Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 3 of 3
  1. Thread AuthorThread Author   #1  
    greidel's Avatar
    iMore Newbie

    10 Posts

    Default iTunes: Please re-enter credit card information

    Is anyone else caught in this loop?

    iTunes stopped accepting my credit card that had been working fine for over a year. Nothing changed about the card (confirmed with bank). iTunes says my information doesn't match my bank. No matter what I try, I get this same message. I've tried re-entering the information, I've tried other cards, nothing works.

    I've contacted iTUnes support, none of their suggestions work. They do not acknowledge a problem.

    Apple Store support forums have multiple long threads about many people having this problem. They say it is a defect with new anti-fraud software that sends you into this loop. Your account can be unblocked, but attempting to make a new purchase triggers the block and the loop again.

    This can't be a small isolated problem. I personally know 3 people affected by it. Yet I don't hear anything about it in blogs or the media. Surely iTunes sales must be taking a nose dive because of this.

    I am frustrated that Apple will not acknowledge this problem and say they are working on it. An iPhone without access to iTunes or the App store is NOT what I paid for.
  2. #2  
    Dude495's Avatar
    iPhone Newbie

    20 Posts
    Global Posts
    50 Global Posts


    I had the same issue, However when I re-entered my billing info it accepted it.
  3. #3  
    muddy00#IM's Avatar
    iPhone Nanite

    4 Posts


    Been fighting the same thing last cc info I entered seemed to of worked.

Tags for this Thread

Posting Permissions