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  • 2 Post By firedept10
  1. Thread AuthorThread Author   #1  
    Hayat55's Avatar
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    Default Defective iPhone 7 Plus

    As soon as I opened my new iPhone 7 Plus 128GB Black I noticed that there was something UNDER the screen. It was a speck of dust or some particle that was stuck there during the manufacturing process. I knew this because I tried to wipe it off the top of the screen but it was not moving. I called apple straightaway and they said they will send a replacment (I sent the defective one back) as soon as possible. They are now taking the p*** because each apple employee is telling me different delivery dates for my replacement. It says on my apple order online that it will be delivered on Monday 3rd October but the status is still 'Processing Items'!!!

    It looks like there was the same problem with the iPhone 6s - https://discussions.apple.com/thread/7333065

    Here is the pic of my iPhone before I sent it back:
    Click image for larger version. 

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  2. #2  

    Default Re: Defective iPhone 7 Plus

    Sorry to hear of your unfortunate luck. All I can say is be patient. Apple will take care of it for you. Just keep checking the status as it will change. Then you will know a delivery date for sure.
  3. Thread AuthorThread Author   #3  
    Hayat55's Avatar
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    Default Re: Defective iPhone 7 Plus

    Quote Originally Posted by firedept10 View Post
    Sorry to hear of your unfortunate luck. All I can say is be patient. Apple will take care of it for you. Just keep checking the status as it will change. Then you will know a delivery date for sure.
    The latest delivery date is tomorrow. However, it hasn't even shipped yet
  4. #4  

    Default Re: Defective iPhone 7 Plus

    Quote Originally Posted by Hayat55 View Post
    The latest delivery date is tomorrow. However, it hasn't even shipped yet
    It will ship. Apple is way behind on producing phones currently. I realize you are anxious. I had to wait 3 weeks for mine and it was supposed to be in my hands launch day. I received it Thursday. They have only started arriving here in Canada the last few days.
    TwitchyPuppy and Tartarus like this.

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