Error: You must own this item to write a Customer Review

[RJKinsman]

I've been getting an annoying message in the app store when trying to post a review for an item that I own:

​

You must own this item to write a Customer Review.

​

In order to write a Customer Review for this item you must have purchased or downloaded it first

​

OK

Can anyone offer any suggestions for resolving this?

Note, I briefly searched the forums, but was not able to find this topic.

 

[mfstewart]

Never happened to me. You synced?

 

[Alli]

If you got the app as a gift or promo code, you are likely to get that error until the next version is released.

 

[RJKinsman]

Thanks for the replies.

I'm synced with iTunes on my PC.

I purchased the app.

Also, it only happens on some apps, not all. I can post reviews for some of the apps that I own, but for some, when I try to post a review, I get this error.

I have three IOS devices:
1) iPod touch first generation (circa 2009)
2) iPad2
3) iPhone 4s (Sprint)

I run iTunes on Windows 7 Professional

 

[Massie]

Was it purchased with the account entered on your phone? It wasn't synced via Home Sharing from a relative/spouse's iTunes account?

 

[RJKinsman]

Was it purchased with the account entered on your phone? It wasn't synced via Home Sharing from a relative/spouse's iTunes account?

No, same account on all devices. I originally purchased it using my iPhone. Is it even possible to use switch between apple accounts on an iPhone?

 

[Alli]

Yup. You can sign in and out and in to multiple accounts at any time.

 

[RJKinsman]

Yup. You can sign in and out and in to multiple accounts at any time.

OK, well, nice to know. But that's not what was going on here.

Here's a screen shot of the error.

View attachment 12238

Oh, the screen shot was off my iPad. I got the same error on my iPhone and my iPad.

It was simple. I launch the app store app, find the app I want to review. The button says "INSTALLED"

I compose my review and tap submit. The error pops up.

Well, apparently it's something unusual, since it appears that so far, no one has seen anything like it before.

 

[Alli]

I had that once. Even though it installed on both my iPhone and iPad, I hadn't done a sync to iTunes since installing, so iTunes (for some strange reason) thought it was not installed. Try doing a sync and then try to do the review.

 

[ladymcquaid]

Same issue here

Wonder if it has something to do with the tricky apple id thing. I remember having set up one with an email too to try to fix the iCloud problem (didn't work).

 

[ladymcquaid]

I think that's it. Error stopped when i signed in with the other id.

 

[RJKinsman]

I'm only using one Apple ID.

I was finally able to post the review using iTunes on my PC under Windows 7.

Go figure.

 

[Mark Strathmore]

Hi,

I get this error fairly often on a small number of my apps. (In my case, Cisco WebEx and Zomato - both free apps). I've tried logging out/in to the store and messing around with my AppleID but have never solved it.

 

[household6]

Old thread, but same thing has happened to me several times over the last couple months. Thankfully, the message pops up before I am given the screen to write a review.

I haven't figured it out yet, but I believe family share has something to do with it.

 

[ElectricBoomz]

I reinstalled the application and I was able to review it.

 

[Annie_M]

I reinstalled the application and I was able to review it.

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