why can't i hang up a call on my iphone 7 plus?

[tritan]

Before when I would answer a call I could look down and see a red circle and hit cancel. Now I can't seem to get the phone to hang up unless I unlock it first and then click a green bar at the top to get back to the phone app then hit the red circle. what am I doing wrong?

 

[MooMooPrincess]

What firmware are you on? 10.01/2/3?
Have you tried a ram reset? (hold power until you get the shut down slider then hold the home button till it releases the slide to shut down)
Have you tried a hard reset? (hold power and - volume button till the apple logo shows up)
You may need to try those options or maybe update if you're on older firmware.

 

[Wildo6882]

Before when I would answer a call I could look down and see a red circle and hit cancel. Now I can't seem to get the phone to hang up unless I unlock it first and then click a green bar at the top to get back to the phone app then hit the red circle. what am I doing wrong?

This is an iOS 10 bug. It happens to me on my 6s Plus all the time. Incredibly annoying.

 

[tritan]

This is an iOS 10 bug. It happens to me on my 6s Plus all the time. Incredibly annoying.

I have 10.3. It's driving me crazy. Pain in the butt

 

[Wildo6882]

I have 10.3. It's driving me crazy. Pain in the butt

Yeah, I've had it since I originally loaded up the iOS 10 beta. It's an annoying bug. I'd hope they would get this taken care of shortly.

 

[tritan]

i downloaded 10.1 and still have the bug. This is crazy. Its not as bad but still happens.

 

[Wildo6882]

i downloaded 10.1 and still have the bug. This is crazy. Its not as bad but still happens.

Man that sucks. I haven't noticed it since my 6S Plus updated to 10.1, which also fixed a bug where my notifications wouldn't respond to touches.

 

[LDYNREDD]

Does this happen with a lot of phones? If not, take it to the Genius Bar, perhaps it needs to be exchanged for a new one.

 

[tritan]

I wonder if I am pulling it a bit from my head that would cause the phone to lock? Is that possible?

 

[Wildo6882]

I wonder if I am pulling it a bit from my head that would cause the phone to lock? Is that possible?

Do you have a screen protector on it? I'm starting to wonder if my screen protector needs to be removed and maybe replaced with a newer one. Maybe there has been some build up that is blocking some sensor or something. I dunno. Just grasping at straws here - it happened again today.

 

[tritan]

Do you have a screen protector on it? I'm starting to wonder if my screen protector needs to be removed and maybe replaced with a newer one. Maybe there has been some build up that is blocking some sensor or something. I dunno. Just grasping at straws here - it happened again today.

Nice thought. I think it's still a 10.1 issue is my feeling.

 

[tritan]

Sure hope there is a fix soon. Going to check apple support forms tonight. Will let you know.

 

[Wildo6882]

Sure hope there is a fix soon. Going to check apple support forms tonight. Will let you know.

I wonder if 10.1.1 fixes this issue?

 

[tritan]

I sure hope so. It's seems to work some days and others not so much.

 

[Wildo6882]

I sure hope so. It's seems to work some days and others not so much.

Nope. Just did it to me. Man this is annoying.

 

[Sophos]

Wait, this is a bug? Same thing happens to me but I thought Apple made the change on purpose. If you tap the contact circle (picture if your contact has one) the phone controls, including the hangup button, reappear.

 

[tritan]

Do u have 10.1.1? Downloading it now.

 

[Sophos]

Do u have 10.1.1? Downloading it now.

Not sure if you were talking to me but no, I'm on 10.0.2.

 

[tritan]

Ok 10.1.1 is out and reading the change log I don't see anything for the hanging up phone issue.

 

[jneusch]

The latest update does not fix this issue.