1. murtzjaffer's Avatar
    How is everyone's sound quality? A lot of people that I talk to on the phone complain that I sound muffled on the phone. Anyone else?
    10-14-2016 09:25 PM
  2. Craig's Avatar
    How is everyone's sound quality? A lot of people that I talk to on the phone complain that I sound muffled on the phone. Anyone else?
    I have not seen any complaints about sound / call quality. Only AT&T and Verizon (most) connection issues. Is something covering your microphone?
    10-14-2016 10:57 PM
  3. murtzjaffer's Avatar
    Nope. Am I the only one?
    10-14-2016 11:14 PM
  4. Craig's Avatar
    Nope. Am I the only one?
    I am in a lot of iPhone forums and read 100s of iPhone / iOS articles. I have not seen another person post. I would suggest if it continues to get an appointment at Genius Bar and have them replace the phone. Make sure that the Apple Store has your phone in stock before going, or you may waste a trip.
    MooMooPrincess likes this.
    10-15-2016 01:53 PM
  5. mmohn01's Avatar
    What kind of case are you using?
    Annie_i6s likes this.
    10-15-2016 01:59 PM
  6. LDYNREDD's Avatar
    How is everyone's sound quality? A lot of people that I talk to on the phone complain that I sound muffled on the phone. Anyone else?
    Does this happen when you are using Bluetooth in a car or with a Bluetooth headset?
    10-15-2016 02:30 PM
  7. eyecrispy's Avatar
    My call quality in general has been lackluster at best. Had a call yesterday that was muffled. But most of my issues are (I believe) related to wifi calling.
    10-15-2016 02:48 PM
  8. murtzjaffer's Avatar
    Using Otterbox symmetry case. Today I had a call and the person I was talking to sounded muffled. I have Apple Care through my carrier. Perhaps I should get it looked at?
    10-16-2016 08:37 PM
  9. TheLegoJoker's Avatar
    I have had outstanding call clarity (Verizon) with my 7 plus. I have had lots of connection issues, though. I'm hoping the update that came out yesterday has resolved that issue, though.
    10-19-2016 11:48 AM
  10. rdstryr's Avatar
    I personally haven't made a call on my black 7+ but my wife has on her RG 7+ and the clarity was so good that I could hear her convo clearly from about 5 ft away.
    10-19-2016 12:03 PM
  11. LDYNREDD's Avatar
    Using Otterbox symmetry case. Today I had a call and the person I was talking to sounded muffled. I have Apple Care through my carrier. Perhaps I should get it looked at?
    If your phone is that new, it will be covered under manufacturers warranty. You shouldn't have to use Apple care for that.
    10-19-2016 06:40 PM
  12. o4liberty's Avatar
    I have the same case with no issues great call quality rocking AT&T
    10-19-2016 07:13 PM
  13. firedept10's Avatar
    I have had no quality issues. The only thing I've had to do is turn it down. This is probably the loudest phone I've ever owned. Not complaining though, would rather turn it down than fight to hear. No complaints from friends about hearing my clearly.
    10-20-2016 09:35 AM
  14. TheLegoJoker's Avatar
    I have had no quality issues. The only thing I've had to do is turn it down. This is probably the loudest phone I've ever owned. Not complaining though, would rather turn it down than fight to hear. No complaints from friends about hearing my clearly.
    I'm with you on the loudness and I'm also not complaining about it. My mom is older and has a very soft voice and I've struggled for years to hear her during phone calls and now I can hear her fine without even turning the phone volume all the way up. Very pleased with my iPhone!
    MooMooPrincess and firedept10 like this.
    10-20-2016 02:52 PM
  15. Annie_i6s's Avatar
    Using Otterbox symmetry case. Today I had a call and the person I was talking to sounded muffled. I have Apple Care through my carrier. Perhaps I should get it looked at?
    Try using your phone without a case, just to be sure!
    MooMooPrincess and firedept10 like this.
    10-20-2016 03:25 PM
  16. murtzjaffer's Avatar
    Hi all. Went to the Genius Bar today and they did several audio tests. My phone passed them all. We also tested the phone and made several test calls. Phone passed them all. Tried with and without case. Phone passed. They gave me a new SIM card for my carrier and told me to try swapping if the problem persists.
    MooMooPrincess likes this.
    10-23-2016 06:26 PM
  17. KillerQ's Avatar
    I have a new iPhone 7 plus A1661 on Verizon. I have HD calling enabled.

    When I make an HD call on my 7 plus, the audio I hear sounds muffled. Not crisp at all.

    When I make the same HD call on my iPhone 6, the audio I hear is crisp and loud and amazingly clear.

    Is the water proofing on the new 7 plus obstructing the clarity somehow?
    10-23-2016 07:34 PM
  18. gordol's Avatar
    I have a new iPhone 7 plus A1661 on Verizon. I have HD calling enabled.
    When I make an HD call on my 7 plus, the audio I hear sounds muffled. Not crisp at all.
    When I make the same HD call on my iPhone 6, the audio I hear is crisp and loud and amazingly clear.
    Is the water proofing on the new 7 plus obstructing the clarity somehow?
    I doubt it. My new iPhone 7+ sounds louder and clearer than my old iPhone 6.
    10-23-2016 08:28 PM
  19. decypher44's Avatar
    I'm very critical when it comes to quality, so when I say that the sound quality on phone calls is leagues better than my 6+, you know that means something.

    Seriously, the sound quality has been great.
    10-24-2016 08:31 AM
  20. KillerQ's Avatar
    Hmmm. Strange
    10-24-2016 09:32 AM
  21. KillerQ's Avatar
    Hmmm. Strange. I'll do some more testing
    10-24-2016 09:32 AM
  22. 1dtbrown's Avatar
    I am new to the iPhone. I noticed this phone does not sound as good as my previous Android phone.

    I took it back to Verizon where we tested it with a"Apple Master" This is a descriptor he used since he had been through Advanced training He said my phone sounded normal. Anyway, he told me the Apple does not generally sound as good as the Samsung's HD calling feature. He told me Apples answer to Samsung HD calling is Apples WiFi calling, which he enabled on my phone.

    I took the phone home and tried a call. The phone did not appear to connect to WiFi and the sound quality was unchanged. In the end, sound quality IMO is noticeably an issue for me I hope it's improved.
    Last edited by 1dtbrown; 10-25-2016 at 06:10 PM.
    10-25-2016 07:49 AM
  23. erwaso's Avatar
    Sounds great on AT&T. Even better when wifi calling is on!
    10-25-2016 05:16 PM
  24. mmohn01's Avatar
    Have you tried resetting the network settings? I was having issues with dropped calls until I did it.
    1dtbrown likes this.
    10-26-2016 07:32 PM
  25. 1dtbrown's Avatar
    Have you tried resetting the network settings? I was having issues with dropped calls until I did it.
    In fact I did try that after you mentioned it AND when I went into that setting it asked if I wanted to reset which I did.

    I hear maybe the sound is slightly better but not stelar. Thanks
    10-27-2016 05:53 AM
32 12

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