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  1. Thread AuthorThread Author   #1  
    RJKinsman's Avatar
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    Default Error: You must own this item to write a Customer Review

    I've been getting an annoying message in the app store when trying to post a review for an item that I own:


    You must own this item to write a Customer Review.

    In order to write a Customer Review for this item you must have purchased or downloaded it first
    OK

    Can anyone offer any suggestions for resolving this?

    Note, I briefly searched the forums, but was not able to find this topic.
  2. #2  
    mfstewart's Avatar
    iPhone Newbie

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    Default

    Never happened to me. You synced?
  3. #3  
    Alli's Avatar
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    If you got the app as a gift or promo code, you are likely to get that error until the next version is released.
  4. Thread AuthorThread Author   #4  
    RJKinsman's Avatar
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    Thanks for the replies.

    I'm synced with iTunes on my PC.

    I purchased the app.

    Also, it only happens on some apps, not all. I can post reviews for some of the apps that I own, but for some, when I try to post a review, I get this error.

    I have three IOS devices:
    1) iPod touch first generation (circa 2009)
    2) iPad2
    3) iPhone 4s (Sprint)

    I run iTunes on Windows 7 Professional
    Last edited by RJKinsman; 12-04-2011 at 12:17 PM.
  5. #5  
    Massie's Avatar
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    Was it purchased with the account entered on your phone? It wasn't synced via Home Sharing from a relative/spouse's iTunes account?
  6. Thread AuthorThread Author   #6  
    RJKinsman's Avatar
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    Quote Originally Posted by Massie View Post
    Was it purchased with the account entered on your phone? It wasn't synced via Home Sharing from a relative/spouse's iTunes account?
    No, same account on all devices. I originally purchased it using my iPhone. Is it even possible to use switch between apple accounts on an iPhone?
    Last edited by RJKinsman; 12-04-2011 at 02:22 PM.
  7. #7  
    Alli's Avatar
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    Yup. You can sign in and out and in to multiple accounts at any time.
  8. Thread AuthorThread Author   #8  
    RJKinsman's Avatar
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    Quote Originally Posted by Alli View Post
    Yup. You can sign in and out and in to multiple accounts at any time.
    OK, well, nice to know. But that's not what was going on here.

    Here's a screen shot of the error.

    Error: You must own this item to write a Customer Review-photo.png

    Oh, the screen shot was off my iPad. I got the same error on my iPhone and my iPad.

    It was simple. I launch the app store app, find the app I want to review. The button says "INSTALLED"

    I compose my review and tap submit. The error pops up.

    Well, apparently it's something unusual, since it appears that so far, no one has seen anything like it before.
  9. #9  
    Alli's Avatar
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    I had that once. Even though it installed on both my iPhone and iPad, I hadn't done a sync to iTunes since installing, so iTunes (for some strange reason) thought it was not installed. Try doing a sync and then try to do the review.
  10. #10  
    ladymcquaid's Avatar
    iPhone Nanite

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    Default Same issue here

    Wonder if it has something to do with the tricky apple id thing. I remember having set up one with an email too to try to fix the iCloud problem (didn't work).
  11. #11  
    ladymcquaid's Avatar
    iPhone Nanite

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    I think that's it. Error stopped when i signed in with the other id.
  12. Thread AuthorThread Author   #12  
    RJKinsman's Avatar
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    I'm only using one Apple ID.

    I was finally able to post the review using iTunes on my PC under Windows 7.

    Go figure.

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