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  1. Thread AuthorThread Author   #1  
    badMojo69's Avatar
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    Default Anyone have to return/exchange their 7+

    How long did it take to get the replacement?

    I'm asking because I had to send mine back in for exchange for some screen scratches "it's been in a case the entire time, so I think it must have come out of the box like that" I just never noticed them and my daughter said I was being picky.

    Anyway not the point. The expected ship date for my replacement is 3 weeks.
    Last edited by badMojo69; 10-09-2016 at 09:24 PM.
  2. #2  

    Default Re: Anyone have to return/exchange their 7+

    I exchanged a silver 7 Plus for a black 7 Plus a few weeks ago. They had one in stock so I left the store with it after about 20 minutes.
  3. #3  
    AugustVance's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    2 years with a white/silver combo 6+/6s+ and I got the same with the 7+. Now I am searching for a black 7+ to exchange with. Think I want to change it up this year.
  4. #4  
    Garz's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    Wife had to exchange her RG plus. Apple had then in stock on retail side so I reserved it online and went in and bought exchanged. This was the Monday after launch.
  5. #5  
    iLive an iLife's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    I'm in the process of exchanging mine. The upper speaker makes a popping sound after I lock my phone. The people at the Genius Bar said that it definitely shouldn't be doing that. I should have my replacement sometime this week - I'll check back in with how long it took.
  6. #6  
    Craig's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    I exchanged my 7 (not plus) at the request of Apple. They sent me a new 7 FedEx overnight. Returned mine a few days later the same way via a prepaid label that came with the 7. 2-3 days from the time they said they would send it until I sent my old one back (once I knew the new one worked)
  7. #7  
    05GT's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    Exchanged my original 128GB Black 7 Plus because of a stuck volume button.
  8. #8  
    maskedcarrot's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    I had to swap out my 7+ at the Apple store last week. I had issues with Apple Pay, which I think was a bad NFC chip. The replacement works great.

    I asked the guy if it was a refurb or a new unit. I said that if the phone was 6 months or a year old, I can understand getting a refurb, but a phone that was only 20 days old I wouldn't expect a refurb unit. He told me that they are all new unit replacements right now.
  9. #9  
    Michial Brown's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    Quote Originally Posted by Rob Phillips View Post
    I exchanged a silver 7 Plus for a black 7 Plus a few weeks ago. They had one in stock so I left the store with it after about 20 minutes.
    Me too. I had a silver which I liked but really wanted a matte black. Took about 20 minutes. I made a reservation.
    Rob Phillips likes this.
  10. #10  
    iLive an iLife's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    Quote Originally Posted by maskedcarrot View Post
    I had to swap out my 7+ at the Apple store last week. I had issues with Apple Pay, which I think was a bad NFC chip. The replacement works great.

    I asked the guy if it was a refurb or a new unit. I said that if the phone was 6 months or a year old, I can understand getting a refurb, but a phone that was only 20 days old I wouldn't expect a refurb unit. He told me that they are all new unit replacements right now.
    I said the same thing (about why I didn't want a refurbished phone) and was told the same thing. They aren't replacing with refurbished models yet. They are making new phones strictly for replacement purposes until they get through this initial run. Thank God!
  11. #11  
    shadowboxer8's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    Last week I exchanged my 32 GB 7 Plus for a 128 GB with no problems and I was out the store within 20 minutes or so.
  12. #12  
    njlx2016's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    Both my 6 and 6s Plus have exhibited screen curtaining or backlight uniformity issues to some extent - nothing major but I have eagle eyes for this kind of thing. It doesn't help that iOS uses white backgrounds nearly everywhere so when I notice it, I can see it everywhere.

    The few demo models I have gotten my hands on in various stores seem to look okay.

    Has anyone had issues with the screen quality? Specifically backlight curtaining on the top or sides of the screen?
  13. #13  
    Rocket_Girl's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    Quote Originally Posted by maskedcarrot View Post
    I had to swap out my 7+ at the Apple store last week. I had issues with Apple Pay, which I think was a bad NFC chip. The replacement works great.

    I asked the guy if it was a refurb or a new unit. I said that if the phone was 6 months or a year old, I can understand getting a refurb, but a phone that was only 20 days old I wouldn't expect a refurb unit. He told me that they are all new unit replacements right now.
    They haven't had time to refurb any yet - too soon for that. Best time to swap one is now!
  14. #14  
    Garz's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    Quote Originally Posted by njlx2016 View Post
    Both my 6 and 6s Plus have exhibited screen curtaining or backlight uniformity issues to some extent - nothing major but I have eagle eyes for this kind of thing. It doesn't help that iOS uses white backgrounds nearly everywhere so when I notice it, I can see it everywhere.

    The few demo models I have gotten my hands on in various stores seem to look okay.

    Has anyone had issues with the screen quality? Specifically backlight curtaining on the top or sides of the screen?
    I've had every iPhone since the 3G and I don't even know what curtaining is.
    mmohn01 likes this.
  15. #15  
    Optid's Avatar
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    Default Re: Anyone have to return/exchange their 7+

    I was having a weird signal issue with my silver 7 Plus. It would go from 1 bar to 5 bars and while it was doing that I was unable to use cellular data or make phone calls. Swapped it out with a black one (so glad I got the black) and haven't had any problems since.

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