Apple Upgrade program - tell me that this gets better
After using the Edge program for awhile and dealing with Verizon and their upgrade headaches, I figured i would order my new IP7 plus through Apple's upgrade program thinking that it would be a one stop shop with Apple. So, mid September, I ordered my iPhone through them.
Fast forward to this week, where all my credit card numbers got mysteriously hacked so the banks are all sending me new cards within the next 2 weeks (yes, I know I should be a lottery card as the odds of this happening is a rare occasion). The only problem is that my new phone is going to ship soon and the credit card used to open up the Installment program is no longer valid. I figured i would be able to change it all online by going to one site and changing it. I was surprised that I had to make phone calls to change it all and instead of calling one place, I have to call Apple and Citizens One bank.
So, i called Apple and they cannot do anything until the card declines and the order is on hold since it is close to preparing for shipment. I was also told I had to call Citizens One to get that updated as well because that will hold my order up too. Citizen One doesn't take debit cards and will take a checking account but, I have to input all that information online. The lady told me that the website has not been working properly (I witnessed that during website registration)and is expected to be fixed within the next 2-3 weeks. I laughed and told her I could not believe a company that handles all the Apple installment transactions would have website problems that would not be fixed for the next 2-3 weeks. By then, my phone order will be long gone.
Please tell me that the experience you had with the Installment plan is better than this. If not, I think I will cancel my order and go to plan B.