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  1. Thread AuthorThread Author   #1  
    JustMe'D's Avatar

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    Default Please stop! - App Review pop up

    Devs, please stop trying to force customers to rate your app. I understand that you want to get your app recognized and used by non-customers, but dang, how about allowing those of us who purchase your app recommend your apps on our own according and without any prodding from you. To me, constantly being asked to rate your app is the equivalent of an annoying ad and I HATE ads. I've deleted a lot of apps that irked me with rate requests especially those that continue after I've taken the time to rate it. Therefore, if you want my help, make a darn good app and I'll tell everybody I can about it on my own accord.
    Thanked by:
    ThePinkChameleon (01-29-2013)
    Fausty82 likes this.
  2. #2  
    John Yester's Avatar

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    Default Re: Please stop!

    Ah yes the random pop up's that seem to happen out of no where? lol
    John Yester
    Moderator Team Leader, iMore.com


  3. Thread AuthorThread Author   #3  
    JustMe'D's Avatar

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    Default Please stop!

    Quote Originally Posted by John Yester View Post
    Ah yes the random pop up's that seem to happen out of no where? lol
    I hate them. Heck, it's not like there's any pop-ups saying "thank you for purchasing the app"........There are some that will ask you to rate an app 5 minutes after you've downloaded them. WTH?
    Last edited by JustMe'D; 01-29-2013 at 07:05 PM.
  4. #4  
    Fausty82's Avatar
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    Default Re: Please stop!

    I always wait until I’ve had an app for 3-6 months before I consider rating it. There are two exceptions to this rule:

    1. The app is so bad that I want to warn others about it.
    2. I get that annoying popup asking me to rate it. In that case, it never gets a review or rating from me.
    Curmudgeon and Former Member/Participant
    iPhone 5S / iPad Mini Retina / 15" MacBook Pro Retina
  5. Thread AuthorThread Author   #5  
    JustMe'D's Avatar

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    Default Please stop!

    Quote Originally Posted by Fausty82 View Post
    I always wait until Iíve had an app for 3-6 months before I consider rating it. There are two exceptions to this rule:

    1. The app is so bad that I want to warn others about it.
    2. I get that annoying popup asking me to rate it. In that case, it never gets a review or rating from me.
    'nuf said...
  6. #6  
    ThePinkChameleon's Avatar
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    Default Re: Please stop!

    Quote Originally Posted by JustMe'D View Post
    Devs, please stop trying to force customers to rate your app. I understand that you want to get your app recognized and used by non-customers, but dang, how about allowing those of us who purchase your app recommend your apps on our own according and without any prodding from you. To me, constantly being asked to rate your app is the equivalent of an annoying ad and I HATE ads. I've deleted a lot of apps that irked me with rate requests especially those that continue after I've taken the time to rate it. Therefore, if you want my help, make a darn good app and I'll tell everybody I can about it on my own accord.
    D, I couldn't agree with you more !! Especially the apps that as soon as you download them, that pharking pop up to rate it is IN. YOUR. FACE. Super SUPER annoying !!

    Like most of you said, I'll rate an app when i feel I'm ready to
    iHeartMyPINKalicious5C~GOLD5S~iPadAir~MBPretina
    *drink that Kool-Aid, follow my lead. now you're one of us, you're coming with me*
  7. Thread AuthorThread Author   #7  
    JustMe'D's Avatar

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    Default Please stop!

    Quote Originally Posted by Pink View Post
    D, I couldn't agree with you more !! Especially the apps that as soon as you download them, that pharking pop up to rate it is IN. YOUR. FACE. Super SUPER annoying !!

    Like most of you said, I'll rate an app when i feel I'm ready to
    Girl, yeah!....(laughing)
  8. #8  
    ThePinkChameleon's Avatar
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    Default Re: Please stop!

    Quote Originally Posted by JustMe'D View Post
    Girl, yeah!....(laughing)
    hee hee !!
    iHeartMyPINKalicious5C~GOLD5S~iPadAir~MBPretina
    *drink that Kool-Aid, follow my lead. now you're one of us, you're coming with me*
  9. #9  
    ryker002's Avatar
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    Default RE: Please stop!

    You could just rate each one bad until they get rid of it 😃
    Sent from my Nokia Lumia 920 using Board Express
  10. #10  
    jclisenby's Avatar
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    Default Please stop!

    You have the option to hit "don't ask me again." Developers need to remind people to rate apps or people would never rate them.
  11. #11  
    Alli's Avatar
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    Default Re: Please stop!

    From the dev's point of view....

    We live and die by your ratings. If there are no ratings, there are no sales. And Apple, in its infinite wisdom, resets the ratings every time a new version comes out. So we have to bother you at least once per version. Most of us (devs) make sure that you get an option to dismiss permanently...but only until the next version.

    There is no way to perfectly time when the popup shows up either. On behalf of all devs - I apologize. But remember, our updated apps need updated ratings.

    We love you!
    jclisenby likes this.
  12. Thread AuthorThread Author   #12  
    JustMe'D's Avatar

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    Default Please stop!

    Quote Originally Posted by jclisenby View Post
    You have the option to hit "don't ask me again." Developers need to remind people to rate apps or people would never rate them.
    Rating an app is not a law and it is not mandatory. It is a courtesy and when developers start demanding or pestering users to rate their apps, it will negatively impact them and their app eventually. Word of mouth is still a sure way to gain customers.
  13. #13  
    Massie's Avatar
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    Default Re: Please stop!

    Quote Originally Posted by JustMe'D View Post
    Rating an app is not a law and it is not mandatory. It is a courtesy and when developers start demanding or pestering users to rate their apps, it will negatively impact them and their app eventually. Word of mouth is still a sure way to gain customers.
    Couldn't agree more, especially for paid apps. Just as annoying to me are websites that constantly serve popups suggesting you download their app or Tapatalk. How many times do I have to say NO??
  14. #14  
    jclisenby's Avatar
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    Default Please stop!

    Quote Originally Posted by Massie View Post
    Couldn't agree more, especially for paid apps. Just as annoying to me are websites that constantly serve popups suggesting you download their app or Tapatalk. How many times do I have to say NO??
    The website popups that come up for apps at the top of the screen are provided by Apple. That's not the developers.
  15. Thread AuthorThread Author   #15  
    JustMe'D's Avatar

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    Default Please stop!

    Quote Originally Posted by Massie View Post
    Couldn't agree more, especially for paid apps. Just as annoying to me are websites that constantly serve popups suggesting you download their app or Tapatalk. How many times do I have to say NO??
    Exactly!
  16. Thread AuthorThread Author   #16  
    JustMe'D's Avatar

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    Default Please stop!

    Quote Originally Posted by Alli View Post
    From the dev's point of view....

    We live and die by your ratings. If there are no ratings, there are no sales. And Apple, in its infinite wisdom, resets the ratings every time a new version comes out. So we have to bother you at least once per version. Most of us (devs) make sure that you get an option to dismiss permanently...but only until the next version.

    There is no way to perfectly time when the popup shows up either. On behalf of all devs - I apologize. But remember, our updated apps need updated ratings.

    We love you!
    Alli, I understand. I really do, but I simply don't like it. I buy apps because I want them to help me with my needs and I expect devs to be grateful for my business. How many times have we read of people being ticked off at devs who, for whatever reason, failed to respond to email messages about a product of theirs? Yet, those same ignored customers are expected to not ignore prompts to rate their apps. It's bad enough that advertisers are blatantly ignoring our right to choose, we don't need it from software developers, too. When someone states that police have a dangerous job, someone else will always say, "So. They chose that job". Well, the same can be said in regard to devs who say, "we live and die by your ratings". Why can't my purchase of the app be enough? Did my purchase not help you put food on your table? Anyway, I apologize for my rant.........it's been one of those days.
  17. #17  
    Massie's Avatar
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    Default Re: Please stop!

    Quote Originally Posted by jclisenby View Post
    The website popups that come up for apps at the top of the screen are provided by Apple. That's not the developers.
    The banner I can deal with; I'm talking about the forums that use this style of popup:

    Please stop! - App Review pop up-image.jpg

    It pops up EVERY. SINGLE. TIME.
  18. #18  
    jclisenby's Avatar
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    Default Please stop!

    Quote Originally Posted by Massie View Post
    The banner I can deal with; I'm talking about the forums that use this style of popup:

    Click image for larger version. 

Name:	image.jpg 
Views:	122 
Size:	170.7 KB 
ID:	25940
    Oh, those. They are practical for first time visitors that may prefer an app to the site. But they should save a cookie and never show up again after one time.
  19. #19  
    Timhewitt's Avatar
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    Default Please stop!

    Why can't your purchase simply be enough? Because one customer does not pay the bills.

    Seriously.

    We are talking about software that you pay less than $5 typically - and often software you get for free.

    What makes this work financially is volume.

    Without ratings, sales don't happen. Without sales, your developer cannot afford to support or enhance the product, and it will simply die.

    So no, to put it bluntly, your purchase alone is not enough.

    We recently signed a contract for $65k for development of an iOS app. It will retail for $1.99. Do the math on what sales need to be before this app even breaks even. Your reviews stimulate sales and help the developer survive.

    Is it really that much to ask?

    We include a "don't ask me again" button and remember this forever, but we also include a "rate us" link in our about page - that virtually NEVER gets used. The percentage of users who DO use the Rate Us link in the popup is quite high, over 50%, and we do believe its the best way to get ratings.

    I agree you need to be smart in presenting this popup, and support both a Later and Never option.
    Thanked by:
    Alli (01-30-2013), jclisenby (01-30-2013)
    jclisenby likes this.
  20. #20  
    BLiNK's Avatar
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    Default Re: Please stop!

    Tim has spoken. Thread closed.
  21. #21  
    WreakingHavoc's Avatar
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    Default Please stop!

    Quote Originally Posted by Alli View Post
    From the dev's point of view....

    We live and die by your ratings. If there are no ratings, there are no sales. And Apple, in its infinite wisdom, resets the ratings every time a new version comes out. So we have to bother you at least once per version. Most of us (devs) make sure that you get an option to dismiss permanently...but only until the next version.

    There is no way to perfectly time when the popup shows up either. On behalf of all devs - I apologize. But remember, our updated apps need updated ratings.

    We love you!
    What apps have you developed?
    iPhone5 32gb, iPad2 64gb wifi, Apple TV3, MacBook Air
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  22. #22  
    Heisenberg's Avatar

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    Default Please stop!

    My only problem with this is that I don't like being asked to rate the app again after I've already rated it and it's still on the same version. That's what I don't understand. I don't mind rating apps at all. I give an app about 4 weeks before I do. And if I don't like something right off the bat, those 4 weeks allow for some time for a new version to fix bugs. I know developers work hard on these things, and the really good ones go through a lot. I don't mind rating. Just stop asking while I've already rated the same version, lol
    Formerly forever29
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  23. #23  
    Alli's Avatar
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    Default Re: Please stop!

    Quote Originally Posted by WreakingHavoc View Post
    What apps have you developed?
    Ascendo Mobile Software for Android, iPhone, iPad and BlackBerry

    Blackberry, iOS, Android, Windows, and Mac.
  24. Thread AuthorThread Author   #24  
    JustMe'D's Avatar

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    Default Please stop!

    Quote Originally Posted by Timhewitt View Post
    Why can't your purchase simply be enough? Because one customer does not pay the bills.
    it is not the problem of customers to worry about how you're going to pay your bills just like it's not yours to worry about how I will pay mine. You're in the business of offering a product at a profit. Period! You offered to sell a product at a certain price and I opted to buy it at that certain price. I got an app, you made a profit. Now, let me choose to help you in my own way and not the way you want. I prefer to come to a forum like this and tell everybody to give your app a try, if in think it is a worthwhile app.

    Seriously.
    Yes, seriously!

    We are talking about software that you pay less than $5 typically - and often software you get for free.
    Price is not the issue. The issue is being repeatedly nagged to rate an app that I have already purchased. You sold. I bought. Done.

    What makes this work financially is volume.
    I understand

    Without ratings, sales don't happen.
    No. Without a product that customers want or need, sales don't happen. In this instance, ratings are used as a marketing tool. Let's be real.
    Without sales, your developer cannot afford to support or enhance the product, and it will simply die.
    Agreed

    So no, to put it bluntly, your purchase alone is not enough.
    In the context that I asked that particular question, you know I was referring to completing a transaction between a seller and a buyer.

    We recently signed a contract for $65k for development of an iOS app. It will retail for $1.99. Do the math on what sales need to be before this app even breaks even.
    As a "customer", I could care less. All I care about is whether or not you will offer a product that i can use and if so, I will buy it and if not, I won't.
    Your reviews stimulate sales and help the developer survive.
    I agree. I also agree that I can review it on my terms and not yours. I also agree that if I am nagged to death about rating an app or forced to rate an app, that review will not be favorable.

    Is it really that much to ask?
    Is it too much to ask of you to try and understand the customers' perspective?

    We include a "don't ask me again" button and remember this forever, but we also include a "rate us" link in our about page - that virtually NEVER gets used.
    You're referring to your specific situation. All devs are not equal in this regard.
    The percentage of users who DO use the Rate Us link in the popup is quite high, over 50%, and we do believe its the best way to get ratings.
    I'm sure it is, but it is still a customer be damned situation.

    I agree you need to be smart in presenting this popup, and support both a Later and Never option.
    Well stated...
    Last edited by JustMe'D; 01-30-2013 at 02:52 PM.
  25. #25  
    Timhewitt's Avatar
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    Default Please stop!

    Rather than complain about all developers and all apps and all popups, why not take your specific issue to the app you have a problem with.

    Since you clearly don't feel a need to review an app, and we the developers have actual proof that reviews drive sales, we will clearly never agree.

    I do find it fascinating that being asked to review an app is so utterly distasteful to you, and that you believe that as a customer it matters not if your developer makes a profit or goes out of business.
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