Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 2 of 2
  1. Thread AuthorThread Author   #1  
    cjvitek's Avatar
    iMore Guru

    1,522 Posts
    Global Posts
    1,608 Global Posts

    Default iTunes problem on my wifes computer.

    I upgraded her to iTunes 9 last night. Today, when I try to start the home sharing, I get a message that there was an error and it couldn't be started (-9812). I then try to go into the iTunes store - another error message (unknown problem -9812, try again later).

    I remove and reinstall iTunes. Same problem.

    I search with google - find a few things about registering dll's, checking server authentication status, restarting router/modem, all of them tried, nothing helped.

    Any suggestions?

  2. #2  
    GMJeff's Avatar
    iPhone Intermediate

    187 Posts
    Global Posts
    1,025 Global Posts


    The only thing I could suggest would be to remove all of Apple's software, including Bonjour, if previously installed, and the Mobile Device app. They should all be re-installed when you install iTunes 9.

    Then, restart the computer before you install iTunes 9. There could be a memory resident driver or app that is causing the error in question, the restart will allow the resident driver or app to be uninstalled, allowing for a fresh install of the software.

    I am assuming that it is a Windows PC that this is happening on, right? If so, what OS is it using?

Posting Permissions