1. iphoneenthusiast1989's Avatar
    For most of you here you guys know how much stuff I've been going through to get this phone. I finally had a tracking number. Scheduled delivery for today. And at 2:45 I get a notification that phone had been delivered. I went outside and looked and nothing there. So I looked at ups site and it said delivered and signed for but I didn't receive the phone Also it was delivered in a different city. Now Verizon can't find it. I'm in disbelief right now!!! I'm not meant to have this phone. It's a sign
    11-02-2016 04:36 PM
  2. eyecrispy's Avatar
    For most of you here you guys know how much stuff I've been going through to get this phone. I finally had a tracking number. Scheduled delivery for today. And at 2:45 I get a notification that phone had been delivered. I went outside and looked and nothing there. So I looked at ups site and it said delivered and signed for but I didn't receive the phone Also it was delivered in a different city. Now Verizon can't find it. I'm in disbelief right now!!! I'm not meant to have this phone. It's a sign
    Oh my goodness! That's nuts. I hope you can get it resolved and that Verizon will rush another one soon.
    11-02-2016 04:38 PM
  3. neur0tk's Avatar
    Oh my man!!! All the stuff you been through and even more now! Ugh
    11-02-2016 04:40 PM
  4. edswife1970's Avatar
    Unbelievable! Hope you get it all resolved soon and get your new phone.
    11-02-2016 05:11 PM
  5. TripleOne's Avatar
    Oh no!! Sorry to hear that
    11-02-2016 05:18 PM
  6. AugustVance's Avatar
    What is verizon doing to fix the situation? have you heard anything yet?
    11-02-2016 07:01 PM
  7. n8ter#AC's Avatar
    For most of you here you guys know how much stuff I've been going through to get this phone. I finally had a tracking number. Scheduled delivery for today. And at 2:45 I get a notification that phone had been delivered. I went outside and looked and nothing there. So I looked at ups site and it said delivered and signed for but I didn't receive the phone Also it was delivered in a different city. Now Verizon can't find it. I'm in disbelief right now!!! I'm not meant to have this phone. It's a sign
    Did you bother to ever utilize that tracking number, in which case you would see it going to the wrong address?
    TwitchyPuppy likes this.
    11-02-2016 07:19 PM
  8. Rob Phillips's Avatar
    Did you bother to ever utilize that tracking number, in which case you would see it going to the wrong address?
    He probably just paid attention to the expected delivery date and didn't notice the incorrect destination city. Makes sense to me.
    11-02-2016 07:22 PM
  9. iphoneenthusiast1989's Avatar
    Did you bother to ever utilize that tracking number, in which case you would see it going to the wrong address?
    Originally it had showed that it was coming to my address. After i got the email that it was delivered and seen it wasn't here is when I checked ups app. That's when it said the city it was delivered to and that it was signed for. I called Verizon to let them know what happened.
    robertk328 and decypher44 like this.
    11-02-2016 08:12 PM
  10. iphoneenthusiast1989's Avatar
    Believe it or not, after calling Verizon letting them know what happened.Verizon said that it was a mix up somehow with them and ups but the house that got it they had one ordered as well in the same color and gb there was still a phone in route for me I guess but it was for the other house. So Verizon checked all stores around me. Found one in my color and gb. They called the store for me told the manager the situation and held the phone for me. Verizon just sent the other phone back to the warehouse. I went to the store and picked it up. The funniest part about all this is all month I've been waiting I've seen that store have my phone in stock several times and they would not let me pick it up saying I would then lose my promotion for canceling the original order. But they were able to do it in this case. Ok Verizon. But either way I have it finally! Omg what a journey! I'm so happy tho! I can't stop taking pics. Also one great feature in iOS 10. Can listen to music while taking pics. I can't put this thing down!
    11-02-2016 08:17 PM
  11. neur0tk's Avatar
    I'm glad it ended well and you got your phone finally!!!!
    11-02-2016 08:19 PM
  12. robertk328's Avatar
    Stinks it got lost but glad you got it worked out! Enjoy your new phone
    11-02-2016 08:19 PM
  13. iphoneenthusiast1989's Avatar
    Good things come to those who wait and ***** and complain and moan and whine and cry and go into depression mode. Damn yu iPhone what have u done to me lmao 😂 😂😂😜😎 glad it's finally over. Haha. I feel so bad for anyone still waiting. This thing is just a beauty! Nice job Apple!
    firedept10 and aximtreo like this.
    11-02-2016 08:22 PM
  14. firedept10's Avatar
    Glad to hear this all worked out in the end for you. Did Verizon offer any compensation for the mix up?
    Annie_i6s likes this.
    11-02-2016 08:23 PM
  15. iphoneenthusiast1989's Avatar
    Glad to hear this all worked out in the end for you. Did Verizon offer any compensation for the mix up?
    Nope none at all. They gave me an "I'm sorry sir for all the mix up" they could tell that I was just thrilled they had one at the store and I was too exhausted to even complain to them"
    aximtreo likes this.
    11-02-2016 08:25 PM
  16. iphoneenthusiast1989's Avatar
    11-02-2016 08:26 PM
  17. Rob Phillips's Avatar
    11-02-2016 08:26 PM
  18. iphoneenthusiast1989's Avatar
    11-02-2016 08:26 PM
  19. LDYNREDD's Avatar
    OMG, what a pile of I am so upset for you! Keep on top of Verizon, get your GF's mum to give permission on the account for you to speak with them.

    Call loyalty and keep your composure-this is very important- keep working up the chain and asking to speak with supervisors. Figure out how you want to be compensated ($, perks on the plan etc.) Take names, employee ID, record time and details of calls. Make sure to ask them to confirm that calls are recorded. Make sure to point out that the "family account" is valuable and your family spends A LOT of money each month. Tell them you are furious (if you paid by credit card) that your credit card has been charged and they have failed to get the phone to you. Tell them you will call your credit card company and have the charges reversed if this is not solved very quickly. Tell them you want them to find the phone in a local store (if possible) and authorize you to pick it up in store instead.

    Be persistent, write down all pertinent details, keep calm, don't yell, kill them with kindness but be firm. Don't back down and keep bugging them until you get someone with half a brain in their head who is willing to go out of their way to solve this ridiculous, costly, foolish error on their part.

    Good luck

    Just got so upset for you that I posted before reading the whole thread until I saw that you got the phine congrats and enjoy it.
    11-02-2016 08:27 PM
  20. Rob Phillips's Avatar
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    Didn't waste any time getting a case on!
    neur0tk and aximtreo like this.
    11-02-2016 08:27 PM
  21. firedept10's Avatar
    Well Congrats. Now it's time to play.
    11-02-2016 08:39 PM
  22. iphoneenthusiast1989's Avatar
    Didn't waste any time getting a case on!
    Or screen protector lol. It's just so black you can't see it lol.
    Rob Phillips likes this.
    11-02-2016 08:46 PM
  23. iphoneenthusiast1989's Avatar
    Absolutely unbelievable!-imoreappimg_20161102_204623.jpg

    Can't find my 5s box or my 6 box. But this is my collection over the years. I've had them all now since the 4. Happy to add the 7 plus box
    11-02-2016 08:47 PM
  24. TwitchyPuppy's Avatar
    Happy for you Plus, nice collection! I started from the 4S myself!

    I totally understand the "I can't put this thing down". I got mine 3 days ago and it's the same thing
    robertk328 likes this.
    11-02-2016 09:47 PM
  25. robertk328's Avatar
    Happy for you Plus, nice collection! I started from the 4S myself!

    I totally understand the "I can't put this thing down". I got mine 3 days ago and it's the same thing
    Just waiting for my 7 Plus to be available in-store.
    11-03-2016 05:04 AM
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