I use the application called "Files" v86 for syncing files between my Mac and my iPhone. About two or three weeks ago, a notice that there was an update available began showing up both in iTunes and in my iPhone. I have never been able to install the update. I have performed many the reset, of course. I have also tried to uninstall the app completely in order to reinstall it, but am unable to uninstall it, either! Every time I sync now, I get a message that Files could not be installed.
I call Apple tech support about this. After a long time on hold, they could not come up with any suggestions. I asked them to escalate the issue. They promised to do so, but it's been about a week and I haven't heard back.
Any ideas?
I call Apple tech support about this. After a long time on hold, they could not come up with any suggestions. I asked them to escalate the issue. They promised to do so, but it's been about a week and I haven't heard back.
Any ideas?