Family information unavailable

[steveh552]

I have four iPhones, mine plus each for my kids. I have it set up so I can use "Find my iPhone" to see their phones. Today I wake up and pull it up to ensure they are in school and I only see my MacBook and iPhone. Check my account and it says family information unavailable, last night it worked just fine. Apple issue? Kids find away to remove themselves?

 

[Ledsteplin]

If you know their Apple ID, just go to the Find My iPhone app and log in with their Apple ID. You should see the location of their phone. Could be a temporary glitch. Try later. Make sure your wifi/cellular signals are ok. If their phones are powered off, you won't see them.

 

[shutter]

Mine also says family information unavailable, as well as my son's.

Must be an Apple glitch.

 

[anon(4697585)]

Likewise... google says they are having issues.

 

[anon(4697585)]

Also, I know Find My iPhone (FMi) is a great tool but for Family Sharing may I recommend using Find My Friends (FMF).

Several reasons it offers more for families than just FMi:

- Kids can use it to see where you are but can't access tools such as wipe or play sound
- You can geofence. Like you my daughter takes her phone to school. I get a notification when she arrives and one when she leaves so I know she's there all day.
- Everyone is a different colour so you can easily differentiate between devices/people
- FMi needs a login. FMF doesn't.

Mix that with iOS restriction for young children and they'll be hard pressed change the settings

 

[anon(4697585)]

Oh and when Family Sharing goes down FMF still works

 

[Annie_M]

Another option is to contact Apple Support via Twitter, if you have a Twitter account. I've had good luck with this, and they respond in a timely manner. Here's a link: https://twitter.com/AppleSupport

 

[shutter]

It's fixed for me now.

 

[steveh552]

Thanks for all the replies. I have find friends on as well as FMI. I just got home from work and pulled it up to test it and its working again so it was obviously a glitch.

 

[Lee_Bo]

I recently came across this Apple page:

[URL="https://www.apple.com/support/systemstatus/#mn_p]https://www.apple.com/support/systemstatus/[/URL]