Your Apple id has been disabled

**jkeitz** · 12-28-2012, 09:47 AM

My son has an iPad Retina and an iPhone 4. Recently, he accidentally purchased (he doesn't remember doing so) $19 of doughnuts in the Simpsons Tapped Out. I helped him contact Apple to ask for a refund (I wasn't hopeful). A day later, Apple agreed to refund, but since then, whenever he tries to download anything, even free stuff, he gets the message "Your Apple ID Has been Disabled." I changed the password, but the same thing happens. We've emailed Apple, but I'm concerned that he will lose all his purchases. What else can I do? Should I b worried?

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**ZOFOURTWENTY** · 12-28-2012, 11:03 AM

I'm sure it was disabled because it wasn't used responsibly. I'm guessing since its disabled you lose all purchases unless they decide to activate it again

**jkeitz** · 12-28-2012, 11:10 AM

If they do that due to one error, that's pretty much clear cut breach of contract, so I find it hard to imagine Apple would do that?

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**Fausty82** · 12-28-2012, 11:20 AM

Originally Posted by jkeitz

If they do that due to one error, that's pretty much clear cut breach of contract, so I find it hard to imagine Apple would do that?

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Go to the Apple.com/support website and get Apple to assist with this. I had a similar situation a while back with a purchase showing up that I don’t recall having made - and for something that I cannot imaging myself purchasing. My Apple App Store ID was disabled and I had to reset it and update the password. Apple was very helpful with getting it going again... there’s no "breach of contract", but Apple has taken this step to protect you and them.

**jkeitz** · 12-28-2012, 11:42 AM

I tried that already, and I changed the password (actually, I changed it twice), but the Apple ID is still disabled. I only mentioned breach of contract in response to the answer that the account may be permanently disabled. I didn't mean to imply that a temporary disabling was a breach of contract.

**Fausty82** · 12-28-2012, 11:52 AM

Originally Posted by jkeitz

I tried that already, and I changed the password (actually, I changed it twice), but the Apple ID is still disabled. I only mentioned breach of contract in response to the answer that the account may be permanently disabled. I didn't mean to imply that a temporary disabling was a breach of contract.

Have you contacted Apple support yet?

**jkeitz** · 12-28-2012, 12:35 PM

Originally Posted by Fausty82

Have you contacted Apple support yet?

Only via email. Have yet to hear back.

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**jkeitz** · 12-29-2012, 04:37 PM

They have since refunded the charges to his account, but the ID is still disabled, so that's useless. Haven't heard anything back on email.

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**ZOFOURTWENTY** · 12-29-2012, 05:29 PM

$19 in exchange for your apple ID would not be worth it IMO. I guess you have to sit tight and wait till they get back to you

**jkeitz** · 12-29-2012, 05:38 PM

Originally Posted by ZOFOURTWENTY

$19 in exchange for your apple ID would not be worth it IMO. I guess you have to sit tight and wait till they get back to you

Well, $19 plus all the apps and music he's already bought... I'm just hoping they actually do something to fix this.

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**seanpr** · 12-30-2012, 07:49 AM

I had this happen, although it was a charge on PayPal that no one in my family made. Disputed through PayPal and Apple locked my ID. I sent an email to support and they re-activated it.

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**jkeitz** · 12-30-2012, 09:43 AM

Originally Posted by seanpr

I had this happen, although it was a charge on PayPal that no one in my family made. Disputed through PayPal and Apple locked my ID. I sent an email to support and they re-activated it.

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How long did it take? We're on 3 days now with no response.

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**Fausty82** · 12-30-2012, 10:09 AM

Originally Posted by jkeitz

How long did it take? We're on 3 days now with no response.

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But you have to realize that it’s been three days over a holiday week/weekend. I suspect that you will hear something on Jan 2, when everyone returns to work, and business returns to normal.

**seanpr** · 12-30-2012, 11:11 AM

Originally Posted by jkeitz

How long did it take? We're on 3 days now with no response.

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It took 2 days.

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**rdiddy_25** · 12-30-2012, 12:15 PM

Originally Posted by Fausty82

But you have to realize that it’s been three days over a holiday week/weekend. I suspect that you will hear something on Jan 2, when everyone returns to work, and business returns to normal.

I agree. Apple gives everyone in that department/area off for the holidays so I wouldn't expect anything to be resolved till after Jan 2 like Fausty82 mentioned.

**OTACORB** · 12-30-2012, 08:56 PM

Why did you not just call to fast track it?

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**jkeitz** · 12-30-2012, 09:01 PM

Originally Posted by OTACORB

Why did you not just call to fast track it?

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Call who? All they offered was an email contact form.

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**Peligro911** · 12-30-2012, 09:17 PM

Originally Posted by jkeitz

Call who? All they offered was an email contact form.

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U.S. iPod, Mac and iPad technical support:
(800) APL-CARE (800-275-2273)
U.S. iPhone technical support:
(800) MY-IPHONE (800-694-7466)

Google is your friend

I'm sure they disabled in case of fraud because 19 bucks in purchases that you have to enter a password they prob thought someone hacked your account or apple Id .. Changing password is great but they have to re activate it for it to work again

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**OTACORB** · 12-30-2012, 11:50 PM

Originally Posted by jkeitz

Call who? All they offered was an email contact form.

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I had an issue like this and I called Apple support and it was fixed before I got off the phone.

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**jkeitz** · 12-31-2012, 10:45 AM

Originally Posted by Peligro911

U.S. iPod, Mac and iPad technical support:
(800) APL-CARE (800-275-2273)
U.S. iPhone technical support:
(800) MY-IPHONE (800-694-7466)

Google is your friend

I'm sure they disabled in case of fraud because 19 bucks in purchases that you have to enter a password they prob thought someone hacked your account or apple Id .. Changing password is great but they have to re activate it for it to work again

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Thanks, that did it. I got Apple Care, and he opened a chat with iTunes, and all was fixed in about 15 minutes total!

**Peligro911** · 12-31-2012, 01:10 PM

Originally Posted by jkeitz

Thanks, that did it. I got Apple Care, and he opened a chat with iTunes, and all was fixed in about 15 minutes total!

No prob

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**Easton Straus** · 01-01-2013, 02:32 PM

its cause they want to make sure it doesn't happen again so then enable it when you call cause that way like if a hacker got into your account and you have a credit card and they spend like $70 like what happened to me they disable it that you if you want you can report fraud to the bank and then when you figure the situation out with the bank you call apple security team (1-800-275-2273) and they can enable it again when your ready to make purchases again. hope this helped

**chicharo100** · 01-14-2013, 06:53 AM

I have the same problem, a charge on my credit card for unathorized purchase at apple, i declined it and next day my user is disabled.
I'm tryng to email support but can't find the correct link, all the options i see are FAQ, anyone has the email for support??? Or direct link for this particular problem??
Thanks!!

**R Clay** · 01-25-2013, 07:40 PM

Sad but true.....
It's the control aspect....
Pull your head out of the sand......
You really think they are as good as they are by being pushed around by customers....
They do it regularly....
Don't be so gullible thinking that they would not do something like disabling you or your devices....

Sheesh!!!

**Clanmorrow** · 02-12-2013, 11:54 PM

This is happing to me now the app was back in nov 2012 and now in feb 2013 I was charged $77.49 for a app that I have never used or did not know I've had!!!!! Now I'm getting the run a round so Apple told me to tell the bank to refun my money So now I've tried evey thing and it keep telling me my I D has been disabled!! Years with them and I can't believe this is happing!! Did you ever have any help? Let mr know if any one can help??? [email]clanmorrow@aol.com[/email]