1. Craig's Avatar
    Can't do it.. I hold the home button and the power button for over 1-min and when I release I get a screen capture.

    I try to hold the power button for a second earlier and then the home button and I get a screen capture

    I try to hold the home button for a second and then the power button and I get a screen capture.

    I hold the home button a drop too long and I get siri.

    Anyone else? What other ideas to turn off to get a hard reset?
    09-17-2016 12:29 AM
  2. eyecrispy said: Best Answer

    Can't do it.. I hold the home button and the power button for over 1-min and when I release I get a screen capture.

    I try to hold the power button for a second earlier and then the home button and I get a screen capture

    I try to hold the home button for a second and then the power button and I get a screen capture.

    I hold the home button a drop too long and I get siri.

    Anyone else? What other ideas to turn off to get a hard reset?
    Volume down + power
  3. ame's Avatar
    I thought it was something new, like volume up and power?
    Tartarus likes this.
    09-17-2016 01:05 AM
  4. eyecrispy's Avatar
    Can't do it.. I hold the home button and the power button for over 1-min and when I release I get a screen capture.

    I try to hold the power button for a second earlier and then the home button and I get a screen capture

    I try to hold the home button for a second and then the power button and I get a screen capture.

    I hold the home button a drop too long and I get siri.

    Anyone else? What other ideas to turn off to get a hard reset?
    Volume down + power
    nr2d and ame like this.
    09-17-2016 01:13 AM
  5. karlywoodji's Avatar
    ame, To hard reset iPhone 7/ 7 Plus - Please press and Hold Volume down and Power buttons for 10 sec. that's it.
    DarkKnight08 and ladyc0524 like this.
    09-17-2016 01:15 AM
  6. Craig's Avatar
    Volume down + power
    Thanks, appreciate it.. was driving me batty. I checked the forum(s) and did a "search" for "hard reset" and did not see anything. Thought I was losing my mind. Nearly 10 years of using an iPhone, thought I was losing it.
    eyecrispy, ame and Frehley like this.
    09-17-2016 04:25 AM
  7. eyecrispy's Avatar
    Thanks, appreciate it.. was driving me batty. I checked the forum(s) and did a "search" for "hard reset" and did not see anything. Thought I was losing my mind. Nearly 10 years of using an iPhone, thought I was losing it.
    Yes, it threw me for a loop, too. I guess they changed it bc if the new home button? Or they just wanted to see us totally confused.
    Frehley likes this.
    09-17-2016 06:46 AM
  8. Craig's Avatar
    Yes, it threw me for a loop, too. I guess they changed it bc if the new home button? Or they just wanted to see us totally confused.
    Now if I can just figure out how to get iClould Backup turned on again I am good to go.. nothing, can't get it turned on to save my life here.
    09-17-2016 09:35 AM
  9. eyecrispy's Avatar
    Now if I can just figure out how to get iClould Backup turned on again I am good to go.. nothing, can't get it turned on to save my life here.
    Hmm. Weird. I assume you've checked the obvious things in settings?
    09-17-2016 11:09 AM
  10. Craig's Avatar
    Hmm. Weird. I assume you've checked the obvious things in settings?
    Already went through 1st level and 2nd level support at Apple. 3+ hours on the phone.

    I can't use my backup it seems, there is 1 app somewhere on the phone causing the issue, using an old Apple ID from 7-8 years ago. They are escalating to a specialist. Should hear back by Wednesday.

    I had to a 3rd "erase all and set up as new"

    I have the phone working (sorta). I can back up to the cloud. However I can't get iTunes to NOT CRASH no matter what. Been though 100 website and support forums,no answer. Spent $50 on a non-iTunes software to sync .. but I only get a bit of my stuff moved over, and the app locks up and it's done.

    So basically now I have a phone that works as a phone. I have basic apps and emails installed. I am not doing anything else until I see if I am keeping it

    I can't move over photos or music or books or anything. So it's a bland phone for now.
    09-17-2016 11:59 PM
  11. eyecrispy's Avatar
    Already went through 1st level and 2nd level support at Apple. 3+ hours on the phone.

    I can't use my backup it seems, there is 1 app somewhere on the phone causing the issue, using an old Apple ID from 7-8 years ago. They are escalating to a specialist. Should hear back by Wednesday.

    I had to a 3rd "erase all and set up as new"

    I have the phone working (sorta). I can back up to the cloud. However I can't get iTunes to NOT CRASH no matter what. Been though 100 website and support forums,no answer. Spent $50 on a non-iTunes software to sync .. but I only get a bit of my stuff moved over, and the app locks up and it's done.

    So basically now I have a phone that works as a phone. I have basic apps and emails installed. I am not doing anything else until I see if I am keeping it

    I can't move over photos or music or books or anything. So it's a bland phone for now.
    Sorry to hear that. Stinks with all this excitement and you can't get your phone set up right.
    09-18-2016 05:13 AM
  12. tigerinexile's Avatar
    Thank you, thread. Was just taking lots and lots of screenshots, trying to do it the old way.
    09-18-2016 08:51 AM
  13. Craig's Avatar
    Sorry to hear that. Stinks with all this excitement and you can't get your phone set up right.
    Certain things I am giving up on..

    #1 The ability to sync music via iTunes
    #2 The ability to sync photos via iTunes
    #3 iTunes

    One computer iTunes just crashes. I have checked too many sites, and this was a common crash 2-3 years ago, but not now. So maybe my Windows 7 Laptop is causing the issue. However on my newer Win 10 Graphics Computer, it's a new install. Does not crash, but it starts to sync (let's say 100 songs) and it moves 1-2 over and says it's done. So on my phone I have 100 song titles, but all grayed out.. and only 2 that work. So I quit. My iPhone is a phone with apps. No music / no books / no photos.. just a phone.
    09-18-2016 12:00 PM
  14. eyecrispy's Avatar
    Certain things I am giving up on..

    #1 The ability to sync music via iTunes
    #2 The ability to sync photos via iTunes
    #3 iTunes

    One computer iTunes just crashes. I have checked too many sites, and this was a common crash 2-3 years ago, but not now. So maybe my Windows 7 Laptop is causing the issue. However on my newer Win 10 Graphics Computer, it's a new install. Does not crash, but it starts to sync (let's say 100 songs) and it moves 1-2 over and says it's done. So on my phone I have 100 song titles, but all grayed out.. and only 2 that work. So I quit. My iPhone is a phone with apps. No music / no books / no photos.. just a phone.
    That's annoying. Would drive me bonkers esp since I paid so much for the device.
    09-18-2016 01:30 PM
  15. Craig's Avatar
    That's annoying. Would drive me bonkers esp since I paid so much for the device.
    ... and to add insult to injury, my wife's computer, can't install iTunes - 2324 error, so she can't sync until we fix that.
    09-18-2016 02:30 PM
  16. Frehley's Avatar
    ... and to add insult to injury, my wife's computer, can't install iTunes - 2324 error, so she can't sync until we fix that.
    That really stinks...hope that you can get it sorted out.
    09-19-2016 07:57 PM
  17. Craig's Avatar
    That really stinks...hope that you can get it sorted out.
    Finally did, had to remove all traces of apple from her PC and even go into Regedit to remove stuff there. Start from scratch. Took hours, but she has my iPhone 6 now and it's working with iTunes.
    eyecrispy likes this.
    09-19-2016 08:45 PM
  18. eyecrispy's Avatar
    Finally did, had to remove all traces of apple from her PC and even go into Regedit to remove stuff there. Start from scratch. Took hours, but she has my iPhone 6 now and it's working with iTunes.
    Glad you got it sorted out.
    09-19-2016 10:59 PM
  19. anon(9733642)'s Avatar
    Odd thing about it is clearly it wasn't a necessary move because you can still do a SCREENSHOT with the Home Button + Power Button. So technically they could have left it the same for hard reset but require longer press or pressure like always or necessary.
    09-19-2016 11:24 PM
  20. Rob Phillips's Avatar
    Odd thing about it is clearly it wasn't a necessary move because you can still do a SCREENSHOT with the Home Button + Power Button. So technically they could have left it the same for hard reset but require longer press or pressure like always or necessary.
    Conducting a hard reset requires physical buttons for instances where the device is frozen and needs to be restarted. I doubt Apple made the change just to mess with users.
    09-19-2016 11:30 PM
  21. anon(9733642)'s Avatar
    Conducting a hard reset requires physical buttons for instances where the device is frozen and needs to be restarted. I doubt Apple made the change just to mess with users.
    I agree, partially. In a sense for purposes unknown it may have made things easier for Apple to make the change rather than the necessary configurations to allow for home button usage for a reset...but that doesn't mean they could NOT have left it as was. They chose not to, and quite possibly for good reason, but not because it was NOT possible. Just my opinion.

    I wasn't saying it was done to mess with users. Just saying they took the easy road, which is fine and often the better choice.

    However, a hard reset does not "require" a physical button. Apple could make a hard reset holding both volume rockers or triple taping the power key, or putting the phone face down, or "Hey Siri, perform a hard reset on my phone". Pretty smart engineers there.

    Ultimately, Apple is only bound by intersection of what's possible and what makes sense. In this instance I believe it was simply easier to make the change to the volume rocker. The reasoning could be one of many.

    Again, just my opinion. I've been wrong before.
    09-19-2016 11:56 PM
  22. Rob Phillips's Avatar
    I agree, partially. In a sense for purposes unknown it may have made things easier for Apple to make the change rather than the necessary configurations to allow for home button usage for a reset...but that doesn't mean they could NOT have left it as was. They chose not to, and quite possibly for good reason, but not because it was NOT possible. Just my opinion.

    I wasn't saying it was done to mess with users. Just saying they took the easy road, which is fine and often the better choice.

    However, a hard reset does not "require" a physical button. Apple could make a hard reset holding both volume rockers or triple taping the power key, or putting the phone face down, or "Hey Siri, perform a hard reset on my phone". Pretty smart engineers there.

    Ultimately, Apple is only bound by intersection of what's possible and what makes sense. In this instance I believe it was simply easier to make the change to the volume rocker. The reasoning could be one of many.

    Again, just my opinion. I've been wrong before.
    Apple HAD TO take the home button out of the equation because it is no longer a mechanical button. Simply for the sake of being able to restart your device if it freezes up, there needs to be a way to use mechanical buttons. That was my point. Using Siri to reset your device would be awesome but it would be as useless as a frozen Taptic home button if the device became unresponsive.
    Tartarus likes this.
    09-20-2016 05:46 AM
  23. robertk328's Avatar
    Finally did, had to remove all traces of apple from her PC and even go into Regedit to remove stuff there. Start from scratch. Took hours, but she has my iPhone 6 now and it's working with iTunes.
    My name is Robert, and I've been regedit clean for 16 years.
    Rob Phillips and Craig like this.
    09-20-2016 06:27 AM
  24. robertk328's Avatar
    Apple HAD TO take the home button out of the equation because it is no longer a mechanical button. Simply for the sake of being able to restart your device if it freezes up, there needs to be a way to use mechanical buttons. That was my point. Using Siri to reset your device would be awesome but it would be as useless as a frozen Taptic home button if the device became unresponsive.
    This. If your phone is stuck, I'm betting the home button doesn't do squat. Two physical buttons, not one physical and one software, will reset the phone.
    Rob Phillips likes this.
    09-20-2016 06:28 AM
  25. anon(9733642)'s Avatar
    I completely understand and can appreciate the other point of view of using 2 physical buttons to ensure a reset can be done. It's the idea of it being an ABSOLUTE REQUIREMENT that allows me to believe it is POSSIBLE. I just don't believe is the only way, but you all have a very fair point.
    09-20-2016 07:24 AM
  26. Rob Phillips's Avatar
    I completely understand and can appreciate the other point of view of using 2 physical buttons to ensure a reset can be done. It's the idea of it being an ABSOLUTE REQUIREMENT that allows me to believe it is POSSIBLE. I just don't believe is the only way, but you all have a very fair point.
    Sure, Apple could have multiple methods to restart (don't forget you can always hold down the power button and then slide to shut down too) but I'm not sure that's really necessary. Resetting is just not something most users do on a daily basis. That being said, it would be cool to be able to use Siri for the occasional "something is acting up and I just want to restart". You could always submit feedback to http://www.apple.com/feedback. You never know!
    anon(9733642) likes this.
    09-20-2016 07:58 AM
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