1. badMojo69's Avatar
    How long did it take to get the replacement?

    I'm asking because I had to send mine back in for exchange for some screen scratches "it's been in a case the entire time, so I think it must have come out of the box like that" I just never noticed them and my daughter said I was being picky.

    Anyway not the point. The expected ship date for my replacement is 3 weeks.
    Last edited by badMojo69; 10-09-2016 at 08:24 PM.
    10-09-2016 01:00 PM
  2. Rob Phillips's Avatar
    I exchanged a silver 7 Plus for a black 7 Plus a few weeks ago. They had one in stock so I left the store with it after about 20 minutes.
    10-09-2016 01:07 PM
  3. AugustVance's Avatar
    2 years with a white/silver combo 6+/6s+ and I got the same with the 7+. Now I am searching for a black 7+ to exchange with. Think I want to change it up this year.
    10-09-2016 01:43 PM
  4. Garz's Avatar
    Wife had to exchange her RG plus. Apple had then in stock on retail side so I reserved it online and went in and bought exchanged. This was the Monday after launch.
    10-09-2016 02:02 PM
  5. iLive an iLife's Avatar
    I'm in the process of exchanging mine. The upper speaker makes a popping sound after I lock my phone. The people at the Genius Bar said that it definitely shouldn't be doing that. I should have my replacement sometime this week - I'll check back in with how long it took.
    10-09-2016 03:57 PM
  6. Craig's Avatar
    I exchanged my 7 (not plus) at the request of Apple. They sent me a new 7 FedEx overnight. Returned mine a few days later the same way via a prepaid label that came with the 7. 2-3 days from the time they said they would send it until I sent my old one back (once I knew the new one worked)
    10-09-2016 04:36 PM
  7. 05GT's Avatar
    Exchanged my original 128GB Black 7 Plus because of a stuck volume button.
    10-09-2016 08:53 PM
  8. maskedcarrot's Avatar
    I had to swap out my 7+ at the Apple store last week. I had issues with Apple Pay, which I think was a bad NFC chip. The replacement works great.

    I asked the guy if it was a refurb or a new unit. I said that if the phone was 6 months or a year old, I can understand getting a refurb, but a phone that was only 20 days old I wouldn't expect a refurb unit. He told me that they are all new unit replacements right now.
    10-09-2016 09:40 PM
  9. Michial Brown's Avatar
    I exchanged a silver 7 Plus for a black 7 Plus a few weeks ago. They had one in stock so I left the store with it after about 20 minutes.
    Me too. I had a silver which I liked but really wanted a matte black. Took about 20 minutes. I made a reservation.
    Rob Phillips likes this.
    10-09-2016 11:44 PM
  10. iLive an iLife's Avatar
    I had to swap out my 7+ at the Apple store last week. I had issues with Apple Pay, which I think was a bad NFC chip. The replacement works great.

    I asked the guy if it was a refurb or a new unit. I said that if the phone was 6 months or a year old, I can understand getting a refurb, but a phone that was only 20 days old I wouldn't expect a refurb unit. He told me that they are all new unit replacements right now.
    I said the same thing (about why I didn't want a refurbished phone) and was told the same thing. They aren't replacing with refurbished models yet. They are making new phones strictly for replacement purposes until they get through this initial run. Thank God!
    10-10-2016 06:24 PM
  11. shadowboxer8's Avatar
    Last week I exchanged my 32 GB 7 Plus for a 128 GB with no problems and I was out the store within 20 minutes or so.
    10-11-2016 10:41 AM
  12. njlx2016's Avatar
    Both my 6 and 6s Plus have exhibited screen curtaining or backlight uniformity issues to some extent - nothing major but I have eagle eyes for this kind of thing. It doesn't help that iOS uses white backgrounds nearly everywhere so when I notice it, I can see it everywhere.

    The few demo models I have gotten my hands on in various stores seem to look okay.

    Has anyone had issues with the screen quality? Specifically backlight curtaining on the top or sides of the screen?
    10-11-2016 11:31 AM
  13. Rocket_Girl's Avatar
    I had to swap out my 7+ at the Apple store last week. I had issues with Apple Pay, which I think was a bad NFC chip. The replacement works great.

    I asked the guy if it was a refurb or a new unit. I said that if the phone was 6 months or a year old, I can understand getting a refurb, but a phone that was only 20 days old I wouldn't expect a refurb unit. He told me that they are all new unit replacements right now.
    They haven't had time to refurb any yet - too soon for that. Best time to swap one is now!
    10-11-2016 07:39 PM
  14. Garz's Avatar
    Both my 6 and 6s Plus have exhibited screen curtaining or backlight uniformity issues to some extent - nothing major but I have eagle eyes for this kind of thing. It doesn't help that iOS uses white backgrounds nearly everywhere so when I notice it, I can see it everywhere.

    The few demo models I have gotten my hands on in various stores seem to look okay.

    Has anyone had issues with the screen quality? Specifically backlight curtaining on the top or sides of the screen?
    I've had every iPhone since the 3G and I don't even know what curtaining is.
    mmohn01 likes this.
    10-11-2016 11:53 PM
  15. Optid's Avatar
    I was having a weird signal issue with my silver 7 Plus. It would go from 1 bar to 5 bars and while it was doing that I was unable to use cellular data or make phone calls. Swapped it out with a black one (so glad I got the black) and haven't had any problems since.
    10-11-2016 11:59 PM

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