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  1. Thread AuthorThread Author   #1  
    jkeitz's Avatar
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    Default Your Apple id has been disabled

    My son has an iPad Retina and an iPhone 4. Recently, he accidentally purchased (he doesn't remember doing so) $19 of doughnuts in the Simpsons Tapped Out. I helped him contact Apple to ask for a refund (I wasn't hopeful). A day later, Apple agreed to refund, but since then, whenever he tries to download anything, even free stuff, he gets the message "Your Apple ID Has been Disabled." I changed the password, but the same thing happens. We've emailed Apple, but I'm concerned that he will lose all his purchases. What else can I do? Should I b worried?


    Sent from my iPhone using Tapatalk
    azimin musa likes this.
  2. #2  
    ZOFOURTWENTY's Avatar
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    Default Your Apple id has been disabled

    I'm sure it was disabled because it wasn't used responsibly. I'm guessing since its disabled you lose all purchases unless they decide to activate it again
  3. Thread AuthorThread Author   #3  
    jkeitz's Avatar
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    Default Your Apple id has been disabled

    If they do that due to one error, that's pretty much clear cut breach of contract, so I find it hard to imagine Apple would do that?


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  4. #4  
    Fausty82's Avatar
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    Default Re: Your Apple id has been disabled

    Quote Originally Posted by jkeitz View Post
    If they do that due to one error, that's pretty much clear cut breach of contract, so I find it hard to imagine Apple would do that?


    Sent from my iPhone using Tapatalk
    Go to the Apple.com/support website and get Apple to assist with this. I had a similar situation a while back with a purchase showing up that I don’t recall having made - and for something that I cannot imaging myself purchasing. My Apple App Store ID was disabled and I had to reset it and update the password. Apple was very helpful with getting it going again... there’s no "breach of contract", but Apple has taken this step to protect you and them.
    Curmudgeon and Former Member/Participant
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  5. Thread AuthorThread Author   #5  
    jkeitz's Avatar
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    Default Re: Your Apple id has been disabled

    I tried that already, and I changed the password (actually, I changed it twice), but the Apple ID is still disabled. I only mentioned breach of contract in response to the answer that the account may be permanently disabled. I didn't mean to imply that a temporary disabling was a breach of contract.
  6. #6  
    Fausty82's Avatar
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    Default Re: Your Apple id has been disabled

    Quote Originally Posted by jkeitz View Post
    I tried that already, and I changed the password (actually, I changed it twice), but the Apple ID is still disabled. I only mentioned breach of contract in response to the answer that the account may be permanently disabled. I didn't mean to imply that a temporary disabling was a breach of contract.
    Have you contacted Apple support yet?
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina
  7. Thread AuthorThread Author   #7  
    jkeitz's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by Fausty82 View Post
    Have you contacted Apple support yet?
    Only via email. Have yet to hear back.


    Sent from my iPhone using Tapatalk
  8. Thread AuthorThread Author   #8  
    jkeitz's Avatar
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    Default Your Apple id has been disabled

    They have since refunded the charges to his account, but the ID is still disabled, so that's useless. Haven't heard anything back on email.


    Sent from my iPhone using Tapatalk
  9. #9  
    ZOFOURTWENTY's Avatar
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    Default Your Apple id has been disabled

    $19 in exchange for your apple ID would not be worth it IMO. I guess you have to sit tight and wait till they get back to you
  10. Thread AuthorThread Author   #10  
    jkeitz's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by ZOFOURTWENTY View Post
    $19 in exchange for your apple ID would not be worth it IMO. I guess you have to sit tight and wait till they get back to you
    Well, $19 plus all the apps and music he's already bought... I'm just hoping they actually do something to fix this.


    Sent from my iPhone using Tapatalk
  11. #11  
    seanpr's Avatar
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    Default Your Apple id has been disabled

    I had this happen, although it was a charge on PayPal that no one in my family made. Disputed through PayPal and Apple locked my ID. I sent an email to support and they re-activated it.


    Sent from my iPad 1 via TapaTalk HD
  12. Thread AuthorThread Author   #12  
    jkeitz's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by seanpr View Post
    I had this happen, although it was a charge on PayPal that no one in my family made. Disputed through PayPal and Apple locked my ID. I sent an email to support and they re-activated it.


    Sent from my iPad 1 via TapaTalk HD
    How long did it take? We're on 3 days now with no response.


    Sent from my iPhone using Tapatalk
  13. #13  
    Fausty82's Avatar
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    Default Re: Your Apple id has been disabled

    Quote Originally Posted by jkeitz View Post
    How long did it take? We're on 3 days now with no response.


    Sent from my iPhone using Tapatalk
    But you have to realize that it’s been three days over a holiday week/weekend. I suspect that you will hear something on Jan 2, when everyone returns to work, and business returns to normal.
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina
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    jkeitz (12-30-2012)
  14. #14  
    seanpr's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by jkeitz View Post
    How long did it take? We're on 3 days now with no response.


    Sent from my iPhone using Tapatalk
    It took 2 days.


    Sent from my iPad 1 via TapaTalk HD
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  15. #15  
    rdiddy_25's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by Fausty82 View Post
    But you have to realize that itís been three days over a holiday week/weekend. I suspect that you will hear something on Jan 2, when everyone returns to work, and business returns to normal.

    I agree. Apple gives everyone in that department/area off for the holidays so I wouldn't expect anything to be resolved till after Jan 2 like Fausty82 mentioned.
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    jkeitz (12-30-2012)
  16. #16  
    OTACORB's Avatar
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    Default Your Apple id has been disabled

    Why did you not just call to fast track it?


    Sent from my iPad using Tapatalk HD
  17. Thread AuthorThread Author   #17  
    jkeitz's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by OTACORB View Post
    Why did you not just call to fast track it?


    Sent from my iPad using Tapatalk HD
    Call who? All they offered was an email contact form.


    Sent from my iPhone using Tapatalk
  18. #18  
    Peligro911's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by jkeitz View Post
    Call who? All they offered was an email contact form.


    Sent from my iPhone using Tapatalk
    U.S. iPod, Mac and iPad technical support:
    (800) APL-CARE (800-275-2273)
    U.S. iPhone technical support:
    (800) MY-IPHONE (800-694-7466)


    Google is your friend

    I'm sure they disabled in case of fraud because 19 bucks in purchases that you have to enter a password they prob thought someone hacked your account or apple Id .. Changing password is great but they have to re activate it for it to work again


    Sent from my iPhone 5 from a galaxy far far away (in the USA ) using Tapatalk !
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  19. #19  
    OTACORB's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by jkeitz View Post
    Call who? All they offered was an email contact form.


    Sent from my iPhone using Tapatalk
    I had an issue like this and I called Apple support and it was fixed before I got off the phone.


    Sent from my iPad using Tapatalk HD
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    jkeitz (12-31-2012)
  20. Thread AuthorThread Author   #20  
    jkeitz's Avatar
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    Default Re: Your Apple id has been disabled

    Quote Originally Posted by Peligro911 View Post
    U.S. iPod, Mac and iPad technical support:
    (800) APL-CARE (800-275-2273)
    U.S. iPhone technical support:
    (800) MY-IPHONE (800-694-7466)


    Google is your friend

    I'm sure they disabled in case of fraud because 19 bucks in purchases that you have to enter a password they prob thought someone hacked your account or apple Id .. Changing password is great but they have to re activate it for it to work again


    Sent from my iPhone 5 from a galaxy far far away (in the USA ) using Tapatalk !
    Thanks, that did it. I got Apple Care, and he opened a chat with iTunes, and all was fixed in about 15 minutes total!
  21. #21  
    Peligro911's Avatar
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    Default Your Apple id has been disabled

    Quote Originally Posted by jkeitz View Post
    Thanks, that did it. I got Apple Care, and he opened a chat with iTunes, and all was fixed in about 15 minutes total!
    No prob


    Brought to you from my iPad 4 LTE routed and bouncing across the globe on multiple servers from Tapatalk !
  22. #22  
    Easton Straus's Avatar
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    Default Re: Your Apple id has been disabled

    its cause they want to make sure it doesn't happen again so then enable it when you call cause that way like if a hacker got into your account and you have a credit card and they spend like $70 like what happened to me they disable it that you if you want you can report fraud to the bank and then when you figure the situation out with the bank you call apple security team (1-800-275-2273) and they can enable it again when your ready to make purchases again. hope this helped
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    jkeitz (01-01-2013)
  23. #23  
    chicharo100's Avatar
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    Default Re: Your Apple id has been disabled

    I have the same problem, a charge on my credit card for unathorized purchase at apple, i declined it and next day my user is disabled.
    I'm tryng to email support but can't find the correct link, all the options i see are FAQ, anyone has the email for support??? Or direct link for this particular problem??
    Thanks!!
  24. #24  
    R Clay's Avatar
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    Default Re: Your Apple id has been disabled

    Sad but true.....
    It's the control aspect....
    Pull your head out of the sand......
    You really think they are as good as they are by being pushed around by customers....
    They do it regularly....
    Don't be so gullible thinking that they would not do something like disabling you or your devices....

    Sheesh!!!
  25. #25  
    Clanmorrow's Avatar
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    Default Re: Your Apple id has been disabled

    This is happing to me now the app was back in nov 2012 and now in feb 2013 I was charged $77.49 for a app that I have never used or did not know I've had!!!!! Now I'm getting the run a round so Apple told me to tell the bank to refun my money So now I've tried evey thing and it keep telling me my I D has been disabled!! Years with them and I can't believe this is happing!! Did you ever have any help? Let mr know if any one can help???
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