1. Jude526's Avatar
    No matter what Samsung I had at my friend home no issue with reception but on my iPhone I can't make calls at their home. Very weird. Will drop and can't figure out why
    Still love my iPhone but this is only place can't use to full capabilities
    03-26-2017 06:18 PM
  2. Just_Me_D's Avatar
    Try resetting the network settings to see if reception improves. Also, take the phone out of its case, if applicable to see if things improve.
    03-26-2017 06:19 PM
  3. BreakingKayfabe's Avatar
    Don't know what service you're using or how long it has been since you set up your new iPhone. But try connecting it to iTunes and see if you get a prompt for a carrier settings update. Hopefully there is one and it will help resolve the issue.
    Just_Me_D likes this.
    03-26-2017 06:20 PM
  4. TwitchyPuppy's Avatar
    Try using your carrier's Wi-Fi Calling, if they offer it.
    Lyall Demorrow, LCW and Annie_i6s like this.
    03-26-2017 06:59 PM
  5. Ledsteplin's Avatar
    If none of the above works, contact your carrier. They may can send a reset signal to the device. This is different from the reset network settings in the phone's settings. They may have other ideas.
    cwbcpa, Just_Me_D and Annie_i6s like this.
    03-26-2017 07:40 PM
  6. cwbcpa's Avatar
    If none of the above works, contact your carrier. They may can send a reset signal to the device. This is different from the reset network settings in the phone's settings. They may have other ideas.
    I agree with this. It's very unusual for the iPhone to have a worse signal. I've always had better reception with my iPhones than android phones.
    03-26-2017 07:55 PM
  7. LCW's Avatar
    Try using your carrier's Wi-Fi Calling, if they offer it.
    This is a good option if available... wifi calling works great at my office where the reception is spotty inside towards the center of the building.
    03-27-2017 12:27 AM
  8. BreakingKayfabe's Avatar
    Also, take the phone out of its case, if applicable to see if things improve.
    Even if this doesn't work for the OP, this is something for anyone else who has stumbled upon this thread through a search to consider. Lots of third party cases are just bad for the antenna.
    Just_Me_D likes this.
    03-27-2017 07:46 AM
  9. Jude526's Avatar
    I only use quality cases and I don't have wifi option. It's my best friends house and her daughter has same problem with her iPhone. We are Verizon. I will call them. Thank you
    03-27-2017 05:38 PM
  10. Jude526's Avatar
    Thanks. I just reset. Hope that helps
    Retinella likes this.
    03-27-2017 05:56 PM
  11. cwbcpa's Avatar
    Probably just a coincidence, but I had very poor reception today on Verizon. I've never had someone tell me I was breaking up and I had 4 different people tell me that today. I did a soft reset but didn't have any long conversations after that so we will see how tomorrow goes.
    03-27-2017 08:51 PM
  12. Ledsteplin's Avatar
    Probably just a coincidence, but I had very poor reception today on Verizon. I've never had someone tell me I was breaking up and I had 4 different people tell me that today. I did a soft reset but didn't have any long conversations after that so we will see how tomorrow goes.
    Reset Network Settings may have worked better.
    03-27-2017 10:37 PM
  13. Not Quite Right's Avatar
    You're holding it wrong ...
    cwbcpa likes this.
    03-28-2017 09:25 AM
  14. robertk328's Avatar
    Don't know what service you're using or how long it has been since you set up your new iPhone. But try connecting it to iTunes and see if you get a prompt for a carrier settings update. Hopefully there is one and it will help resolve the issue.
    You can also get a carrier update (if there is one) by going to Settings > General > About.

    Did it yesterday
    03-28-2017 05:51 PM
  15. robertk328's Avatar
    This is a good option if available... wifi calling works great at my office where the reception is spotty inside towards the center of the building.
    I rely on it here at home! 1 bar in most of the house.
    03-28-2017 05:52 PM
  16. Jude526's Avatar
    I thought resetting the network settings would help but at work today I saw what was working prior was no longer working at work. I called Verizon and am getting a new SIM card. And if the problem still persists then will have tech support look into it more deeply. At home it is fine and and work it used to be as good. I hope the new SIM will work. Very strange. I will get it resolved.
    03-29-2017 12:48 AM
  17. Lyall Demorrow's Avatar
    I thought resetting the network settings would help but at work today I saw what was working prior was no longer working at work. I called Verizon and am getting a new SIM card. And if the problem still persists then will have tech support look into it more deeply. At home it is fine and and work it used to be as good. I hope the new SIM will work. Very strange. I will get it resolved.
    If you have an Apple Store within 150 miles of where you live, save yourself a lot of headache and go there. You need to make a Genius Bar appointment first though. You will probably be wasting your time talking to Verizon. I went though this my self a couple of months ago. The Apple Store will fix you up.
    Not Quite Right likes this.
    03-29-2017 01:47 AM
  18. Jude526's Avatar
    Thx so much. Unfortunately I have no days off right now. I am short staffed so working overtime. I intend to go see Apple specialist when I have the time. I hope the new SIM will help. It's working perfectly at home. Used to at work.
    03-29-2017 10:07 AM
  19. Lyall Demorrow's Avatar
    I understand. I hope you get it fixed soon.
    03-29-2017 10:59 AM
  20. Jude526's Avatar
    Leaving business early Sunday. Have an appt with Apple
    Lyall Demorrow and cwbcpa like this.
    03-29-2017 09:57 PM
  21. volsfan0911's Avatar
    Hope you get it worked out. 7 plus has much better reception for me than my Note 5 did. T mobile has been very good overall but I am dependent on wi-fi calling in my basement for any carrier (VZW, Tmob or ATT - had all three in the past here). You might try on the of the signal booster squares in the case between it and the phone? I don't know if they actually do anything but might be worth a shot if VZW can't help you out with your issue.
    03-30-2017 09:29 AM
  22. robertk328's Avatar
    Hope you get it worked out. 7 plus has much better reception for me than my Note 5 did. T mobile has been very good overall but I am dependent on wi-fi calling in my basement for any carrier (VZW, Tmob or ATT - had all three in the past here). You might try on the of the signal booster squares in the case between it and the phone? I don't know if they actually do anything but might be worth a shot if VZW can't help you out with your issue.
    VZW has wifi calling as well, which is almost the only way I can use my phone at my house!
    03-30-2017 06:28 PM
  23. Jude526's Avatar
    Probably just a coincidence, but I had very poor reception today on Verizon. I've never had someone tell me I was breaking up and I had 4 different people tell me that today. I did a soft reset but didn't have any long conversations after that so we will see how tomorrow goes.
    I wonder about that. Phone is good today. But still going to have Apple check
    03-30-2017 09:29 PM
  24. cwbcpa's Avatar
    I wonder about that. Phone is good today. But still going to have Apple check
    It's probably a good idea to have it checked out. I have not had any issues after that one day. It probably had nothing to do with the phone in my case. It was probably something going on with Verizon. I can count on one hand the number of times that I've had a dropped call with Verizon over the years, but things can happen on any network.
    03-30-2017 09:51 PM
  25. Jude526's Avatar
    I know. 100% agree. I prefer better safe than sorry
    03-30-2017 09:53 PM
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