Error: You must own this item to write a Customer Review
I've been getting an annoying message in the app store when trying to post a review for an item that I own:
You must own this item to write a Customer Review.
In order to write a Customer Review for this item you must have purchased or downloaded it first
Can anyone offer any suggestions for resolving this?
Note, I briefly searched the forums, but was not able to find this topic.
- 12-04-2011, 01:08 PM #2
- 12-04-2011, 01:10 PM #3
Thanks for the replies.
I'm synced with iTunes on my PC.
I purchased the app.
Also, it only happens on some apps, not all. I can post reviews for some of the apps that I own, but for some, when I try to post a review, I get this error.
I have three IOS devices:
1) iPod touch first generation (circa 2009)
3) iPhone 4s (Sprint)
I run iTunes on Windows 7 Professional
Last edited by RJKinsman; 12-04-2011 at 01:17 PM.
- 12-04-2011, 02:14 PM #5
Last edited by RJKinsman; 12-04-2011 at 03:22 PM.
- 12-04-2011, 04:33 PM #7
Here's a screen shot of the error.
Oh, the screen shot was off my iPad. I got the same error on my iPhone and my iPad.
It was simple. I launch the app store app, find the app I want to review. The button says "INSTALLED"
I compose my review and tap submit. The error pops up.
Well, apparently it's something unusual, since it appears that so far, no one has seen anything like it before.
- 12-04-2011, 09:08 PM #9
I had that once. Even though it installed on both my iPhone and iPad, I hadn't done a sync to iTunes since installing, so iTunes (for some strange reason) thought it was not installed. Try doing a sync and then try to do the review.
- 12-30-2011, 01:22 AM #10
- 12-30-2011, 01:26 AM #11
- 11-29-2016, 11:40 PM #13
Re: Error: You must own this item to write a Customer Review
I get this error fairly often on a small number of my apps. (In my case, Cisco WebEx and Zomato - both free apps). I've tried logging out/in to the store and messing around with my AppleID but have never solved it.