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  1. Thread AuthorThread Author   #1  
    ajst222's Avatar
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    Default Having some SERIOUS problems setting up my iPhone 5

    Bought an iPhone 5 and so far, it hasn't been going well at all. The phone sets up fine. My SIM works. I get data, I can receive text messages, I can take and make calls, but iMessage just is not working for me. When I go into the Phone category of the settings it says that my number is unknown, and in the Phone app it won't let me check my voicemail. Under the iMessage category my iCloud account is setup and says me email is set to send and receive, but then at the top it says that it is waiting for verification which I did. It might be worth noting that I created an Apple ID for the first time here, but I can't for the life of me figure out what the heck is going on. I appreciate all answers in advance.
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  2. #2  
    Andrew Lima's Avatar
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by ajst222 View Post
    Bought an iPhone 5 and so far, it hasn't been going well at all. The phone sets up fine. My SIM works. I get data, I can receive text messages, I can take and make calls, but iMessage just is not working for me. When I go into the Phone category of the settings it says that my number is unknown, and in the Phone app it won't let me check my voicemail. Under the iMessage category my iCloud account is setup and says me email is set to send and receive, but then at the top it says that it is waiting for verification which I did. It might be worth noting that I created an Apple ID for the first time here, but I can't for the life of me figure out what the heck is going on. I appreciate all answers in advance.
    You may want to try restoring your phone. By going to Settings > General > Reset > Reset All Content and Settings. This will delete everything from your phone, and you'll have to set it up like it's coming out of the box, but I'm thinking it will resolve your problem.

    If not, I'd advice taking it to your problem. As iMessage is a key part of the iPhone. It's a selling point!

    Good luck!


    Sent from my iPad using Tapatalk
  3. Thread AuthorThread Author   #3  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by Andrew Lima View Post
    You may want to try restoring your phone. By going to Settings > General > Reset > Reset All Content and Settings. This will delete everything from your phone, and you'll have to set it up like it's coming out of the box, but I'm thinking it will resolve your problem.

    If not, I'd advice taking it to your problem. As iMessage is a key part of the iPhone. It's a selling point!

    Good luck!


    Sent from my iPad using Tapatalk

    I thought that might solve my problem as well, but I tried that after a bit and no luck. I don't think it's my SIM because I was just using my Lumia 928 without a problem
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  4. #4  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by ajst222 View Post
    Bought an iPhone 5 and so far, it hasn't been going well at all. The phone sets up fine. My SIM works. I get data, I can receive text messages, I can take and make calls, but iMessage just is not working for me. When I go into the Phone category of the settings it says that my number is unknown, and in the Phone app it won't let me check my voicemail. Under the iMessage category my iCloud account is setup and says me email is set to send and receive, but then at the top it says that it is waiting for verification which I did. It might be worth noting that I created an Apple ID for the first time here, but I can't for the life of me figure out what the heck is going on. I appreciate all answers in advance.
    Please note that Apple was experiencing problem with iCloud services earlier and there may still be some unresolved issues. I recommend that you wait until tomorrow to see if it clears up. Still, you can try going to Setting - General - Reset and then select "Reset Network Settings" to see if that'll help. Just be sure to write down your Wi-Fi passcode because you will need to re-enter it after the network settings has been reset.
    Thanked by:
    ajst222 (07-24-2014), Speedygi (07-26-2014)
  5. Thread AuthorThread Author   #5  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by JustMe'D View Post
    Please note that Apple was experiencing problem with iCloud services earlier and there may still be some unresolved issues. I recommend that you wait until tomorrow to see if it clears up. Still, you can try going to Setting - General - Reset and then select "Reset Network Settings" to see if that'll help. Just be sure to write down your Wi-Fi passcode because you will need to re-enter it after the network settings has been reset.
    Oh I didn't know that! Thanks. However, would that affect the phone at all, such as me not being able to check my voicemail and it showing "Unknown" as my phone number?
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  6. #6  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by ajst222 View Post
    Oh I didn't know that! Thanks.
    You're very welcome.
    However, would that affect the phone at all, such as me not being able to check my voicemail and it showing "Unknown" as my phone number?
    I doubt it. I'd like to think that's more of a wireless carrier issue. If you're on VZW, there were reported problems regarding its network earlier as well.
  7. Thread AuthorThread Author   #7  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by JustMe'D View Post
    You're very welcome. I doubt it. I'd like to think that's more of a wireless carrier issue. If you're on VZW, there were reported problems regarding its network earlier as well.
    Interesting...I am on Verizon. I really hope it's just temporary things and I really hope I can get this figured out so I can actually use my iPhone
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  8. #8  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by ajst222 View Post
    Interesting...I am on Verizon. I really hope it's just temporary things and I really hope I can get this figured out so I can actually use my iPhone
    I hear ya. Let us know either way...
  9. Thread AuthorThread Author   #9  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by JustMe'D View Post
    I hear ya. Let us know either way...

    Tried again this morning with no luck. Same issues
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  10. #10  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by ajst222 View Post
    Tried again this morning with no luck. Same issues
    Login to Manage Your Apple ID and then double-check the verification of your email address. If it is not verified, it should ask you to send or confirm your address (I can't remember which).
  11. Thread AuthorThread Author   #11  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by JustMe'D View Post
    Login to Manage Your Apple ID and then double-check the verification of your email address. If it is not verified, it should ask you to send or confirm your address (I can't remember which).

    It is verified. However, I went to Verizon, and they said that it's due to the device still registered to the previous owner and that's why the messaging and phone # is all screwed up because the device is connected to the network and everything. Hopefully that'll fix it
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  12. #12  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by ajst222 View Post
    It is verified. However, I went to Verizon, and they said that it's due to the device still registered to the previous owner and that's why the messaging and phone # is all screwed up because the device is connected to the network and everything. Hopefully that'll fix it
    Thanks for the update and I, too, hope the problem will be remedied soon. Take care and have a great weekend...
    Thanked by:
    ajst222 (07-25-2014)
  13. Thread AuthorThread Author   #13  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Still no luck! I'm at a complete loss here. Here are 2 screenshots: The first shows the Phone options in the setting where it says my number is unknown. The second shows that my ID is waiting to be activated (which it is). This all has to be connected to iMessage somehow. I even tried creating a new AppleID with an @icloud.com email and still nothing.
    Having some SERIOUS problems setting up my iPhone 5-20140725_234527000_ios.png Having some SERIOUS problems setting up my iPhone 5-20140725_234532000_ios.png

    EDIT: I've read that you can edit the number yourself, but can't figure out how. If anyone can tell me that much, then I should honestly be fine.
    Last edited by ajst222; 07-25-2014 at 09:14 PM.
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  14. #14  

    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by ajst222 View Post
    Still no luck! I'm at a complete loss here. Here are 2 screenshots: The first shows the Phone options in the setting where it says my number is unknown. The second shows that my ID is waiting to be activated (which it is). This all has to be connected to iMessage somehow. I even tried creating a new AppleID with an @icloud.com email and still nothing.
    Click image for larger version. 

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ID:	61497 Click image for larger version. 

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ID:	61498

    EDIT: I've read that you can edit the number yourself, but can't figure out how. If anyone can tell me that much, then I should honestly be fine.
    Try this I found. It worked for someone else.

    1. Turn on Airplane Mode - You will notice that you can not access your phone settings while airplane mode is on.
    2. Turn off Airplane Mode and Immediately go to your phone settings and click on the unknown number tab and you will be able to manually enter your number. After this you should also get a message from imessage saying that you might be charged some amout or something like that. Say okay and you are all set to go. Hopefully this helps for regular messaging also.


    Sent from from my ancient but trustworthy iPhone 5
  15. Thread AuthorThread Author   #15  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by Ledsteplin View Post
    Try this I found. It worked for someone else.

    1. Turn on Airplane Mode - You will notice that you can not access your phone settings while airplane mode is on.
    2. Turn off Airplane Mode and Immediately go to your phone settings and click on the unknown number tab and you will be able to manually enter your number. After this you should also get a message from imessage saying that you might be charged some amout or something like that. Say okay and you are all set to go. Hopefully this helps for regular messaging also.


    Sent from from my ancient but trustworthy iPhone 5
    Hm didn't work. Won't let me edit my number. Man, I seem to be having the worst time with this!
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  16. #16  

    Default Having some SERIOUS problems setting up my iPhone 5

    If it's still registered in someone else's name, there's not much you can do. You can try and restore to factory settings and start over. But even that may not work. Worth a try. There's no other option.


    Sent from from my ancient but trustworthy iPhone 5
  17. Thread AuthorThread Author   #17  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by Ledsteplin View Post
    If it's still registered in someone else's name, there's not much you can do. You can try and restore to factory settings and start over. But even that may not work. Worth a try. There's no other option.


    Sent from from my ancient but trustworthy iPhone 5

    I talked to the previous owner and he unregistered it on Support Profiles. Is there anywhere else he could/should?
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  18. #18  

    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by ajst222 View Post
    I talked to the previous owner and he unregistered it on Support Profiles. Is there anywhere else he could/should?
    If that's the official Apple place to do it, I guess not. Ask Apple that. Does that make everything work now? You can set it up with your Apple ID in iTunes, iCloud, iMessage and FaceTime?


    Sent from from my ancient but trustworthy iPhone 5
  19. Thread AuthorThread Author   #19  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    Quote Originally Posted by Ledsteplin View Post
    If that's the official Apple place to do it, I guess not. Ask Apple that. Does that make everything work now? You can set it up with your Apple ID in iTunes, iCloud, iMessage and FaceTime?


    Sent from from my ancient but trustworthy iPhone 5

    Even after he did that it still doesn't work, that's why I'm wondering what else he can do. I'll have to contact Apple about it I guess
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  20. #20  
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    Default Re: Having some SERIOUS problems setting up my iPhone 5

    I know you've had problems since you got the device. I think it's time to contact Apple. Good luck.

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