Reset-Reset All Settings or Erase All Content and Settings? If so, connect your device to your computer, fire up the computer's iTunes app and back it up. After the backup, and if you have time, put your device in DFU mode, but make sure your computer is connected to the internet first. If you don't know how to put the device in DFU mode, do the following:

    Entering DFU Mode


    1. Plug your device into your computer.
    2. Turn off the device.
    3. Hold the Power button for 3 seconds
    4. Hold the Home button without releasing the Power button for 10 seconds
    5. Release the Power Button but keep holding the Home button
    6. Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode

    Make sure the device screen is blank and no logos are present

    After iTunes restores your device, set it up "as new" and not from a backup. Go ahead and get through the initial setup screens. Afterwards, go to Setting-General-iTunes Wi-Fi Sync and see if the screen displays the Sync Now option. If everything is well, you can either restore from your previous backup via iTunes or continue setting it up from scratch.
    08-20-2013 08:17 PM
  7. bxnextel86's Avatar
    I did all of that. And still nothing. But thanks for the help


    Sent from my iPhone using iMore Forums mobile app
    08-20-2013 08:22 PM

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