1. anon(9132077)'s Avatar
    So I've had my iPhone 7 now for a couple days and just realized an issue. When my phone is plugged in, the sensor does not even read my finger on it. Unplugged, works perfectly. Tested it a bunch now and it's the issue only when plugged in and charging. I'm on a chat with Apple support right now. Anyone else experience this??
    02-18-2017 12:51 PM
  2. anon(9132077)'s Avatar
    Update: both the online software rep and I thought it was a software issue, his senior rep suggested outright appointment today with Apple Store. We'll see what happens.

    My main concern is that if I have to swap it for a new phone. I don't want to settle for a refurbished, since this device is only a few days old, I'm bringing my box and everything in hopes for a new one.
    02-18-2017 01:36 PM
  3. eyecrispy's Avatar
    That's weird. Were you using the Apple branded cable or a third party cable. I have never seen this issue but with third party cables, I've had some wonky touch screen issues with past iPhones.
    02-18-2017 06:09 PM
  4. anon(9132077)'s Avatar
    That's weird. Were you using the Apple branded cable or a third party cable. I have never seen this issue but with third party cables, I've had some wonky touch screen issues with past iPhones.
    Update: no I only use Apple brand stuff

    I went to my appointment aaaaaaaand of course it worked just fine at the appointment. Plugged it in a couple outlets, worked great. Came back home, and it's still iffy with my bedside outlet. I'm in a new home. So not an old outlet problem or anything. Very bizarre. Oh well....
    02-18-2017 08:10 PM
  5. eyecrispy's Avatar
    Update: no I only use Apple brand stuff

    I went to my appointment aaaaaaaand of course it worked just fine at the appointment. Plugged it in a couple outlets, worked great. Came back home, and it's still iffy with my bedside outlet. I'm in a new home. So not an old outlet problem or anything. Very bizarre. Oh well....
    Have you tried a different outlet?
    02-18-2017 08:19 PM
  6. anon(9132077)'s Avatar
    Yeah works in the kitchen. Lol weirdest thing
    02-18-2017 11:59 PM
  7. Eclipse2K's Avatar
    That's very strange. Do you have anything else plugged into that outlet? It sounds like there is some interference coming from it.
    02-19-2017 03:07 AM
  8. anon(9132077)'s Avatar
    That's very strange. Do you have anything else plugged into that outlet? It sounds like there is some interference coming from it.
    Just a lamp. Very weird..
    02-19-2017 01:29 PM
  9. Ledsteplin's Avatar
    Just a lamp. Very weird..
    If you have an always unused outlet somewhere in your house, switch them. Make sure it works for the charger/finger action. Be sure to cut your power in the breaker box first.
    scruffypig likes this.
    02-19-2017 02:11 PM
  10. kinoru's Avatar
    So I've had my iPhone 7 now for a couple days and just realized an issue. When my phone is plugged in, the sensor does not even read my finger on it. Unplugged, works perfectly. Tested it a bunch now and it's the issue only when plugged in and charging. I'm on a chat with Apple support right now. Anyone else experience this??
    02-22-2017 03:59 AM
  11. kinoru's Avatar
    So I've had my iPhone 7 now for a couple days and just realized an issue. When my phone is plugged in, the sensor does not even read my finger on it. Unplugged, works perfectly. Tested it a bunch now and it's the issue only when plugged in and charging. I'm on a chat with Apple support right now. Anyone else experience this??

    I have the exact issue with my 7.
    02-22-2017 04:01 AM
  12. robertk328's Avatar
    This is definitely an odd issue. Does it recognize Touch ID at all, or does it just give the error that the passcode needs to be used. I wonder what would happen if you try to register a new finger while plugged into that same outlet?

    I'd try replacing the outlet like @Ledsteplin suggested and see if that helps. May be some weird wiring back there.
    02-22-2017 04:59 AM
  13. anon(9132077)'s Avatar
    This is definitely an odd issue. Does it recognize Touch ID at all, or does it just give the error that the passcode needs to be used. I wonder what would happen if you try to register a new finger while plugged into that same outlet?

    I'd try replacing the outlet like @Ledsteplin suggested and see if that helps. May be some weird wiring back there.
    It doesn't read the finger being there at all. I tried adding a new finger while plugged in and same, it won't read my finger is there to scan.

    It actually has been working recently. Just off for sure. Doubt the wiring; it's a new home..
    02-23-2017 08:46 PM
  14. robertk328's Avatar
    It doesn't read the finger being there at all. I tried adding a new finger while plugged in and same, it won't read my finger is there to scan.

    It actually has been working recently. Just off for sure. Doubt the wiring; it's a new home..
    New doesn't mean it was done right particularly if you're having issues with that outlet.
    02-24-2017 08:48 PM

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