Can't log in to iTunes

Alli

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Apr 28, 2009
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Just got an ATV yesterday. All set up, can watch youtube (brilliant!), so I know I'm connected properly to my router. But every time I try to log into iTunes, I get an error that the user or password are incorrect/don't exist.

I know it's correct. I even tried logging out of iTunes on my Mac and logging in again just to make sure I had both user name and password right.

Is this a common problem? Is there a different login I should be using with the ATV?
 

shinbone

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Jan 11, 2011
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Just got an ATV yesterday. All set up, can watch youtube (brilliant!), so I know I'm connected properly to my router. But every time I try to log into iTunes, I get an error that the user or password are incorrect/don't exist.

I know it's correct. I even tried logging out of iTunes on my Mac and logging in again just to make sure I had both user name and password right.

Is this a common problem? Is there a different login I should be using with the ATV?

  1. Make sure "home sharing" is turned on in both itunes and ATV
  2. Make sure when you enter your user ID and Password on ATV, that it's case sensitive. (my problem at first when I tried logging in - one letter in my itunes password is capitalized and must be entered same with ATV)
 
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Alli

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Apr 28, 2009
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That's probably it - everything you do on the iPhone automatically capitalizes the first letter.

Will give it another go when I get home - thanks!
 

cardfan

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Oct 26, 2004
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1. Shouldn't be the problem at that stage. Home sharing and finding a library comes next after signing in.
2. Could be it.

Try unplugging the Atv and plugging it back in.

If that doesn't solve, then perhaps it's firewall or wireless security.
 

shinbone

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Jan 11, 2011
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That's probably it - everything you do on the iPhone automatically capitalizes the first letter.

Will give it another go when I get home - thanks!

No prob . . hope it works for ya. I love my new ATV, streaming iTunes to my tv/surround system and playing it WAY TOO LOUD is really cool :D My wife and dog would disagree
 

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