I have to say the program was a fail to me. I went in to pick up my 7 plus that I was going to get and return the 7. Arrived, they got the phone and did everything and when it came to payment, my Discover card was declined. I was amazed since I had the money available on the card and we pulled up my account to look at it and nothing was sent through. I called Discover and she looked at her system and seen the problem right away. The way its sent through is as a cash advance and not a credit charge. I only have a $50 cash advance since it was the min they would met me get and they were trying to get $107. Asked about changing the cash advance to a higher level and she said it could be done but would not process until next cycle which I thought was weird.
I went ahead and took the 7 back to T-Mobile and ordered the 7 plus which is what I really was wanting and returned the apple battery case to the apple store. The guy at this store (different than the upgrade store I went to) said that it happens with Discover a lot and there are a lot of customers declined due to that.
I got the e-mail from Citizens and it sure enough said I was denied to due declined card.
To me, its a failure of the system. If they know its an issue, they should fix it instead of letting it continue. They are losing out on plenty of qualified customers and such.
I went ahead and took the 7 back to T-Mobile and ordered the 7 plus which is what I really was wanting and returned the apple battery case to the apple store. The guy at this store (different than the upgrade store I went to) said that it happens with Discover a lot and there are a lot of customers declined due to that.
I got the e-mail from Citizens and it sure enough said I was denied to due declined card.
To me, its a failure of the system. If they know its an issue, they should fix it instead of letting it continue. They are losing out on plenty of qualified customers and such.
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