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  1. Thread AuthorThread Author   #1  
    bkhanni's Avatar
    iPhone Nanite

    5 Posts
    Global Posts
    13 Global Posts

    Default Video Chat to a Call Center / ACD Queue - Virtual Sales Assistant

    Does anyone know of an Video Chat app that instead of just a peer-to-peer video chat connection, it would route to a "queue" so that instead of "calling" a single person, I'm calling a queue, and any available "member" of that queue can answer the video chat call?

    What we're really trying to accomplish is this:
    We're looking to support a "Virtual Sales Assistant" at dozens or even hundreds of locations so that when a customer comes in to a branch, if all of the counter sales people are helping other customers this customer could walk up to an iPad (or even another device if someone knows of a better solution), and press a single button to initiate a video call with a call center agent that can help them.

    It'd be similar to a hot line phone, but it needs to have video as the customer sometimes brings in a part or other materials that the call center rep may need to see.

    Any suggestions are greatly appreciated.
  2. #2  
    Bernard Yeong's Avatar
    iPhone Nanite

    1 Posts

    Default Re: Video Chat to a Call Center / ACD Queue - Virtual Sales Assistant


    Not sure if you have found a solution for the above. If not, please check out the link below. You may contact me if you need more information


    ( bernard@accordiasolution.com )

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