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  1. Thread AuthorThread Author   #1  

    Default iPhone 7 Terrible Call quality on AT&T

    I have mentioned this in the Verizon thread but this has consistently happened to me every single time that I want to start a thread of its own.

    I have an iPhone 7 that I use on AT&T and I've had issues with call quality. I think overall call quality is worse than on my SE and 6s. This is especially noticeable when I'm home where signal isn't very strong and I'm using wifi calling. I've literally dropped nearly ever call in this situation. It's terrible.

    What has everyone's experience been with your 7 on AT&T?
  2. #2  
    nr2d's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    I have a iP 7 and am on AT&T. I use it home where the closest site is less than 1/8 of a mile from my house and my drive to and from work and at work were the site range from 200' to more than a mile away and I have not heard any difference in call quality between my 6S and 7.

    The only big problem I have is at my shop where the closest AT&T site is about a mile away. From inside the shop I don't have a direct line of site to the tower and most of the time I have to go outside to make or answer a call. This is not unique to the iP7 though. I have had this problem since my first iPhone, 3G.
  3. #3  
    Craig's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    My signal is worse and my connection sounds worse via AT&T with the iPhone 7. Now, not 100% sure it's the 7 and not iOS 10.0.2. Waiting for a carrier update to find out if things change. I had to turn off Phone/Wifi support as it would switch to wifi nearly 100% of the time when Wifi was available, but not switch back.
    eyecrispy and libra89 like this.
  4. #4  
    circlez's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    I too have noticed generally worse signal and call quality in general
    eyecrispy likes this.
  5. Thread AuthorThread Author   #5  

    Default Re: iPhone 7 Terrible Call quality on AT&T

    Glad it's not just me. The Verizon issues seem much more pronounced but other folks having issues, too. Really hoping it's software related and carrier and OS updates will fix.
  6. #6  
    thatdangkidhere's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    I have ATT and a new iPhone 7 plus. I have kind of crappy cell service sometimes but I think that for the most part it is just at my house. I don't know if my house is in a twilight zone or what. I can walk out back and my service gets better, sometimes still bad though, but in the house it is almost impossible to have a phone conversation. Once the person on the other line can hear you, it is almost like a game of freeze tag. If I move, I lose them. I am going to stick with ATT though because their rates are much better than other companies for what I have and the other companies are even worse for cell service in my area.
  7. #7  
    tcuprof's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by eyecrispy View Post
    I have an iPhone 7 that I use on AT&T and I've had issues with call quality. I think overall call quality is worse than on my SE and 6s. This is especially noticeable when I'm home where signal isn't very strong and I'm using wifi calling. I've literally dropped nearly ever call in this situation. It's terrible.
    You're dropping calls when you're using wifi calling?? That shouldn't happen unless there's a problem with your wifi signal. Is your router signal strength adequate?
  8. #8  
    Craig's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by tcuprof View Post
    You're dropping calls when you're using wifi calling?? That shouldn't happen unless there's a problem with your wifi signal. Is your router signal strength adequate?
    It's happening for a lot of people since iOS 10. Not just @eyecrispy. Many forums are talking about this issue.
    libra89 likes this.
  9. Thread AuthorThread Author   #9  

    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by tcuprof View Post
    You're dropping calls when you're using wifi calling?? That shouldn't happen unless there's a problem with your wifi signal. Is your router signal strength adequate?
    Yes, I am. It's crazy. Wifi strength is fine. Never had this issue on my SE or 6s.

    Quote Originally Posted by Craig View Post
    It's happening for a lot of people since iOS 10. Not just @eyecrispy. Many forums are talking about this issue.
    Doesn't seem to be impacting as many on AT&T. Verizon folks seem to be suffering more issues.
  10. #10  
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by eyecrispy View Post
    Doesn't seem to be impacting as many on AT&T. Verizon folks seem to be suffering more issues.
    That is a very very true statement!!
    eyecrispy likes this.
  11. #11  
    cespinal's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    I tried 3 different iphone 7's because of this same issue on AT&T and it was the same with all 3 so i returned it and purchased an SE. Much better.
  12. #12  
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by cespinal View Post
    I tried 3 different iphone 7's because of this same issue on AT&T and it was the same with all 3 so i returned it and purchased an SE. Much better.
    But it's a problem that will be resolved shortly. For me, I would rather have an iPhone 7 with some minor issues that will be fixed in a few weeks, than spend my money on a SE that I personally would not want. Just a choice.
  13. #13  
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    It's also happening in China as well so it's not isolated.

    Following the US, Apple's iPhone 7 is plagued by connectivity problems in China as well
  14. #14  
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by daddyd302 View Post
    It's also happening in China as well so it's not isolated.

    Following the US, Apple's iPhone 7 is plagued by connectivity problems in China as well
    No, it's a known issue.. and that is why I am sure Apple is working on a fix. If it was isolated, it would cause more to return their phones as a fix may not come.
    eyecrispy likes this.
  15. Thread AuthorThread Author   #15  

    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by Craig View Post
    No, it's a known issue.. and that is why I am sure Apple is working on a fix. If it was isolated, it would cause more to return their phones as a fix may not come.
    Here's hoping!
  16. #16  
    nr2d's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    I have WIFI calling turned off.
  17. Thread AuthorThread Author   #17  

    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by nr2d View Post
    I have WIFI calling turned off.
    I need it at home. I shouldn't have to have it turned off. It's a feature and I would like to use it.
  18. #18  
    cespinal's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    Agreed, they mentioned doing this but i said the same thing. I'm not purchasing a $700 phone to turn off features.
    eyecrispy likes this.
  19. Thread AuthorThread Author   #19  

    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by cespinal View Post
    Agreed, they mentioned doing this but i said the same thing. I'm not purchasing a $700 phone to turn off features.
    Exactly! Don't offer a feature if it doesn't work.

    Well, I updated to iOS 10.0.3 last night, which is supposed to have some bug fixes related to connectivity and whatnot. Will see if that makes a difference. I haven't used it on a call yet.
  20. #20  
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    I got three different 7's and none of them worked. The call quality was terrible and then the calls would drop. I wish they'd do something to resolve this.
  21. Thread AuthorThread Author   #21  

    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by Senki6 View Post
    I got three different 7's and none of them worked. The call quality was terrible and then the calls would drop. I wish they'd do something to resolve this.
    Mine seems to be better since 10.0.3. It is still not perfect but not nearly as frustrating.
  22. Thread AuthorThread Author   #22  

    Default iPhone 7 Terrible Call quality on AT&T

    Ok I take all that back. I'm still having issues on 10.1.1. I've been home today and on several calls. I've either dropped or lost the other end on every single call. I can see that my phone is trying to switch between wifi calling and cellular and it just doesn't do the handoff smoothly. It doesn't cut off the call but I will suddenly hear a pause and then I can't hear the other party anymore, even though my call is still in session.

    I also had a few folks tell me they couldn't make out what I was saying.

    Totally frustrating. I paid nearly $1000 for this phone and it doesn't work nearly as well as my 6s or SE.
  23. #23  
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    Turn off the wifi calling when on the road. I have the same problem with the android work phone. But I never the wifi calling
  24. #24  
    Alain_A's Avatar
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    Default Re: iPhone 7 Terrible Call quality on AT&T

    That is why you have trouble
  25. Thread AuthorThread Author   #25  

    Default Re: iPhone 7 Terrible Call quality on AT&T

    Quote Originally Posted by Alain_A View Post
    Turn off the wifi calling when on the road. I have the same problem with the android work phone. But I never the wifi calling
    I never had issues with wifi calling on my 6s or SE. And as I've stated before, I shouldn't need to turn off a feature that I need to get it to "work". Is the point of wifi calling to help in weak signal areas?
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