1. Chris Cook5's Avatar
    Sometimes when I tap to open an app iPhone becomes nonresponsive. When I try to turn it off (not power off or hard reset) it goes blank. .
    11-02-2016 06:33 PM
  2. malt1977's Avatar
    Is this with the iPhone 7? I'm assuming that you've done a soft reset...if so, I suggest that you make a backup and then do a full reset and restore and see how you get on.
    11-04-2016 02:07 AM
  3. wysiwyg86's Avatar
    For 20 minutes yesterday my 7 was completely unresponsive. Screen wouldn't sleep and wouldn't power off. Soft reset wouldn't work either, just kept screenshoting.
    11-06-2016 01:59 AM
  4. Rob Phillips's Avatar
    For 20 minutes yesterday my 7 was completely unresponsive. Screen wouldn't sleep and wouldn't power off. Soft reset wouldn't work either, just kept screenshoting.
    FYI: Soft reset on iPhone 7/7+ is done by holding the power button and VOLUME DOWN button, not the home button.
    11-06-2016 05:24 AM
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