1. TheLegoJoker's Avatar
    I've had my 7 plus since the end of September and it's been flawless, just as every other iPhone I've had over the years. In the past few days, however, I've started experiencing some freezing up and it's getting annoying. Scrolling a website, it will freeze. Taking photos, it will not respond to the button press, and I'm even having issues with the home button not responding at times. Anyone else had this issue and if so how did you fix it?
    I reset all settings but I'm trying to avoid a full factory reset if I can. Of course, if it's my only option, then so be it. Thanks in advance for any help.
    01-21-2017 12:51 PM
  2. Newliberty26's Avatar
    Do a hard reset
    01-21-2017 12:55 PM
  3. Ledsteplin's Avatar
    If you did reset all settings, and it still does that, it probably does need to be restored as new, not from a back up. Restore with iTunes on computer and put a fresh copy of iOS 10.2. It's a PITA, but should do the trick.
    01-21-2017 12:56 PM
  4. TheLegoJoker's Avatar
    I had a feeling. Haha. Not what I wanted to hear, but what I expected. I'll give it a shot and hope it fixes it.
    01-21-2017 12:58 PM
  5. Newliberty26's Avatar
    Hold the sleep/wake button and volume down simultaneously until the phone cuts off. Continue to hold until the  logo comes back on screen. Then release. This usually helps most problems.
    01-21-2017 12:58 PM
  6. TheLegoJoker's Avatar
    Hold the sleep/wake button and volume down simultaneously until the phone cuts off. Continue to hold until the  logo comes back on screen. Then release. This usually helps most problems.
    I tried that when it first started happening. No effect. I just completed a factory reset and set up as new. Hopefully it fixes the problem or I've just wasted a lot of time. 🤣
    01-21-2017 02:04 PM
  7. Larry Cook1's Avatar
    Hope it worked for you.
    01-24-2017 07:20 PM
  8. TheLegoJoker's Avatar
    Hope it worked for you.
    So far, so good. Thanks for checking.
    While it was a headache starting as a new phone, I got it all straightened out and it's running great like it did when I first got it. Not sure why they glitch like that from time to time (had an iPad years ago that had a similar issue) but the factory reset seems to take care of whatever has gone haywire in Apple products.
    01-28-2017 11:10 AM
  9. Larry Cook1's Avatar
    Thanks for letting us know..
    01-29-2017 07:23 PM

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