Well, I stopped by an Apple Store and was told that it was likely a problem with my iTunes account. I was instructed to call Apple Care.
Originally Posted by Irish Rose
I called when I got home and spent 20 minutes on the phone with no resolution. First I was told that the Apple Store app was only available for iMacs and MacBooks; after debunking that I was told that I would need to pay $70 to extend my warranty support window by another year. After declining (since the problem isn't a hardware issue) I was told that I needed to contact the app developer; when I said that Apple was the developer, and then asked how to contact that department, I was told that the information would be emailed to me shortly.
The interesting part was that when the support agent went to confirm my email address my account didn't have an Apple ID associated with it, and the only email address shown was the original email address I used when I first purchased and activated my iPhone (since changed). It's interesting because in iTunes, on my iPhone, and on the iTunes account management web page all of my information appeared correctly, including my Apple ID (which is my current email address). After five minutes she was able to figure out how to put my email address in the Apple ID field of my account and I hung up the phone.
A few minutes after I hug up I received an email with a link to the main Apple support pages on apple.com. Not exactly what I anticipated receiving.
I decided to fire up iTunes and confirm my account information, and everything appeared to be correct. I then deleted the Apple Store app from my iPhone and iTunes, synced my iPhone, and downloaded the Apple Store app again, thinking that maybe the changes the support agent made would fix the issue. No dice.
I decided to contact iTunes support on the webpage again, so I need to wait up to 48 hours for a reply. I'll update again when I get a response.
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