1. Designed4Him's Avatar
    My iPhone keeps restarting and I keep getting the panic and restart count. Apple said it's a hardware issue and I need to take it to an Apple Store or an authorized retailer. If I have a scratch on my phone from a drop will they replace it?
    11-15-2016 12:52 PM
  2. kataran's Avatar
    Most likely if your device is within the warranty time frame
    11-15-2016 12:58 PM
  3. rdstryr's Avatar
    Do you have Apple Care?
    11-15-2016 12:59 PM
  4. Designed4Him's Avatar
    No but I just got it in September
    11-15-2016 01:25 PM
  5. rdstryr's Avatar
    The only real way to find out is to take it in if you can. I asked if you had apple care because if they believe it happened due to dropping it they might say your at fault. Maybe don't tell them you dropped it and hope for the best.
    11-15-2016 01:36 PM
  6. BreakingKayfabe's Avatar
    I got my 7 Plus replaced with a small ding on the back. Had a hardware issue and the ding wasn't an issue.
    TwitchyPuppy and nikkisharif like this.
    11-15-2016 02:25 PM
  7. Designed4Him's Avatar
    Thanks I'm having like 21 resets a day. It's ridiculous.
    11-15-2016 03:21 PM
  8. Designed4Him's Avatar
    Took it in and they were in awe about how many times my phone had restarted and said that when they ran the diagnostics it would do it 60 more times. They replaced it.
    11-15-2016 07:42 PM
  9. BreakingKayfabe's Avatar
    Took it in and they were in awe about how many times my phone had restarted and said that when they ran the diagnostics it would do it 60 more times. They replaced it.
    I had no doubt that you'd walking out with a replacement. Glad it worked out.
    11-16-2016 12:37 AM
  10. robertk328's Avatar
    Took it in and they were in awe about how many times my phone had restarted and said that when they ran the diagnostics it would do it 60 more times. They replaced it.
    Good news!
    11-16-2016 05:05 AM
  11. firedept10's Avatar
    Great to here. Bet you are finally enjoying the phone for a change. Had to be frustrating with all the restarts you were having on your previous phone.
    11-16-2016 10:56 AM
  12. sonyamorris's Avatar
    Mine has started doing that too! It's good to know they replaced yours!
    11-16-2016 11:25 PM
  13. erwaso's Avatar
    Bad apple in every batch! Glad they replaced it!
    nikkisharif likes this.
    11-17-2016 07:29 AM

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